Steve Wysowski from XboxFocus.com writes:
"Last month, my 360 decided that I wasn't worthy enough to be playing video games on it anymore (yeah- the bastard went all Charizard on my ass).
While those three glaring red rings initially made my head shrivel into my neck socket faster than you could say "GTA IV was overrated", I soon came to my senses. Microsoft has slowly been improving with their "oh-shit-my-bad" repair service. When my first 360 blew up, it took about two weeks to get a new one, and when the following system crashed, it took about a week and half to return. So, when I used a little something called "erithamatik", I predicted my fourth 360 would arrive in about a week.
And what do you know? After sending my 360 in on a Monday, I got it back the following Tuesday: only seven frickin' business days. Not too shabby, aye? Not only did I get my 360 back in record time, but Microsoft has finally figured out that any random cardboard box can hold a broken 360! That meant there was no extra time waiting for them to ship me a specialized "360-only" box. Life felt good, and a big change of pace occurred: I was finally starting to appreciate Microsoft's customer service."