Shane Kim, former general manager of Microsoft Game Studios who's now a corporate VP, told Edge, "I'll admit MGS has not had success in the MMO space, and that happened under my leadership, so I take full responsibility. It's a tough and challenging space that's evolving all the time – a lot of shifting sands. We haven't been able to crack the code."
"There's a lot of ongoing work," Kim said. "I think those are real challenges, and I know that our third-party folks want to enable all kinds of content and we work very hard to create a stable and secure environment on Xbox 360 and that's where you see that tension. I'm sure we can solve that problem though in a way that is good for MMO developers and customers because we want that content: and we're getting very close. But we're late with that, and we feel bad about that."