Steam Now Allowing Refunds For Games That You've Played Under 2 Hours Within 14 Days of Purchase

Steam just changed its refund policy. If you buy a game on the Steam store, you have 14 days to decide if you want to get a refund for it, whatever the reason may be, but keep in mind that you'd also shouldn't exceed two hours of play time to be eligible for a refund.

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chrish19901211d ago

Sony, Microsoft and Nintendo - take note, this is how you treat your customers.

FreakOrama1211d ago

Sure. But keep in mind that Steam wouldn't have done this if not for some consumer-rights people in the EU have pressured Valve to do this.

T9001211d ago

Either way its good for the gamers. The same pressure should be applied on console companies too.

Gwiz1211d ago

Not just that,there has been a court ruling about
digital distribution being the same as physical when it comes to licensing (ergo those saying there's a difference between physical used and digital content being USED via a license are here by wronged lol,it's the same thing by LICENSE).

Still i prefer the physical aspect as well,and to me GOG is a better solution.

Erik73571211d ago (Edited 1211d ago )

Honestly, Steam does a shitty job with customer service.
At-least you can actually get a hold of people at Sony and Microsoft. Plus there are other gaming websites that allow you to get a refund if you want one for the games you buy from them on pc way before this.

V0LT1211d ago (Edited 1211d ago )


Anthotis1211d ago

This is a step in the right direction, but they should increase the the time from two hours.

Testfire1211d ago

So people can scam the system and beat games and get refunds? I don't see that happening.

Braid1211d ago

Two hours is actually a good amount of time to grasp the idea of the game. Besides, games like Call of Duty (SP section) can be beat in 6 hours, so I don't see them letting you play almost half of the game before you decide if you want to keep it or not. People would abuse the hell out of that system.

Peace_Love_and_FPS1211d ago

Agreed, AoM worked for 14 hours then stopped. Whatever though, got it for 12.99

freshslicepizza1211d ago

two hours is plenty of time to know if the game runs or not on your computer and if it's a game you thought it was. this isn't about allowing people to abuse the system.

now try doing this on the nintendo store, the xbox store or the playstation store.

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xer01211d ago

I have to agree!

Games i wish i never bought on day 1 include:

Need for speed: Rivals
Assassins Creed Unity

DragoonsScaleLegends1211d ago (Edited 1211d ago )

My regret list includes:

Watch Dogs
LittleBigPlanet 3
WWE 2K15
The Amazing Spider-Man 2

There are a few more but they aren't really regrets, more of disappointing performance/framerate.

But I still consider that Spider-Man game the worst triple a trash on PS4. PS2 graphics but with horrible........... OK everything you can imagine being bad in a game is bad in this one. There is only a single positive and that's Stan Lee is in it.

Pre-orders in 2014 was hell and really showed these big game companies don't care about quality control anymore.

Summons751211d ago

Because this one thing makes up for all the crap steam puts us through...

Though this is a good move for digital distro in general and everyone needs to adopt

freshslicepizza1211d ago

what crap? be specific and not just some random comment to generate attention.

3-4-51211d ago


I have like 10 of those.

Too bad the 14 days has passed.

Go to know the feature is there though.

+ Show (3) more repliesLast reply 1211d ago
mkis0071211d ago

Played hatred for an it out of my system, then got it out of my system :O

mixelon1211d ago

LOL! I hadn't thought of that. Unfortunate timing for that particular game. XD

madmonkey011211d ago

i have about 50 games i have bought over the years on steam sales and never even installed them.

TedCruzsTaint1211d ago

Pretty sure most anyone who has installed steam is part of this club.

solar1211d ago

so many games on Steam i still havent played...

FlyingFoxy1211d ago

That's actually great. I can now demo games and if i hate them just get a refund. Wish i could get rid of Dead Island, it's certainly no L4D or KF2 standards.. ugh.

TedCruzsTaint1211d ago (Edited 1211d ago )

While I think that any game should come with a demo (I loved the way that OnLive let you do just that), that's not how this service is going to work.

If they see mass refunds on your account, they will disable this element of the service to you.

LackTrue4K1211d ago (Edited 1211d ago )

Wait wait wait. Soooo, you must beat the game within 2 hours to get your refund???
So, it's not like a free demo??
You pay first, before you can even download.

"which, is was what came to mind first"

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