BBC One show Watchdog exposed Sony's terms and service policies regarding PSN. GamerVets gives examples and tips on how Sony can offer more consumer friendly feedback to customers who were hit with PSN fraud.
I agree it's not always the fault of Sony but they act very petty when they lock people out of their digital libary if they get a refund from their bank... disgraceful and petty behavior
They don't get a "refund." They placed a hold on those funds and leave the debt to Sony. When it is the end users fault, that is not ok and should end in the account being frozen until the debt is paid. Fraud sucks, but there is no reason Sony should be responsible for something that is not in their control. They have secured th at users information and being that the information was not obtained VIA Sony that is not their fault. Nor their responsibility to pay that users debt.
Also, typically when someone reports fraud they must also report it to their local Police Service to obtain a case number and begin a criminal investigation. Creditor needs this info for their own internal fraud investigators. This is how they assure someone just doesn't rack up purchases then call the creditor and claim they were defrauded so they aren't responsible for the debt and keep the goods/services. All these systems are in place to reduce fraud and catch ppl trying to scam the creditors. The only way to do that effectively is to go bankrupt/credit default after racking up ridiculous debt, and even then you have to jump through many hoops and still pay back a portion of the amounts owing. This writer is definitely creating click bait articles/headlines.
And before you go for a charge back to your credit card company back, why not,tell Sony by phone or Email, about that a fraud charge was done before you send a charge back to the credit card company... and Tell Sony you are intending to do a credit card charge back. So they can remove such a pesky Digital Download that you did not use or ask for. if you indeed use the content, than that would be, when was the last time it was accessed. And from where. Change your password, and log in info after the very 1st sign of a breach to your account. if your account is breached more than once for your account, it could very well be some piggy backing on your network by another user who may have had a key logger on your network. But we all know Sony takes network security very lightly now just like they did back in 2011/ son security is 100 percent defensive viable completely even end users very own network!
Lets say you run a business. In this business you provide the service of selling streaming movies to the customer. They can log in, make a movie purchase, and watch it within the confines of how you set up your service. Now, say one day, your servers indicate that customer Joe logs in and purchases a movie. Your servers indicate that customer Joe watched that movie, or didn't doesn't really matter. A few days later(typically a week after the reversal), you get a notification from the CC company that there is a transaction dispute from customer Joe, with their credit card. At this point you are now out the purchase price of that movie, but you are still on the hook to pay whoever it is you have to pay to be allowed to sell that movie. So, as a company, you assume that customer Joe's account was compromised, because if he didn't make the purchase, and he's the only one authorized to use the account for purchases, then the account obviously isn't secure. At this point, do you just say, "Oh well, no big loss, what's $20 dollars"(number used as hypothetical), or do you say, "Customer Joe's account is compromised. In order to prevent future fraud on the account, we will lock the account". Since the account is a service based entity, with no product other than access to streamed movies, that locks out the content available on that account. It's not the content on the account that was compromised, but the account itself. Now, to me that seems like a reasonable and justifiable security measure, and honestly, given my time in IT security i can assure you it is the most common way things are done. It protects the company from losing more money. I know this sounds weird, but it also protects the customer as they are the ones who had their identity stolen, and there is no telling what kind of information a thief can garner from logging onto a compromised account. Funny thing is, is Sony will actually work with people if you contact them. They will usually lock down the account to do an investigation, but if you actively try to resolve the issue then you'll gain it back. I've heard people say they've gotten refunds this way without issue, and only had their account restricted for a couple days. Dealing with the actual company that was defrauded can often be much easier and more efficient than dealing with the CC company, and it usually is more beneficial to both parties since one the company doesn't have to jump through hoops to show they followed proper CC acceptance procedures to get a fraction of that money back.
Bingo, Rainslacker, if your account was breached, I would be looking to when and where and what time, 2nd working with the company that is offering a service and there is even one fraud charge on , my account I would want it freaking frozen until I change my password and log in info. reg. Your system 1st and a prime reason to REG. Your system.
All platforms this generation have had technical and server issues, especially at launch. PC, PS4, and XBOX One alike. You say how can you support a company with such weak security? Bill Gates wants to murder a bilion people, how can you support a company that supports human slaughter? Just saying. https://www.youtube.com/wat...
Is this the same Bill Gates that runs a foundation with his wife to help end hunger and poverty? http://www.gatesfoundation....
One negates the other?
I'll be honest Spotie, I watched the video a couple times and no where did Bill Gates say he wants a billion people killed off. Population control isn't done by lining existing people up and slaughtering them like Hitler did. It's done by preventing unwanted pregnancies. Preventing pregnancy is not the same as terminating pregnancy. Population control is one part of the formula to reduce CO2 emissions. You would have to not cut off the rest of his presentation to see the rest. Does one negate the other is the question you asked. I'm not sure how asking people to be more responsible with how much CO2 they produce takes away from all the Bill and Melinda Gates Foundation has done. You have what the Foundation has actively been doing vs. the effects increased CO2 will have on the planet and it's population in the distant future. I'm not sure how you can confuse the two.
I wasn't claiming one or the other to be true. Rather, I was questioning why you would act as if what you claim would make what Wii_nes claimed go away. The veracity of either claim is not my question.
Did you just tried a hysteria inducing conspiracy theory argument to win "console wars"? Oh boy, fanboyism must be about to hit rock bottom, any moment now...
your spindoctor abilities are unrivaled.
Fraud happens, and it is mostly small scale here, and every company will brush it aside as much as possible. Bank of America charged me $300 for fraud after I argued with them for months about it being fraud, their response? Tough luck. They said I was lying, and nothing showed fraud and did nothing for me. Every company will brush off as much, and sometimes legitimate fraud claims as possible.
What's funny is that banks will often encourage you to use debit transactions on check cards because you have to contest fraud through the bank, and not the card issuer which will actually give a charge back. I've never had a problem with a bank putting money back in my account, but their investigations are lacking, as they will usually just take it back out unexpectedly again in 3-4 weeks time without notice. I use all sorts of fraud protection on my accounts now, have several interlinked accounts with limits that prevent money from being taken out en masse, and have a card which has to be funded manually before use to prevent huge bills being racked up due to fraud. You tend to be more careful after losing $13K in one day, only to get back $200 of it after almost a year of paperwork and your credit being completely shot for the next 7 years. Despite all this, I don't go all, "OMG Company X has crappy security because of a hack". I just protect myself beforehand, and know that no matter where you entrust your personal information, you are at risk of having it fall into the hands of people that are willing enough to get it.
People need to stop giving out their info to people for gamesharing and hockeyglory needs to stop with the flamebait articles.
For sure hockeyglory it's not chasing the Pulitzer with articles like this.
Yet another misinformed, Sony bashing article from... what the hell is the name of this site? And look at the usual suspects flock to it to agree, intentionally oblivious. It's kinda depressing that this keeps happening.
Sony needs to own up to their misdeeds as much as any company does. There's little more than that to be said. However, there are other options to buying games than just credit cards, you know – go to a store, buy retail, rent it, borrow a friend's game. The internet's risky, and while Sony has no excuse not following up on fraud cases, prevention's the best medicine.
The fraud is perpetrated AGAINST Sony, not by them. What misdeeds do they have to own up to? From what I can tell, what they do have to own up to is the money they have to pay for the products they've sold. They do follow up on fraud cases. They suspend the account pending an investigation. You can get your account turned back on, but you have to prove that the fraud was also perpetrated against you. That burden of proof resides on the customer, not Sony, and every other service out there is the same way. Sony's burden of proof is to the CC company to say they followed procedures to accept the CC, which the customer is now saying didn't happen because the account was compromised through no fault of Sony's. Even amazon, the bastion of great customer service, will lock down your account if you perform a charge back.
Sony/Microsoft have the right to protect the developers/publishers that sell their games on the PS Store. They aren't going to take the hit or tell the developer/publisher that we will not reimburse you for this game purchase since it was purchased without the original owners consent. Whoever made the purchase probably played the game already by the time they fully investigate everything. Of course they would rather the original account owner who claimed fraudulent access to take the hit. Ever sold anything on eBay and Paypal reversed the payment due to a chargeback? The seller is left with paying the original purchase amount plus losing out on the original item sold. While the original scammer got free stuff and the original careless cardholder doesn't have to pay for the item. I'm with Sony on this one and the buyer should take it as a lesson to better secure his account.
There's one major difference though, one is digital while the other is physical. Sony rolling back a database entry isn't the same as a store losing a physical item.
Lol look at all the sony articles that was written from the author on that website. He takes no breaks 😂
I understand companies not wanting to give money back for physical purchases as that incurs an actually revenue loss. I just don't know why Sony has such a hard time refunding people who fell victim... I mean it's just a digital product! They don't have to worry about shipping costs, repairs/replacements.. I means seriously?!
Sony will refund money in the case of fraud. but people aren't contacting Sony first. They will often lock down an account if you say there is fraud on the account, but they will release it again if the user can prove that his account was actually compromised, and not just him not owning up to account sharing or trying to get a free game. In those cases, I imagine that Sony marks it as a refund, and isn't on the hook to pay the provider of the content their share. With charge backs though, Sony is on the hook to pay the original content provider. In physical retail, companies don't get out of paying the distributor just because someone decides to return the product regardless of condition, or because they decide to do a charge back. The company takes the loss and has to pay, and it's no different for digital content. Most people who fall victim do so through their own fault. Quite a few are account sharers, and I'd imagine those people are very easy to find as numerous logs will exist. Funnily enough, Sony can quite easily tell if a purchase was made from a users console, but can't take into account if the user was on another console. People abused the system, and while I'm sure there are legitimate thefts, I'm also pretty confident that the majority of these chargebacks are from people who willingly share their account, or don't have proper security set up on their own personal console to keep their kids or roommates or friends from making purchases.
Nintendo should also be criticized for locking content to the hardware. If your console or handheld gets broken you lose all your digital content. Even if you prove to Nintendo you bought all the content, there's no guarantee you'll be reimbursed for everything on the account.
Wow. With the last two pieces now I know the name of the craziest and most uselessly absurd site. Bravo, gamervets, you beat even polygon. Now I shall await an in-depth analysis on how tits are destroying playstation, the next step must be taken for the sake of your loyal comedy fans.
Sony doesn't have the rights to be petty and block your account if you get your money back from credit card company. Well, not with the lack of security anyway. It's 2015 and you don't have email verification, double authentication or an authenticator. That's some pretty bad security there in my opinion.
when you buy something digital on console it feels like you have no rights at all, I prefer the mobile sector when it comes to digital purchases their policies are a lot more customer friendly and I never had a problem if I needed to refund or something.
this is the most stupidest policy suspending your account for getting your money back your on a sony machine on a sony network and its like they have no idea if you have been hacked are not just use psn cards to limit the damage heres the watchdogs program https://www.youtube.com/wat...
Hey look is this the 2nd or 3rd Sony bashing article about the same exact thing, this is getting ridiculous. It is exhausting having to write the same responses to the same redundant drivel over and over again. Short version of what i said b4, i accidentally purchased Tour De France on PS4 on PSN and i called Sony & they were helpful & refunded my wallet & let me keep the game. When i tried to cancel an xbl account plus a bs music membership the rep on the phone wouldn't let me unless i payed for an extra month 1st - the next month hadn't even started yet either. Also, with xbl there is no option to stop your automatic renewal for xbl, no option to stop them from charging your card, but with Sony my memberships often runs out because they don't strangle your credit card like xbl. I personally have had way more positive dealings with Sony than ms.
I accidentally purchased two 12 month gold xbL memberships I called explained what went wrong ? Microsoft refunded me right there and then, and they GAVE me an extra 12 months free on top of what I purchased as there had been a problem with their service. Now I have yet to see Xbox live investigated by the BBC and have such damning evidence against them like they have against Sony. Face it they are up to dodgy dealings as they need the money. They even brick your PS4 if you seek a refund and that's ok?? Yet an article on this site condemning Microsoft for the ABILITY to brick a console as some peeps found when they leaked info. You really need to realise that SONY themselves commented and accepted they need to improve things. The famous SDf don't need to jump in with whimsical claims and ludicrous theories to protect them. They have ADMITTED THEY ARE GUILTY and look to improve things.
its not a bricking of the PS4 but a locking of the online services Nothing to stop you from playing offline
@snarls... And that makes acceptable?? I have read countless articles about microsofts cLoud service yet 90% still bring up that old cherub of if the internet goes down... Double standards. Spring to mind,..I don't know if your comment history reflects that remarks but you also have read what I state. To be blocked INTENTIONALLY from playing online AND any access to content previously purchased is not good customer relations. Sony themselves have finally admitted there is a problem. This sort of article has every right to be repeated for all to see and judge for themselves. After all we are drowning in the witcher articles and I see no complaint about that. I guess when Sony admits it, the BBC (a world wide recognised and reputable channel )reports it, then instead of bringing up countless reasons their research team have obviously checked, accept it for what it is. Good reporting on shady practices that effects YOUR fellow gamers. I would bet my left nut if it was Microsoft that the report was about it would be top article for days on end. Let's hope Sony are not overly confident and rectify this for the gamers it has happened to.
How dare you accuse Sony of something like this? Blasphemy!
Yeah Sony is so shady yet ms wanted to destroy the used games market and put gamestop of business bc of greed, nothing but greed. The only readon ms lied then flip flopped is bc gamers refused to take their greedy policies. Ms seems to care not for the poor or middle class but for those with $. They've been shown marketing to republicans. The reason u see Sony trashing articles more so then articles exploiting ms these days is bc ms is so far behind it is bad for business, when 1 company is dominating the industry it makes it less interesting for news outlets. They need to cause controversy and they need the arms race to be closer for there to be consistently compelling material without it having to be manufactured. How many articles do we see from ms lackey "gaming bolt"? Multiple articles daily from that fraud of a site. I see few articles from reputable sites. Ms cares for gamers that's why they built a machine aimed at casuals. NA and the UK are the only places u will see that don't entirely despise the xbox division of ms. Paying Youtubers for good coverage while forcing them to sign non-disclosure isn't shady? Lying about 360 games all being native 1080p when in fact they are upconverted. Purposely deceiving ppl on Tomb Raider making them think it wasn't timed. Screwing over ppl who bought Kinect 2.0 and the devs producing games for it. Not caring about the less fortunate who buy used games and don't have internet. Deceiving ppl with the "holiday price cuts" so they would run out and grab an xbone b4 the price went back up. No option to discontinue your automatic xbl renewal on xbl. Ms is scary greedy, u think they didn't steal windows from the apple os?
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