In recent times, people have taken to calling Valve “evil.” Not negligent, not out of touch with their fans, but evil.
I do not think Valve is evil. But I think it matters that people have started to view them—once gaming’s do-no-wrong golden child—that way. I think Valve’s brand of “evil” comes from a place of arrogance and ignorance, as opposed to ill intent. Actions that sometimes look “evil” even without intending to be. A belief that tools and metrics say more than people.