On Konami's Metal Gear online website, there is now a report regarding the problems surrounding the "GENE EXPANSION" release. Included is a timeline that gives an in-depth analysis of what happened.
"A Full Report and Apology for the problems surrounding the release of METAL GEAR ONLINE "GENE EXPANSION" EXPANSION PACK.
Dear Konami customer,
We regret to inform that the release of the Expansion Pack METAL GEAR ONLINE "GENE EXPANSION" on July 17th, 2008 was marred by major system related problems resulting in great inconveniences with all our customers.
We have been taking numerous corrective measures since the problems initially started, but unfortunately there are no permanent solutions we can announce at the present moment. With the problem still ongoing, we felt it would be our obligation to publish a timelined report in to the problems."