Technology Tell writes, "But, beyond even these, we have reached out to Best Buy themselves. Here’s their official response:
“The popularity of the Nintendo 3DS XL Legend of Zelda: Majora’s Mask Limited Edition exceeded the quantities made available to Best Buy. As a result, we are unable to fulfill all of the pre-orders received and apologize for this inconvenience. If a customer’s pre-order(s) was/were cancelled, the customer should have received an email that explains the reason for cancellation.”"