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Sony’s excuse for DriveClub’s lack of testing is lame and arrogant

DriveClub's launch was awful and Sony's excuse is even worse.

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Dramacydal1110d ago (Edited 1110d ago )

"Layden said that “you can’t effectively test” a game like DriveClub, which is a ridiculous claim. All you need is a proper open beta to adequately test the back-end server infrastructure. For example, Destiny had an open beta which had over 4 million participants."

So...Destiny, the game that threw insect labeled error codes at launch? The game that was unplayable for some due to the net code issues? Great example. Hahaha! Throw The Crew in there too!

IGiveHugs2NakedWomen1110d ago

This story is two weeks old.

http://ps4daily.com/2014/11...

“In the development cycle, we try to do all things. In the development cycle, we try to test against every possibility. We have a QA team, we have a QA plan. You do a beta test, you scope against that. But now, in a connected world, you can’t effectively test in your house or in your beta group what it means to have 50,000, 100,000, 200,000 users hit your service. And the guys are struggling with that. It’s throwing up things they had not anticipated.”

Whoever wrote this cherry picked from Layden's original statement in an attempt to create a silly flamebait article.

DriveClub servers are up and running and the free PS Plus Demo version still isn't out. Get over it.

jebabcock1110d ago

He is right... you can gripe all you want.. but it's hard to account for all the points of failure in a massively asynchronous environment. When you argue against his points you only prove how little you know of software development...That's why so many games have these same issues. Network games are very challenging when you go outside the normal templates and attempt to do something new.

elninels1110d ago

Sounds like you are trying to provide justification for game that shipped extremely broken.

And you would like us to get over a feature for a service not being available over month after it was supposed to be available.

We as consumers should not "get over it".

Sony has money. Sony has time. Sony has better IPs than driveclub.

Sounds like a poorly developed game that we won't even get the promised plus version of in 2014(originally planned for 2013).

Many complaints in the gaming industry are illegitimate. This complaint is very very legitimate.

ShinMaster1110d ago (Edited 1110d ago )

Most Beta tests lately are just demos anyway.

u4one1110d ago (Edited 1110d ago )

I love how people on here throw ms under the bus for any little thing but will twist and distort something as flubbed as driveclub into something only minimally inconveniencing or deflect onto some other title that was also broken as if to justify a horrible experience. That launch was a freaking train wreck even after a year long delay and the apologists should just accept that sony doesn't nail it 110% of the time. No one does. Just like the MCC launch was a train wreck too. i like my xb1 and my ps4 but i won't defend either one of them passing off a polished turd as gold. Do any search for driveclub on the web and about 80% of the results will confirm how awful it was to some degree or another. I have friends that worked on that game and even they know. They knew before it launched.

andibandit1110d ago Show
Jdoki1110d ago

Rubbish...

DriveClub on Day 1 was far too broken to sweep it under the carpet of 'hard to account for all possibilities'.

1. They could have called the PS+ version a Beta, and got data that way

2. They could have released a limited open beta

They didn't. They did a small internal beta test. And they probably ran synthetic tests.

Even Bungie, who did their massive beta test for Destiny still had a few Day 1 problems with login queues. These days if a dev wants to release an ambitious online game - they need more than a behind closed doors beta run through their QA dept.

The debacle with this game has made me wait until the PS+ version launched so I can gauge the quality for myself.

r1sh121110d ago

@IGiveHugs2NakedWomen

Whilst I understand every possibility cannot be tested, there are many tools to automate a lot of tests..(The dev team use them in my job)
And a beta will test the immediate back end infrastructure due to the number of requests etc..

An open beta might have provided enough capacity to show some of the bugs, not all.

You cannot justify a broken game on day 1, when many games have betas and launch significantly better.
GTA V had no online for the first month (And probably still doesnt have hesits), but when they launched online it did work.
Destiny launched well.

XanderZane1109d ago

They should have had an open beta for the game and then they would have found all the issues well in advance. Same thing could be said for Halo: MCC as well, even though their issue was mostly with the code and not really the servers. Still, Driveclub was a complete disaster and what's worse, we never got the PS+ version to try, even with just the single play modes. Completely sucks.

+ Show (5) more repliesLast reply 1109d ago
radler1110d ago

b-b-but Destiny!!

Right, because other games having problems totally justifies DriveClub being a broken mess.

Dramacydal1110d ago

The point . You missed it. I bet you hear that a lot.

radler1110d ago

Haha. Someone's upset that they're being called out for their fanboy drivel, huh? :)

esemce1110d ago

Yes there really is no excuse for this kind of shit both Sony and Microsoft should feel ashamed that they took peoples money for driveclub and Halo and release unfinished broken games.

They both should of had open betas, these are first party flagship titles ffs not some 3 man indie deved first release.

Anyone defending broken releases should be bummedinthegob.

Mega241110d ago

Wow, it went over your head...

His point is the article bashing on Driveclub not having an open beta to fix its issues before release, while comparing it to Destiny's open beta which had 4 million participants, which after release, the game had connection issues and NAT compatibility segregating the player base a lot, for a couple of weeks.

Which was the point of Dramacydal the point which went right over your head, because of your fanboy point of view.

freshslicepizza1110d ago (Edited 1110d ago )

destiny's online issues are nothing even remotely close to driveclub's mess and i imagine destiny has and will continue to have more players online. even if we just compare ps4 numbers.

Alsybub1110d ago (Edited 1110d ago )

@Mega24 & @Dramacydal

I think the point is that even when you have a massive open beta you still can have issues, at least Destiny's issues were to a lesser degree which is probably due to them actually having the beta. Driveclub didn't have a beta at all and look at how much more of a mess that game is.

Get it?

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showtimefolks1109d ago (Edited 1109d ago )

Yeh great job picking part of what he said and try to bash Sony, bottom line is servers are back up for majority. Free psn edition should be out there is no excuse for Sony. We should blame a company when it's needed. Also real journalists gives the whole interview not cherry pick what he or she likes to mend their own agenda

Some of the biggest game in next gen have struggle with server issues and games even struggle when they are single player games like AC:unity

BF4 struggled for months man
Halo MCC still struggling
Destiny at launch had issues
GTA5 at launch and heists still missing
Now drive club

Get use to having games not launch smoothly because it's true next gen, release a game have the paying consumers tell you what the problem is than fix it and say sorry while charging for season pass

That's why it's better to wait at least 3-4 weeks and let the game be fixed. Because none of the gaming sites have the guts to call out a major release in fear of damaging their relationship with the publisher

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AngelicIceDiamond1110d ago

I dunno if Shawn Layden knows how games work.

Ghost_of_Tsushima1110d ago (Edited 1110d ago )

Honestly I miss Jack Tretton. I just don't know about Shawn Layden. Maybe he can at least learn to not say anything unless he's certain he's right about it.

SoapShoes1110d ago

Tretton was awesome but the difference IMO is Tretton was a suit with great passion for the product he worked for whereas Layden seems more like a gamer. Both are pretty cool IMO.

marlinfan101109d ago

tretton really was awesome. layden on the other hand comes off as kind of a sleazeball like a lot of these higher up suits do.

showtimefolks1109d ago

The _Infected

Man I am telling you we all miss uncle jack, he knew how to connect with consumers. I remember after psn hack he handelled that whole situation at E3 very nicely

Gority1110d ago

I don't think you know how the infrastructure behind games works. To be fair, most of us don't but most also pretend to know. Have you ever deployed software to a mass group before? Now, I don't have any experience with PSN/XBL infrastructure or an infrastructure like DriveClub, but you are ALWAYS going to run into some issues when you deploy to so many end users based on a smaller sample, even if say you tested with 500,000 users and production was 1M, you could still run into unforeseen problems. Would it have helped to do an open beta? Sure. Did the studio behind Driveclub test inadequately? Apparently so.

But, with that said, it's not an easy task and I wish people would stop thinking the problem is always as simple as "You didn't do enough prep." or you "You rushed the product."

Disclaimer: I have not played and do not intend to play DriveClub so I have no bias for/against the title.

uth111110d ago

I work at a software company, and I agree with what Layden says. You can do all the careful planning in the world for a release, QA everything that think can go wrong, and then when we put the software out there it might break in a way that was completely unexpected, which will leave us scrambling for a fix. And our software isn't as complex as modern games, and only has a fraction of the users.

It's not easy- QA must test and retest the same things as the code is being developed, looking for regressions. It's nearly impossible to test every scenario that can happen in a game, let alone retest them all frequently as the code develops. QA has to develop test plans that everyone thinks will cover the important things. This means it's possible and not uncommon to have test plans that miss important things.

In the case of DC, it sounds to me like the net code they wrote doesn't scale. That means they can't simply throw more hardware at the problem because it's bottlenecked. They must rewrite it to get rid of the bottlenecks. Not a quick or easy task.

I know these sound like excuses to the general public. But it's the way it is. All these games are shipping broken for a reason.

Gority1110d ago

I don't think people will ever be able to relate. I understand people expecting games to work since they pay $60 for the game... But it's like buying a MS OS RTM and expecting everything to work flawlessly. Buyer beware.

donthate1110d ago

uth11:

I work with software development as well and I can tell you that yes, odd things do happen, but there is a level of comfort and trust you have in your code. It isn't completely unknown.

It isn't as if they were employing some crazy @ss new game. In comparison, there are games that essentially releases to 10x the amount of players with far less nascent issues.

There are also issues of:

* just coming clean about not doing a good enough job
* poor communication
* slow fixes

On top of all this, Sony continues to sell DriveClub at discounts to pad their sales, and witholding the promised free PS+ edition I have been waiting for. Even if they release it now, I would have already been over it.

I was somewhat upset with Halo:MCC, but at least that game worked. It just had slow matchmaking after the first day. MS continually fixed it, had clear communication fixes where being done, and accepted fault for it.

Outthink_The_Room1110d ago (Edited 1110d ago )

@uth

That's totally wrong on almost every level.

The fact is, had they done an open beta, the "1 in, 1 out" infrastructure issue would have been noticed.

What we've been told is that it's far deeper than simple scale of server issues. They said it's rooted inside the codebase forcing players in and out in a single file line.

Again, that is something they WOULD have caught if they did a proper beta.

Secondly, weeks ago, they said they were deploying new servers. The problem is, they've stated from the beginning it wasn't a server load issue, it was the codebase itself.

So the problem is, it can't be both. Like you said, the way it was explained is that it's not a scalable issue you can brute force through.

But if that wasn't the problem, then why would they need to deploy more servers? It's a broken problem in most likely more than one specific aspect. Obviously it's a codebase problem itself, but until that is fixed, nobody knows what other problems may occur as well, once it's fixed.

Fixing one problem does not immediately make it become less vulnerable to others. 2 months after launch and we're still unsure of all the fixes and when they're coming.

+ Show (1) more replyLast reply 1110d ago
Crazyglues1110d ago (Edited 1110d ago )

“you can’t effectively test” a game like DriveClub" - President and CEO Shawn Layden

Ok so that's a pretty lame excuse, but ok, let's say that's true.... What's the reason why even a Month later it still doesn't work???

Why is the game still broke right now? “Challenges” still don't work.. :(

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xx4xx1110d ago

Completely agree.

You can't test a game like this..so just release it to the public and hope for the best? That's not a good strategy.

Intentions1110d ago

Not to mention they had an extra year to test/polish the game.

Summons751110d ago

Yeah, they delayed because it wasn't finished and needed extra time to finish and test and it still came out broken. Probably needed an extra year but at that point nobody would have interest in the delayed launch game since Gran Turismo is said to be on schedule to release next year.

Ripsta7th1110d ago

So why havent we seen the PS+ version yet??

Khronikos1110d ago

Because they are completely redoing half of their server code? They have pretty much confirmed this via tweets and facebook. I have no idea how you could have missed it.

MasterCornholio1110d ago

In my opinion they should polish it up and release as a free title for plus. That would be a good compensation for not sticking to their promise in my opinion

WitWolfy1110d ago

WTF does a server code have anything to do with the PS+ version??

I think its a BS trick they tried hoping some people couldnt wait for the PS+ version, then went and bought it retail.