"Technical issues have resulted in a very unpleasant experience for our members," says Microsoft
Microsoft has promised refunds for American Xbox Live users who have lost money trying to download from its new Video Marketplace, which went online in the States on Wednesday.
The new marketplace allows users to download TV shows and movies in both high and standard definition, including films such as Three Kings and episodes of South Park, CSI and, erm, Pimp My Ride.
Perhaps expectadly, the high demand for the new Xbox Live video service has caused many a technical hitch, with Microsoft's Larry 'Major Nelson' Hryb admitting that "these technical issues have resulted in a very unpleasant experience for our members, including extremely slow downloads or not receiving the content they purchased."
The Major says that a team is working around the clock to fix the download problems, and that anyone who has experienced a problem such as losing points without receiving a download shout call 1-800-4MYXBOX.
"Thanks for your patience, and please know that the team is prepared to make things right for those affected," he says, "including refunding Microsoft Points where appropriate and as quickly as possible.".
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