Submitted by jwk94 375d ago | news

Sony to issue refund on The Last of Us: Remastered PSN pre-orders

Pre-order The Last of Us: Remastered before its price drop? You'll be receiving a refund soon then. (PS4, The Last Of Us Remastered)

Credit url: ps4daily.com
Alternative Sources
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admiralvic  +   375d ago
Called it.

Anyway, it was the right thing to do and I'm glad to see those people didn't get screwed.
georgeenoob   375d ago | Trolling | show | Replies(7)
SilentNegotiator   375d ago | Trolling | show | Replies(16)
SniperControl   375d ago | Trolling | show | Replies(4)
Ocsta   375d ago | Trolling | show | Replies(2)
ifistbrowni  +   375d ago
What rational thinker didn't see this coming?

@Spacecat, had Sony officially come out and confirmed that they weren't issuing refunds before? If not, then its not a 180 and you are making a joke that makes no sense.
#1.5 (Edited 375d ago ) | Agree(17) | Disagree(3) | Report | Reply
randomass171  +   375d ago
Anyone who was convinced by that last article that Sony would not dish out refunds. It was surprising news, but as usual Sony managed to figure out a solution that was good for everyone. So now the fans who pre-ordered can get their refunds and everyone goes home happy.
lelo  +   375d ago
Nothing like bad PR to get things moving. This should never have happened in the first place.
Sony should have just refunded the people from the get go, and moved on.
#1.6 (Edited 375d ago ) | Agree(4) | Disagree(19) | Report | Reply
hkgamer  +   375d ago
the difference is that the customer services were not told about this. stupid in sonys sideto not tell them, but staff at customer services cannoy just hand out refunds out of thin air.
Bladesfist  +   375d ago
@hkgamer They should then elevate the matter to their Manager. Instead of responding in a way that could damage the companies reputation.
#1.6.2 (Edited 375d ago ) | Agree(0) | Disagree(0) | Report
jessupj  +   375d ago
I was predicting Sony would make this decision and in a very short space of time and low and behold, they did.

Some people might like to call me a fanboy for having such an opinion, but I'm only basing that opinion on sony's past history.
famoussasjohn  +   375d ago
abzdiine - From the ToS, currently you cannot cancel or get a refund for pre-orders. Hopefully they change that, or if a price drop happens before the game is launched that they refund you or just don't charge you the full retail cost of the game until it's actually released.
speedforce131  +   375d ago
says right on their support page you can. They tell you exactly how to do it too.
Lifendz  +   375d ago
OP called it so kudos to him. Had a feeling this would happen just because to not issue the refund be contrary to everything Sony's been recently. Glad to hear it tho.
SnotyTheRocket  +   375d ago
Still $69.99 in Canada... Such bullshit. Every game is that much here.
ziggurcat  +   375d ago
i don't understand how there would have been any doubt that sony would ever issue a refund on the difference...

and i wonder if those usual suspects are sick of crow because they're consistently jumping on negative sony news like mouth-foaming, rabid dogs, only to have sony rectify the situation within 24 hours, rendering their vitriolic nonsense moot.

edit: just tweeted asking about canadian PS4 owners... shu's response: "I feel for you :(". i don't know how to interpret that.

edit2: it now says it's $54.99 in the canadian PS store.
#1.11 (Edited 375d ago ) | Agree(1) | Disagree(0) | Report | Reply
assdan  +   374d ago
I would have been incredibly surprised if they didn't.
showtimefolks  +   374d ago
everyone knew sony would but since its a gaming site let's start something that doesn't need to be started

seriously in this day and age consumers always win if we just calm the heck down
kungfuian  +   375d ago
the whole thing is totally non-news
Darkstares  +   375d ago
If it didn't get much attention would Sony have credited consumers?
Spotie  +   375d ago
Since they're not Microsoft, yes.

Sony and Nintendo are more proactive then needing something like this to become a big deal before they enact changes.
randomass171  +   375d ago
That is more so something I would expect from EA than Microsoft in all fairness. Remember the SimCity fiasco? I've worked with Sony customer service before and they were super nice to me (anecdotal, but whatever). There wasn't much doubt in my mind that Sony would put forth refunds and I'm glad to see that prediction come to fruition so quickly.
#2.1.2 (Edited 374d ago ) | Agree(0) | Disagree(0) | Report
oODEADPOOLOo  +   375d ago
Dont see point in people who already have it on PS3 to pick up remastered on release, remastered games will likely be first to be discounted during sales. I havent played it before or GTA 5 for that matter since my PS3 broke before games came out, but Im waiting for a bigger discount for both TLOU and GTA remasters.
#3 (Edited 375d ago ) | Agree(10) | Disagree(38) | Report | Reply
You don't see the point, but others do
oODEADPOOLOo  +   375d ago
Wow that was the best you got, how about actually coming up with reasons of your own instead of leaving snobby half-assed remarks looking for upvotes eh?
#3.1.1 (Edited 375d ago ) | Agree(0) | Disagree(2) | Report
HeavenlySnipes  +   375d ago
I'm honestly getting it again just too see it in upgraded form and because there really isn't much to play on the PS4 until Destiny comes out
PinkEye  +   375d ago
I'm waiting for Dragon's Age 3 in the fall instead. Destiny Beta wasn't in any way unique. Every mission felt the same. Maybe full game is good but i'll wait for reviews. Yeah ps4 is getting boring no games to play. Same with X1 as Titanfall is boring now too.
martinezjesus1993  +   375d ago
Im getting it again and all my friends are too and they didnt even hesitate when they decided to preorder it, you havent played it yet so you have no idea how good Tlou is.
oODEADPOOLOo  +   375d ago
Im not saying game insnt any good, but people are making a big deal over a $10 discount when its prob gonna drop by alot more in a few months. And alot of those people already own the game, thats what I was trying to get across.
AgentSmithPS4  +   375d ago
If they have money and want to throw it at people that make great games can that really be a bad thing?
mike32UK  +   375d ago
2 reasons for me. I could replsy the game until the end of time and never bore of it (I genuinely love it that much!), also I really miss the multiplayer
uth11  +   375d ago
when up to 48% of PS4 owners didn't own a PS3 last gen, it makes a lot of sense
rocky212  +   375d ago
just got off Sony Chat, was told to contact them after Monday and they will process the refund

great news! :)
Dropdeadll  +   375d ago
0P-Tigrex  +   375d ago
Glad it's happening. I'd like to know how many people ordered it through PSN.
Ken85  +   375d ago
Watch it be like 40 people.
randomass171  +   374d ago
The world is too big for that kind of number, especially for the biggest PS3 game remastered. :P I'd expect at least a few thousand, if not a few ten thousands.
#6.1.1 (Edited 374d ago ) | Agree(0) | Disagree(0) | Report
Heisenburger  +   375d ago
At least 2009 last time I was on The PS store. That's how many people had reviewed the game before it has even come out.

Being one of the people that preordered it through Psn, I'm curious as to whether they'll give me $10 credit as the card I used to purchase the game, and was charged on, has since been replaced with a new card with a different number.

I'm not going to pursue it because it's just not worth it to me. I paid sixty for it because I felt it was worth it. If they feel the need to give me some money back then I'll let them worry about that. I just want the damn game already!! :)
whybag  +   375d ago
They'd probably bank it in your wallet.
dragon82  +   375d ago
Of course they are. Who actually doubted that they would?
XiYakushijuAkeginuXi  +   375d ago | Well said
Lol who do you think?

"Nope they sold it to you fair and square"

"They can't return the money because they have already spent it. They need to get the money to money hat exclusive timed content and games from somewhere"

"Sony cant afford to refund, that's why."

truefan1 < Why isn't he banned yet?
"Wow sony is definitely not the "white knights" most ps4 fans make them out to be."

"soooo they cant even cancel a pre-order even?
What the Hell?!?!!"

"This is what you idiots get for following a company that just steals people's money at every turn."

I do not feel like digging further. It is time consuming and I got to get up for work
#7.1 (Edited 375d ago ) | Agree(58) | Disagree(2) | Report | Reply
kreate  +   375d ago
MysticStrummer  +   375d ago
Truefan can always be counted on for balanced commentary.
LordMaim  +   375d ago
@MysticStrummer: Much the same way that Fox News can. :P
TheTwelve  +   375d ago
There was such internet rage, bro.
MysticStrummer  +   375d ago
@Lord Maim - You got it.
Why o why  +   375d ago
Note how quiet and apologetic many of those commenters, on that 'refund' day, were when ms tried to use their own blood for lube a while back. Yet they pipe up and expect eveyone to be aggrieved for this.. people adjust their sensibilities to mirror their bias or preferences.

You have to thank ms for giving eveyone the blueprint on how NOT to deal with potential snowballs. Dont wait until damage is done or people are pissed. Nip it in the bud.
#7.1.6 (Edited 375d ago ) | Agree(14) | Disagree(1) | Report
SpideySpeakz  +   375d ago
Truefan is no where in sight.
He's too ashamed to show up and somehow twist this into a negative.
memots  +   375d ago
they won';t show up, this article will not be trolled so it wont reach top news front page here.
sAVAge_bEaST  +   374d ago
astro turfers.
ninjagoat  +   375d ago
good stuff
GearSkiN  +   375d ago
Gta will be the better remastered version
mkis007  +   375d ago
While I agree, it doesn't make me want this one less...
Luckily having a ps4 means I can get both.

No need to slight the gods.
#9.1 (Edited 375d ago ) | Agree(5) | Disagree(3) | Report | Reply
George Sears  +   375d ago
I'm pretty sure this is happening just so that they won't have more negative PR towards there preorder practices. If people wouldn't had complained about this, Sony wouldn't had done nothing.

I'm glad the people who preorder are getting there money back. Power to the consumer and not the men in black suits.
#10 (Edited 375d ago ) | Agree(15) | Disagree(19) | Report | Reply
MrBeatdown  +   375d ago
Whatever you gotta tell yourself.

Guilty until proven innocent I guess.
#10.1 (Edited 375d ago ) | Agree(5) | Disagree(9) | Report | Reply
mkis007  +   375d ago
If people had not complained then their was not an issue in the first place.
hkgamer  +   375d ago
i dont think the person with power to issue the refund knew about this price drop. therfore it took a while for customers to get an update on the situation.

i e had money refunded and the game for free in many sitations, given that the game wasnt working in the first place but they have been kind.
Armadilo21  +   375d ago
It seems that this is happening more often than not what I mean by that is PlayStation outrage. Hating on PlayStation because people want answers fast and instead of waiting they just start hating and then before you know it PlayStation gives them what they want and then it's like it never happened. People should wait instead of this overreaction that seems to be going on each week
admiralvic  +   375d ago
This has nothing to do with Sony and everything to do with modern game journalism. Look at it like this...

You can have integrity, research the story, post an amazing article with all the facts or you can jump on the hate train, slap it on N4G and get 1,190 degrees. Since sites work off views, you can bet your bottom that these people will go after the views 99 times out of 100. Especially since no one is going to remember a flame bait article or two (the only exceptions that prove the rule are Dualshockers and Kotaku. People seem to remember their stuff pretty well).
mkis007  +   375d ago
Anything to bring em down for a day. The quote "moving goal posts" line.

In the same way, people like to bring up things we wont see for a long time in order to feel better in the moment.
rainslacker  +   374d ago
It would help if the people that report these issues tried to get an official comment from the apparent offenders. I wouldn't expect a customer service rep to be knowledgeable about everything that happens, particularly when it hadn't even been 24 hours since the price drop happened.

What's funny, is that less than 24 hours after the price drop, Sony was already sending out emails saying they would be refunding the difference.

The article's whole proof was the terms of service on the pre-order page. Flimsy to say the least. The people that were "worried" or pissed about it were mostly just the fan boys.
JackVagina  +   375d ago
i knew people were fussing over nothing
SilentNegotiator  +   375d ago
"BU-BU-BU-BUT if it was teh other company, you'd say...!!" they claimed.
#12.1 (Edited 375d ago ) | Agree(15) | Disagree(7) | Report | Reply
MrBeatdown  +   375d ago
I'll just repost what I said in that other article. Those with issues understanding sarcasm should seek help before attempting to read this...

"I too jump to conclusions and take what a third party, second rate news site referring to anonymous claims about what an unknown number of customer service agents have said as an official confirmation on company policy regarding pre-order price adjustments.

Surely when Sony gets around to addressing this publicly, they'll tell anyone asking for a refund to go screw themselves. I'm sure the official comment will go something like this...

"The Last of Us Remastered's MSRP has been lowered to $49.99 because we are greedy, which is also why we won't refund you. Suck it, chumps!"

Your ten dollars is worth more to them than their reputation and the integrity of their pre-order program. I remember when people took issue with the DriveClub PS+ arrangement, Sony laughed at all us suckers then too and did nothing to address it.

In these few hours since Sony updated the price, they have shown their true colors. Between this and their two hour E3 TV extravaganza, it's obvious Sony are just a bunch of greedy slimeballs that have run out of buildings to sell.

Or not, and this is all just an overreaction from people who can't wait 24 hours for an official resolution that's better than having every pre-orderer call in and complain to get their refund."


Another victory for common sense.
#13 (Edited 375d ago ) | Agree(18) | Disagree(7) | Report | Reply
SilentNegotiator  +   375d ago
"Your ten dollars is worth more to them than their reputation and the integrity of their pre-order program"

Which is why they corrected it? Nice logic there.
#13.1 (Edited 375d ago ) | Agree(6) | Disagree(11) | Report | Reply
MrBeatdown  +   375d ago
Make note of the part where I said I was being sarcastic.
#13.1.1 (Edited 375d ago ) | Agree(18) | Disagree(2) | Report
Septic  +   375d ago
Lol fail. Bbb-bu-but that reading comprehension.

Anyway, agreed with Beatdown. People need to relax and stop making knee-jerk reactions (like the case above).
SilentNegotiator  +   375d ago
LOL, my bad; I thought it was a quote from someone else. Note to self: read the first sentence of comments; they tend to help. Who knew?
PrinceOfAllSaiyans  +   375d ago
Who thought Sony would just steal these people money and not refund them ?
Why o why  +   375d ago
See. 'Sony refuses to refund people following Last of Us: Remastered price drop' article.

This article will receive waaaaaay less comments. Some people hate having to put their pitchforks down so quickly
MegaRay  +   375d ago
You would be surprised by how many people thought that lol
MultiConsoleGamer  +   375d ago
That's very nice of them.
madjedi  +   375d ago
It's exactly what most people, who aren't total idiots expected to happen.
MasterCornholio  +   375d ago
I knew Sony would do something.


So much for fanboys accusing them of being an evil corporation.

Very good news for those affected by this.
#16 (Edited 375d ago ) | Agree(13) | Disagree(3) | Report | Reply
Nine_Thousaaandd  +   375d ago
"Very good news for those affected by this"

Yup, very good news indeed...good job Sony!

Now fanboys can cancel their raid on Sony, put away their pitchforks and torches and get back to gaming.
KinjoTakemura  +   375d ago
And the lesson for today is...

Stop pre-ordering something that you will never be able to touch, trade, or sell.
ginsunuva  +   375d ago
Stop pre-ordering.

level 360  +   375d ago
Common sense prevailed.
Crazydude40  +   375d ago
Thanks Sony. I was just about to switch to the dark side. :)
lnfiniteLoop  +   375d ago
of course this pre-order problem would have been fixed it would have been the eventual death to the whole pre-order system if it hadnt... also tbh it would have made very poor business sense not to correct it...
#20 (Edited 375d ago ) | Agree(5) | Disagree(1) | Report | Reply
Ank666  +   375d ago
I think the problem is these idiotic news generating sites just go by the words of customer care respondents
& start a major news piece full of miss info & un authenticated truth

Obviously if you ask a customer care low level executive he wouldn't know anything about a mass refund balancing act which is planned much higher up in the sales department

So these idiots just go speak to customer care....get a standard "no refund policy" reply & start the click fest
For a consumer to panic it's ok...but freaking news providers should double check with a higher up company executive before starting a news piece

& then they'll say that hey look,we started this anti-consumer campaign & got Sony to back off & pay the refund

This is just stupidity beyond belief
Atleast check with a much higher channel first
KinjoTakemura  +   375d ago
They aren't journalists, they're attention whores.
matthmatik  +   375d ago
Sony never refused in the first place. The damn writer of the article just read the clause and made assumptions..
madjedi  +   375d ago
I love all the outraged consumers on the first article, too impatient or stupid to wait a couple of days for sony to correct the mistake.

Wtf did you people think sony was going to do keep the $10, they want to encourage digital purchases not impede them.

But that would require using common sense.
#23 (Edited 375d ago ) | Agree(5) | Disagree(1) | Report | Reply
LightDiego  +   375d ago
Great, that's the right thing to do.
QuickdrawMcgraw  +   375d ago
Sony gave in to the whiners...
NewAgeisHere  +   375d ago
Good. Now that was a fast response from Sony...smart move. If they waited any longer, this could have turned into a PR nightmare.
Vanfernal  +   375d ago
Really glad how Sony has a track record of listening to the fans this gen. Now I hope they get good feedback and fix the prices for PS Now, cause they are ludicrous.
medziarz  +   375d ago
Another defensive battle won by the GLORIOUS VICTOR PS4 -

Now onto the PS Now hate by fanatic x-zealots.
#28 (Edited 375d ago ) | Agree(3) | Disagree(3) | Report | Reply
GrafUlrich88  +   375d ago
I new Sony would get this corrected. Sony has proven themselves time and time again to be pro customer. Having Adam come out so quickly and announce that they will refund the $10 is top notch. M$ would never do this type of quick turn around so quickly.

Cheers Sony and PS4!!!!

SoulSercher620  +   375d ago
Lol all the Xbone fanboys gonna avoid this article because they know they would look foolish trolling on here, especially when they know they've been proven wrong.

They want Sony to fail because they are the better company with the better console and the better games.
DigitalRaptor  +   375d ago
First bit was spot on.

Second bit: it's clear that they want Sony to fail, because they got a small taste of Xbox being "ahead" last gen and now they don't get to bask in that anymore. But yeah... the other parts you mentioned are pretty true, as well.
#30.1 (Edited 375d ago ) | Agree(1) | Disagree(0) | Report | Reply
SoulSercher620  +   374d ago
Yup you said it. They're letting last gen get to their heads and now the tables have turned; it seems it will stay this way for the forseeable future.
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