Submitted by DarkLordMalik 295d ago | article

A DOA Xbox One, Microsoft support and a paperclip

Tom Phillips writes: "It was 9am on a Saturday morning and I was hunting around my flat for a paperclip. I needed a paperclip because that is Microsoft's chosen tool for manually releasing discs from an Xbox One drive. And I needed to do this because, hours after being unwrapped, my Xbox One needed to go back in its box.

I'd got my Day One Edition the night before, unwrapped it, updated it, installed a couple of things and loaded up my first game, ready to play. And at this point the console died." (Microsoft, Xbox One)

Dan50  +   295d ago
Don't worry you just got the beta system. They are re releasing the X1 early next year.
Pogmathoin  +   295d ago
Yeah, how did Sony and MS let some betas slip through?? Strange...

What? Is it only funny when its MS? Sorry, but I think Sony had there share of issues too, so stop cuddling your dualshock and get over it. Its not nice for no one, so do not make fun when it happens.. Could be you someday...
#1.1 (Edited 295d ago ) | Agree(13) | Disagree(24) | Report | Reply
keabrown79  +   295d ago
I gave you a bubble up because even though your comment is a bit on the troll side, you still have a point. People, lets not ignore that BOTH systems are having issues, this is launch after all.
CEOSteveBallmer  +   294d ago
And People lets all not ignore that Xbone has more issues than the PS4 and the PS4's issues are overblown in fact. Say what you guys want. but i know you all will just keep "defending" MS as if your Steve ballmer and the rest of the crew. keep up the good work butthurt and sensitive xbox fans.
MasterCornholio  +   295d ago
Just get another one problem solved.
StinKyNuGz   295d ago | Offensive
Redgehammer  +   295d ago
Microsoft has always treated me professionally, and with utmost respect. I have been a Xbox user for 7 years, and have never had a bad experience, with it it, nor its tech support.
jeromeface  +   295d ago
This means you've had to use support.. your argument is invalid. I've owned a sony system since ps1... never had to even contact support.
DestinyHeroDoomlord  +   295d ago
I don't remember a lot of people owning phones back in the ps1 days
dragon82  +   294d ago

Your kidding right??
Redgehammer  +   293d ago
I'm sorry, but you don't have the powers to render my argument invalid.
EazyDuz22  +   295d ago

BOTH consoles have some faulty units. We don't need any more sob stories.
ShowGun901  +   295d ago
"But it's hard to see how Microsoft - once contacted through Xbox Support - could have done much better. The company managed to get me a new console in four working days, and the offer of a free game was a nice touch"

doesn't sound like a sob story to me, just a story... and he got a free game, for someone with a little patience it turned out very well...

i dont have patience LOL
wtem  +   293d ago
looks good

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