Microsoft Has Officially Responded To Reported Xbox One Launch Day Issues

A representative from Microsoft has responded to our list of inquiries regarding Xbox One launch day issues.


Microsoft has offered us an update on reports of defective disc drives, here's their official response: “The issue is affecting a very small number of Xbox One customers. We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers.” – Microsoft spokesperson

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bobsmith1429d ago ShowReplies(2)
Mikelarry1429d ago

Good they have acknowledged that there are users experiencing issues and are prepared to troubleshoot said issues to hopefully resolve most.

curtis921429d ago

Techinically, they didn't. They said "if a customer believes they are experiencing an issue." Implying that the consumer is likely dumb and that there really isn't an issue.

MysticStrummer1429d ago

I agree that they didn't really acknowledge anything, but disagree that they implied people experiencing issues are dumb or that there aren't any issues to begin with. They're just saying they're ready to listen and try to help, which is all they can do at this point. Trust me, I'm no fan of MS, but it's still too early to jump to any conclusions.

ELpork1429d ago


Also glad to see at least one person not being a pessimistic jerk in here.

Mr_cheese1429d ago

Hopefully, there will be answers and fixes for all of you getting an xbox1. I'm a ps man, but would rather not have any major issues suffering either console because its bad for us as gamers.

curtis921429d ago

Funny to suggest if a user thinks there is a problem, they should literally ask the console. Not bashing, just think that's funny.

I can hear the rep on the phone "So you think there is a problem? Yes. Okay, and did you ask Xbox if there is a problem?"

Agent_00_Revan1429d ago (Edited 1429d ago )

It would be kind of cool if it could troubleshoot itself like that.

Xbox, are you feeling ok?

Xbox: Well, my disc drive kind of feels upset. Maybe I should go into sleep mode for a while.

OrangePowerz1429d ago

I love PR talk. "Costumers will have questions" or you could just say that some consoles are broken. That's not a dig at MS but about the PR talk of any company when dealing with things like that.

curtis921429d ago

They still didn't acknowledge anything was wrong. Just that some customers might have questions or "believe" they are experiencing an issue.

OrangePowerz1429d ago (Edited 1429d ago )

The part with "if customers believe they have a problem". I`m sure if the disc drive doesn`t work customers don`t only think they have a problem, they do have a problem.

I hate BS PR talk like that, and as I said that doesn`t only apply to MS.

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