Xbox One Disc Drive Issues are Real. I Know, I'm Having Them

VideoGamesUncovered's Ian writes -

"So I went down to GAME all kiddy like a school child to pick up my brand spanking new Xbox One. Did the standard queuing up, chatting with other consumers and what not before leaving the store as the proud owner of not one but two Xbox Ones (one for me, one for a friend)."


Resolved: Xbox One was replaced by GAME within 24 hours of requesting a new one from head office. Failure rate from my store comes out at about 2.5% though obviously that's a small sample size.

GAME are offering replacements though your local store may not have the stock at the moment. Once you get a reference number, a replacement will be sent to your local store asap.

GAME support recommend anyone with the issue first try running the console upside down as this has corrected the issue in some cases (seems to be a loose part that needs shifting out of the way or something).

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ThatCanadianGuy5141367d ago (Edited 1367d ago )

The sound from the video is exactly like the problem this guy is having.

What could it be? sounds like maybe a belt issue? getting caught up and scrapping against the plastic on the inside? Thats what it sounds like.The drive trying to pull the disc in but it's jammed up

No.It's not the same guy.
So far it's the author of this submission
A video he linked to showing the same problem
And a third guy from the link i provided.

3 faulty drives so far.

bobsmith1367d ago

It was designed to just install games and play without the disc ever again

then they changed the drm so now it has to check the disc every time is where this problems coming from I think.

Trekster_Gamer1367d ago

It is also designed to watch movies,,, your premise is incorrect.

Eonjay1367d ago

The sound of that drive is horrendous... its obvious not working... I wouldn't put my discs in there is because it might get stretched.

Maddens Raiders1367d ago (Edited 1367d ago )


Sounds like a weird SOS from an outer edge galactic outpost.

"Oh dear please help... ccrrrrrrrttttttkkkkkkkuuukkkuu ukkkkkk.."

"Oh dear please help... ccrrrrrrrttttttkkkkkkkuuukkkuu ukkkkkk.."

"Oh dear please help... ccrrrrrrrttttttkkkkkkkuuukkkuu ukkkkkk.."

UltimateMaster1367d ago (Edited 1367d ago )

I guess they "fixed" the DRM issues of the 360 but overlooked the 360 disc problems. Last time that thing scratched discs.

Oh yeah, they went with the cheapest disc drive to save on cost and to "not give a lot of royalty" to Sony and the 9 Blu-Ray partners.

Anyone else feel like they could have prevented this?

user55757081367d ago


no i think they just used the cheapest crap possible in their console to cut costs and its not paying off well for them

DragonKnight1367d ago

What you don't actually know is that this is how Microsoft is going to reintroduce their DRM, but in a more restrictive way.

Purposely build a bad disc drive so you get so fed up that you'll download all your games instead of buying disc version, then get subjected to digital version DRM which acclimates you to any DRM they want to impose in the future just so you can play a game.

I keed I keed, I joke with you. Or do I?

GameSpawn1367d ago


No it was designed to cut costs wherever possible. Microsoft just went with the lowest bid for optical and hard drives. Just look at how cheap they got with the 360's optical drive. Are you surprised?

Microsoft's hardware design is driven by economics not engineering. For Microsoft cost comes first, design second -- make it cheap then make it work (or at least some loose definition of the word).

P0werVR1367d ago

Even though I and people I know haven't come across this issue, I wonder how prevalent the issue is and are we susceptible to this. I hope not and bad news indeed if more people come across this.

miDnIghtEr20C_SfF1366d ago

@Eonjay... blu rays don't scratch. One of the Sony PS3's fighting points.

And it's true. Blus don't scratch. No worries there.

+ Show (8) more repliesLast reply 1366d ago
Sitdown1367d ago

It's Microsoft saying we are going to make you go digital one way or the other. Just is hoping that at 12:30 I will not be experiencing any of this. Is the Microsoft store going to be the only place to purchase the pin Ultimate Edition of Killer Instinct?

vigilante_man1366d ago

From a soon to be UK owner of a PS4 can I just say congratulations to every new owner of an XBox One.

I am jealous you get yours first. I hope all these problems get sorted soon and you all enjoy your brand new next gen greatness.

All true gamers wish you the best of times!

Pixel_Enemy1367d ago ShowReplies(3)
avengers19781367d ago

Quick everyone blow this out of proportion... Just like the PS4 issues... No matter how small the percent actually turns out to be, it's a huge, huge problem /s

Battlefieldlover1367d ago

My xbox one blew up my house!!!!! I also live next to a children's cancer treatment hospital and the blaze caught that on fire too. 22 million confirmed dead

Overblown accomplished :)

nypifisel1367d ago

I have to agree. I'm quick to criticize the xbox one for the direction MS have been taken but this is preposterous. This is no proof of any widespread problem. Just like with the PS4 and any consumer electronics there are a failure rate.

T21367d ago

Yes I stated the ps4 issues were way overblown, so is this... as I saidbefore wake me when the console has a worse than standard electronic failure rate.

avengers19781367d ago

@battlefieldlover nicely done

insomniacgamer1367d ago


Mine went nuclear but luckily a PS4 fanboy flew in and used his powers of troll'ism to misdirect the issues and contort reality enough to save the human race.

Thanks PS4 Man!

wcas1367d ago

Depends on percentage of consoles with this problem. For now it's too early to tell whether it's being blown out of proportion. Hopefully it's just a small percentage.

+ Show (3) more repliesLast reply 1367d ago
TruthInsider 1367d ago

Xbone has just punched a child!

bsquwhere1367d ago

Ok that was funny, bubble to you.

Madderz1367d ago

That made me spit my coffee out.

Well done sir.

Have a bubble.

mrmarx1367d ago Show
GT671367d ago (Edited 1367d ago )

Hmmmmm, wonder how MS will handle this???

or any other revealed issues on the net made it from youtube to N4G this time around.

hiphopisdead1367d ago (Edited 1367d ago )

hundreds of thousands of xbone ones, where it's individual parts and the final product itself were all handled by machines, hand, plane, boat, truck, skids, etc... there are so many points where something could have gone wrong that's outside of any 1 company's hands

There is always an expected defect percentage for any product... whether you're buying 100 hard drives, cars, pcs, laptops, phones... expect that 5% could have problems. dont expect any different from consoles.

if you happen to be stuck with a defective one at launch... that sucks... but try to get queued up asap for a replacement.

the world does not revolve around each of us... as long as the failure rate isn't > 5%... that's a success imo

Noodle41366d ago

Where do you get your 5% acceptable and expected failure rate from? It does seem to be a small number, but it is 1 out of 20. Besides the Xbox 360, what other product has ever hit this mark of failure out of the box or soon after? Keep in mind, the shipping and handling process is typically designed into the product, as are operating conditions.

I did get an xbox one with the faulty disc drive, and considering how widespread the manufacture and use of disc drives are, I am a bit surprised by the reports of failures. Also, if this has anything to do with shipment, handling or use, then the failure rate will rise rapidly over time.

My other concern with this was that Xbox support would not even discuss the product failure without first registering the product. Sorry, I don't need to register a lemon, then wait 3-4 weeks for the product to be repaired, not to mention my warranty is now that much shorter, basically out of the box.

esemce1367d ago (Edited 1367d ago )

It's not an error, it's a free drum roll. Thanks MS love you long time :(

I'm glad I cancelled both my pre orders, both consoles have a weak 1st party lineup. And I still have a sh1t tonne of older (better) games to play on all systems anyway.

Ps4Console1366d ago (Edited 1366d ago )

I picked my sons up today with no issues though I don't like the console it does what it says with the kinect & works great .

LonDonE1366d ago

360 also had a garbage drive, the changed it so many times, the light on, etc but all were garbage if this is going to be a similar problem on x1 then that's disgusting! you would think after the 360 drive fail problem they would have nailed it on x1?

Anyone who was naive and stupid enough to buy x1 at launch has no one but themselves to blame!
I wouldn't wish it on anyone, after 7 360's red ringed on me, and no i didn't buy 7 consoles some were replacements, regardless its not a nice feeling!
oh Microsoft when will you learn????

wastedcells1366d ago (Edited 1366d ago )

My console is acting up too. This sucks. Had red ring on the 360 launch and now this. Disappointing. Not to be a dick but thank god I have a ps4 and Zelda on 3ds to play.