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Submitted by IanVanCheese 738d ago | news

Xbox One Disc Drive Issues are Real. I Know, I'm Having Them

VideoGamesUncovered's Ian writes -

"So I went down to GAME all kiddy like a school child to pick up my brand spanking new Xbox One. Did the standard queuing up, chatting with other consumers and what not before leaving the store as the proud owner of not one but two Xbox Ones (one for me, one for a friend)." (Xbox One)

Update Resolved: Xbox One was replaced by GAME within 24 hours of requesting a new one from head office. Failure rate from my store comes out at about 2.5% though obviously that's a small sample size.

GAME are offering replacements though your local store may not have the stock at the moment. Once you get a reference number, a replacement will be sent to your local store asap.

GAME support recommend anyone with the issue first try running the console upside down as this has corrected the issue in some cases (seems to be a loose part that needs shifting out of the way or something).

« 1 2 »
ThatCanadianGuy514  +   738d ago
The sound from the video is exactly like the problem this guy is having.

What could it be? sounds like maybe a belt issue? getting caught up and scrapping against the plastic on the inside? Thats what it sounds like.The drive trying to pull the disc in but it's jammed up

No.It's not the same guy.
So far it's the author of this submission
A video he linked to showing the same problem
And a third guy from the link i provided.

3 faulty drives so far.
#1 (Edited 738d ago ) | Agree(62) | Disagree(16) | Report | Reply
troylazlow  +   738d ago
it's the same guy
bobsmith  +   738d ago
It was designed to just install games and play without the disc ever again

then they changed the drm so now it has to check the disc every time is where this problems coming from I think.
Trekster_Gamer  +   738d ago
It is also designed to watch movies,,, your premise is incorrect.
Eonjay  +   738d ago
The sound of that drive is horrendous... its obvious not working... I wouldn't put my discs in there is because it might get stretched.
Maddens Raiders  +   738d ago | Funny

Sounds like a weird SOS from an outer edge galactic outpost.

"Oh dear please help... ccrrrrrrrttttttkkkkkkkuuukkkuu ukkkkkk.."

"Oh dear please help... ccrrrrrrrttttttkkkkkkkuuukkkuu ukkkkkk.."

"Oh dear please help... ccrrrrrrrttttttkkkkkkkuuukkkuu ukkkkkk.."
#1.1.4 (Edited 738d ago ) | Agree(36) | Disagree(2) | Report
SaturdayNightBeaver  +   738d ago
lol but it is
UltimateMaster  +   737d ago
I guess they "fixed" the DRM issues of the 360 but overlooked the 360 disc problems. Last time that thing scratched discs.

Oh yeah, they went with the cheapest disc drive to save on cost and to "not give a lot of royalty" to Sony and the 9 Blu-Ray partners.

Anyone else feel like they could have prevented this?
#1.1.6 (Edited 737d ago ) | Agree(18) | Disagree(5) | Report
user5575708  +   737d ago

no i think they just used the cheapest crap possible in their console to cut costs and its not paying off well for them
DragonKnight  +   737d ago
What you don't actually know is that this is how Microsoft is going to reintroduce their DRM, but in a more restrictive way.

Purposely build a bad disc drive so you get so fed up that you'll download all your games instead of buying disc version, then get subjected to digital version DRM which acclimates you to any DRM they want to impose in the future just so you can play a game.

I keed I keed, I joke with you. Or do I?
GameSpawn  +   737d ago

No it was designed to cut costs wherever possible. Microsoft just went with the lowest bid for optical and hard drives. Just look at how cheap they got with the 360's optical drive. Are you surprised?

Microsoft's hardware design is driven by economics not engineering. For Microsoft cost comes first, design second -- make it cheap then make it work (or at least some loose definition of the word).
P0werVR  +   737d ago
Even though I and people I know haven't come across this issue, I wonder how prevalent the issue is and are we susceptible to this. I hope not and bad news indeed if more people come across this.
miDnIghtEr20C_SfF  +   737d ago
@Eonjay... blu rays don't scratch. One of the Sony PS3's fighting points.

And it's true. Blus don't scratch. No worries there.
Sitdown  +   738d ago
It's Microsoft saying we are going to make you go digital one way or the other. Just is hoping that at 12:30 I will not be experiencing any of this. Is the Microsoft store going to be the only place to purchase the pin Ultimate Edition of Killer Instinct?
vigilante_man  +   737d ago
From a soon to be UK owner of a PS4 can I just say congratulations to every new owner of an XBox One.

I am jealous you get yours first. I hope all these problems get sorted soon and you all enjoy your brand new next gen greatness.

All true gamers wish you the best of times!
Pixel_Enemy   738d ago | Off topic | show | Replies(3)
avengers1978  +   738d ago
Quick everyone blow this out of proportion... Just like the PS4 issues... No matter how small the percent actually turns out to be, it's a huge, huge problem /s
Battlefieldlover  +   738d ago | Funny
My xbox one blew up my house!!!!! I also live next to a children's cancer treatment hospital and the blaze caught that on fire too. 22 million confirmed dead

Overblown accomplished :)
nypifisel  +   738d ago
I have to agree. I'm quick to criticize the xbox one for the direction MS have been taken but this is preposterous. This is no proof of any widespread problem. Just like with the PS4 and any consumer electronics there are a failure rate.
T2  +   738d ago
Yes I stated the ps4 issues were way overblown, so is this... as I saidbefore wake me when the console has a worse than standard electronic failure rate.
avengers1978  +   738d ago
@battlefieldlover nicely done
insomniacgamer  +   738d ago

Mine went nuclear but luckily a PS4 fanboy flew in and used his powers of troll'ism to misdirect the issues and contort reality enough to save the human race.

Thanks PS4 Man!
wcas  +   737d ago
Depends on percentage of consoles with this problem. For now it's too early to tell whether it's being blown out of proportion. Hopefully it's just a small percentage.
TruthInsider  +   738d ago | Funny
Xbone has just punched a child!
bsquwhere  +   738d ago
Ok that was funny, bubble to you.
Madderz  +   738d ago
That made me spit my coffee out.

Well done sir.

Have a bubble.
mrmarx   738d ago | Trolling | show
GT67  +   738d ago
Hmmmmm, wonder how MS will handle this???

or any other revealed issues on the net made it from youtube to N4G this time around.
#1.7 (Edited 738d ago ) | Agree(1) | Disagree(0) | Report | Reply
mark134uk  +   737d ago
this springs to mind
hiphopisdead  +   737d ago
hundreds of thousands of xbone ones, where it's individual parts and the final product itself were all handled by machines, hand, plane, boat, truck, skids, etc... there are so many points where something could have gone wrong that's outside of any 1 company's hands

There is always an expected defect percentage for any product... whether you're buying 100 hard drives, cars, pcs, laptops, phones... expect that 5% could have problems. dont expect any different from consoles.

if you happen to be stuck with a defective one at launch... that sucks... but try to get queued up asap for a replacement.

the world does not revolve around each of us... as long as the failure rate isn't > 5%... that's a success imo
#1.9 (Edited 737d ago ) | Agree(0) | Disagree(0) | Report | Reply
Noodle4  +   736d ago
Where do you get your 5% acceptable and expected failure rate from? It does seem to be a small number, but it is 1 out of 20. Besides the Xbox 360, what other product has ever hit this mark of failure out of the box or soon after? Keep in mind, the shipping and handling process is typically designed into the product, as are operating conditions.

I did get an xbox one with the faulty disc drive, and considering how widespread the manufacture and use of disc drives are, I am a bit surprised by the reports of failures. Also, if this has anything to do with shipment, handling or use, then the failure rate will rise rapidly over time.

My other concern with this was that Xbox support would not even discuss the product failure without first registering the product. Sorry, I don't need to register a lemon, then wait 3-4 weeks for the product to be repaired, not to mention my warranty is now that much shorter, basically out of the box.
Anon1974  +   737d ago
Uh oh. You've been...X-BONED!
esemce  +   737d ago
It's not an error, it's a free drum roll. Thanks MS love you long time :(

I'm glad I cancelled both my pre orders, both consoles have a weak 1st party lineup. And I still have a sh1t tonne of older (better) games to play on all systems anyway.
#1.11 (Edited 737d ago ) | Agree(1) | Disagree(0) | Report | Reply
Ps4Console  +   737d ago
I picked my sons up today with no issues though I don't like the console it does what it says with the kinect & works great .
#1.12 (Edited 737d ago ) | Agree(0) | Disagree(0) | Report | Reply
LonDonE  +   737d ago
360 also had a garbage drive, the changed it so many times, the light on, etc but all were garbage if this is going to be a similar problem on x1 then that's disgusting! you would think after the 360 drive fail problem they would have nailed it on x1?

Anyone who was naive and stupid enough to buy x1 at launch has no one but themselves to blame!
I wouldn't wish it on anyone, after 7 360's red ringed on me, and no i didn't buy 7 consoles some were replacements, regardless its not a nice feeling!
oh Microsoft when will you learn????
wastedcells  +   737d ago
My console is acting up too. This sucks. Had red ring on the 360 launch and now this. Disappointing. Not to be a dick but thank god I have a ps4 and Zelda on 3ds to play.
#1.14 (Edited 737d ago ) | Agree(0) | Disagree(0) | Report | Reply
Noodle4  +   736d ago
Add another, I got one right out of the box, was looking forward to some cod ghost
Funantic1   738d ago | Trolling | show | Replies(3)
Bigpappy  +   738d ago
I approve this message. literally. this looks to be a huge disk drive issue. looks like ms has to spend some money replacing drives. need to find a new supplier asap.
n4rc  +   738d ago
So were up to 2 and its a huge issue?

Gimme a break...
Pixel_Enemy   738d ago | Off topic | show
GTgamer   738d ago | Off topic | show
Boody-Bandit  +   738d ago
Sh*t just got real. Fans of the same hardware manufacturer are turning on each other. Their cannibals! j/k

On topic:
Like I said last week, not that those that wanted to rub salt in a wound that never existed actually listened, let's chillax until we have a percentage rate. These could be isolated issues.
Clunkyd  +   738d ago
deja vu?
GTgamer  +   738d ago
I meant to say guys not gays my apologies.
Trekster_Gamer  +   738d ago
If 2 is a huge number then that's makes the ps4's launch catastrophic by comparison with all the issues the ps4 has had!
Anon1974  +   738d ago
Why would they release a percentage this time? With the 360 they steadfastly denied there was even a problem for well over a year and even when they extended the warranty twice we never received a statement from MS confirming what the failure rate was. We heard 16-50% over the years from polls, retailers said it was a third of launch consoles and even a leak within EA said half their launch consoles had failed, although that story was quickly pulled and later denied by both EA and MS. That was when MS was still denying a problem.

Why on earth would they release a stat this time if there's a problem?
#3.1.7 (Edited 738d ago ) | Agree(16) | Disagree(1) | Report
BX81  +   738d ago
@pixel relax buddy. You're no different then the people you're writing about. You came here to make a big deal about this. You realize you're getting mad because people said there were failures in a piece of plastic. Either way I personally find hardware failure unacceptable from any company. This whole...were under a certain % of failures so were ok! is BS. Take pride in your product but that's mass assembly for you. It's all about the money and lower quality.
Bigpappy  +   738d ago
I have seen 3 so far and they are all disk drive related. That is why I pointed out that this COULD BE a huge issue.

Problems need to be reported. My interest is in these companies taking care of the issues that would affect people who buy their products. I don't have any bond with companies.

I happen to buy Xbox because Xbox was the console to draw me back into gaming. I enjoy the features that M$ adds to the consoles. What I don't want I don't use.

For some reason I have never owned a Play Station. When the PS1 came on the market is when I left. It is not about hating Sony, I own many of their products even now. I was a Turbo Grafix guy. The same way you guys see M$ as trying to take your money, is how I saw Play Station back then. Every thing that used to be included in the system was all of a sudden an add-on. Then when I did try to play my brothers, I hated the F'ing controller (still do actually). But it is really not a hate of the system, it just never won me over.

But back to the topic: I like full disclosure (whether it be 2 or 2 million). Those of you who can not appreciate that: Sue me!
#3.1.9 (Edited 738d ago ) | Agree(4) | Disagree(7) | Report
stiggs  +   738d ago

Why would you approve of faulty hardware? I'm not sure why you would celebrate the fact that people are having issues with the game console that they purchased. Unless, of course, you're just a jerk.
#3.2 (Edited 738d ago ) | Agree(11) | Disagree(2) | Report | Reply
Bigpappy  +   738d ago
Why are you accusing me so celebrating? I don't understand.

You must be one of those people who were trying to suppress the PS4 failures.

People need to know there are possible issues and what the issues are. Why should I not approve of some one making it public?
slapedurmomsace  +   738d ago
completely agree. Just because it's not your console of choice doesn't mean we should celebrate this crap. If people are buying the PS4 or Xbox One for their kids for Christmas, and this happens, not good.

Not to mention, games NEED competition in the console race. If there was none, the PS4 may have been the PS3 part 2 which was a horrible launch with difficult hardware. Without the PS4 the Xbox One would be a diskless media server that can play games. But I guess people enjoy others failures as if they are their successes.
IanVanCheese  +   738d ago
Bit of an over-reaction. It's almost certainly a small issue affecting a few consoles. The fact I couldn't find a single thread on MS support about this issue has convinced me it's not massively widespread.

Just wait and see, I severely doubt we'll see anything worse than the fail rate Sony has been experiencing.
MysticStrummer  +   738d ago
This may be a small issue, and to freak out at this early stage would be wrong, but not having something official from MS means nothing. They denied a certain major 360 problem existed for a looong time.

Also, the fail rate Sony has been experiencing is very low, so while I hope all is well for XB1 gamers I don't think you should "severely doubt" that XB1 could have more. Both consoles could have a lot more failures and still be within the acceptable range.
CGI-Quality  +   738d ago
You mean the mere 1% Sony experienced? Doesn't sound like an issue at all and I can see the X1 having around that same percentage (which is absolutely fine in the world of electronics).
IanVanCheese  +   738d ago
CGI: Wasn't implying it would be any better or worse. No hidden Sony bash there, just saying it'll probably be a similar rate and it's to be expected.
Hicken  +   738d ago
... just like with the issues your fellow fanboys wanted to say were prevalent on the PS4, we don't know how widespread this is. For all we know, maybe a few hundred systems- which isn't many at all- are affected.

I'm not gonna stoop to Xbox fanboy levels and praise this at all- cuz it sucks, regardless- but I agree with darkride: if this IS a big problem, I don't think we'll get a straight answer out of Microsoft regarding the percentage.

Hell, even if it's small, we still might not get a straight answer.
pyramidshead  +   737d ago
MasterCornholio  +   738d ago
I don't mean to scare you but a Chinese newspaper reported several months ago that a factory was having issues manufacturing bluray drives for the Xbox One. At the time people accuased the newspaper of being a bunch of Sony fanboys and they dismissed the issue. Hopefully it isn't a major issue.

Nexus 7 2013
Philoctetes  +   737d ago
A little too soon to leap to that conclusion, don't you think? It's a fact of life that when hundreds of thousands of people open up a new electronics product for the first time, some of them are going to be broken. The guys in these videos obviously have busted drives. It doesn't follow from that that this is a widespread problem.
mrpsychoticstalker   738d ago | Trolling | show
Max-Zorin  +   738d ago
When a new system comes out, system problems are bound to happen. People getting a thrill out of it have some serious issues. But MS should fire the people manufacturing the system Vince McMahon style.
#5 (Edited 738d ago ) | Agree(15) | Disagree(3) | Report | Reply
B-radical  +   738d ago
Hahah the urge to youtube vince mcmahon saying your fired......yes got to do it

#5.1 (Edited 738d ago ) | Agree(8) | Disagree(2) | Report | Reply
TheTowelBoy  +   738d ago
Hope you get a working one soon man :/ best wishes
#6 (Edited 738d ago ) | Agree(11) | Disagree(1) | Report | Reply
LOL_WUT  +   738d ago
Not going to look good on Microsofts part if this turns out to be a widespread issue ;)
timlot  +   738d ago
I agree, but its evident that its the disc drive as appose to some random warning light that could indicate any number of different problems.
iiwii  +   738d ago
What if it's the drive controller on the system board? We don't know yet.
truegame  +   738d ago
Wow. I hope this is not going to get out of hand and the return or fix is fast for any bad units

Got my PS4 and no problems and my Xbox One is coming one Friday . Cross fingers for no problems.
Gamer1982  +   737d ago
Thing is this is a more obvious problem with the ps4 one people think its all the same issue but they may all have differnt issues what you see on ps4 is a default error code with the light. So people are assuming everybody has the same fault. This disc drive issue is very obvious so people wont see it as much.. You will be hard pressed to find many people with the exact same issue. This isn't gonna be RROD with either console. Sony have always made quality hardware I mean they been making it since the 80s and MS have learned since the 360.
crypticphildz  +   738d ago
Hope this doesnt happen to me. Hope you get it sorted out quickly!
AlphaBlackWolf96  +   738d ago
Now, it's Xbox's turn for launch issues. Round and round she goes, where she stops, no one knows! These are just normal defects from mass manufacturing. There's no such thing as a perfect product. Fanboys troll too much...
#10 (Edited 738d ago ) | Agree(21) | Disagree(2) | Report | Reply
1lawrence  +   738d ago
So rrod never happen right no worries
Gamer1982  +   737d ago
Agreed fanboys trying to turn people to justify there purchase nothing more.
IIZANGETSUII  +   738d ago
Your final words are out of proportion, u don't even know what GAME can do for you or even MS, i feel bad for you if it's true just like everyone else who could have this problem but you kinda seem not very trustful by the way you express at the end of the article.
IanVanCheese  +   738d ago
I was just joking about. I'm positive GANE will replace it and if not then Microsoft will definitely get it fixed.

I'll be getting a PS4 eventually, but not out of sulk because I was one of the unlucky few to be hit with a duff unit.
IIZANGETSUII  +   738d ago
Well then im truly sorry about your case, best of luck mate.
Soldierone  +   738d ago
Sounds like something is simply blocking the drive from turning. Is it slanted or something? Does standing it up fix the issues?

I remember old disk drives use to have this problem, if it wasn't even the disc would smack all over the insides.
kneon  +   738d ago
He has one that works and one that doesn't so surely some idiot will get around to claiming a 50% failure rate.
MRMagoo123  +   738d ago
Hey if those maths worked for the ps4 ones , i guess they work here as well right ? lol. The thing is everyone knew that the launch consoles would have problems except for some fanboys , those fanboys where all over the ps4 failure news and now its their turn to beat laughed at.
GryestOfBluSkies  +   738d ago
yikes. that doesnt sound good. i hope its not scratching the disc
HugoDrax  +   738d ago
Are the BLU RAY drives manufactured by SONY? If so I'm screaming.......

"SABOTAGE!!!!!!!!" - Beastie Boys lol
Crazay  +   738d ago

I feel for anyone who adopts technology on day one but gets a bummed unit. It does sound like a belt slip issue to me so here's hoping he can get this fixed quick.

SHIT HAPPENS people! when something is manufactured by the millions, you will see bad units. no need to panic.
IanVanCheese  +   738d ago
Author here: It sucks and I hope it isn't a huge issue. Lets not blow things out of proportion. I'm currently playing Battlefield 4 on the Xbox One I picked up for my friend and it's working just fine.

I'll update with the response I get from the retailer and Microsoft when I get replies from them, it's past 3am here so it won't be until the morning now.
Hyndman  +   738d ago
Well... It seems your friend has an issue with their disc drive *wink wink* *nudge nudge*
DeadMansHand  +   738d ago
Youre like Sheldon giving Leonard his broken Star Trek transporter lol
#16.1.1 (Edited 738d ago ) | Agree(1) | Disagree(1) | Report
M-M  +   738d ago
It's going to get blown out of proportion, Sony fans aren't too happy with what trolls were doing to the PS4 last week.
#16.2 (Edited 738d ago ) | Agree(10) | Disagree(1) | Report | Reply
imdaboss1  +   738d ago
M$ is known to build faulty console..Whoever buy the xbone already know what they are getting themselves into..I got the ps4 and its still working flawless..
PS3n360  +   738d ago
wow it still works after all 6 days? Impressive. Of course its still working dude. What were you expecting?
wcas  +   737d ago
That it not go down on the first day, maybe.
Popoffboy187718   738d ago | Trolling | show
S2Killinit  +   738d ago
I really hope ms isn't pulling another 20-30% failure rate. for their own sake and the xbox adopters sake.
Belking  +   738d ago
Surprise surprise, you knew this was coming after ps4 had so many Next video will be about xbox not fitting under a
MRMagoo123  +   738d ago
No i have a feeling there will be some actual serious issues such as the one in this article, no console at launch is without problems , the best thing for you would have been to just stfu when the ps4 problems came to light so you wouldnt look like such a fool now. as usual.
CGI-Quality  +   738d ago
PS4 didn't have so many issues, but you know that. You're just willing to spout whatever you can as long as it gets a Ryse out of people. ;)
firefly69  +   738d ago
Sorry that noise is bad lends trying to read.
Hyndman  +   738d ago
So this is the second issue I have seen and also the second time I have seen the owner of the console idiotically balancing the console on top of something/hanging over an edge.
swishersweets20031  +   738d ago
Man i feel bad for people who had issues on either system
ELCUCO  +   738d ago
Seems like the same thing that's happening to this guy
Gore-Content  +   738d ago
uh oh, UH OOOOH!
Mikeyy  +   738d ago
Brace for impact tonight into tomorrow. Ps4 got slammed for an almost non existent failiure rate, the same will happen to xbox. Blame social media.
gerol  +   738d ago
pop-voxuli  +   738d ago
Poor xbone, seems like ol M$ just can't catch a break!!
HugoDrax  +   738d ago
Shame on SONY, selling M$ faulty BLU RAY drives :-(


It's a serious question? I'm leaving to pick up both of my xbox's in literally 1hr from GameStop. I picked up my PS4 last week during GameStop's midnight release. Luckily, my PS4 works fine. I am hoping that both of my XB1's work fine as well. I will update this post within 3 hrs, to let you know the results.

Wish me luck :-|
#27.1 (Edited 738d ago ) | Agree(0) | Disagree(8) | Report | Reply
pop-voxuli  +   738d ago
Im not sure if I like or hate your comment!
KiLLeRCLaM  +   738d ago
just goes to show that they just put everything together without checking to see if it works before they ship it out to the consumer..
Droidanomix  +   738d ago
The console is more than likely just rejecting the disc because it's COD Ghosts.
FrigidDARKNESS  +   738d ago
Nive try that is a fake xbox one. This shows how classless some folks are.
#30 (Edited 738d ago ) | Agree(1) | Disagree(24) | Report | Reply
MasterCornholio  +   738d ago
Now your saying that Sony fanboys are fabricating fake consoles to make false reports on defective consoles?

Wow you need help.

Nexus 7 2013
TIER1xWOLFPACKx  +   737d ago so your saying everyone of these videos is fake then
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