As we hear Sony estimates hardware failures at 0.4 percent. Now Sony is offering expedited shipping for broken PlayStation 4 consoles units, including those with the blinking blue light and black screen.
Great news for any of the 0.4% of people that were unlucky enough to get a faulty unit.
you'd think it was 100% fail rate by the articles on n4g since the release great to see sony on the ball with this
Just wait till those people who never bought a PS4 complaint that their never received new unit is also defective
Not from ALL the articles. *coughs*
It's reasons like this why Sony rocks. Coming from a person who had to send in his 360 twice (once for a faulty disc drive, and once because my graphics card went bad) only to later have to replace it because it red ringed when out of warranty, it's nice to know that Sony isn't putting their fingers in their ears and their hands over their eyes with faulty units. And it's very nice to know they won't keep you waiting for over half a month!
I have a slightly defective ps4 and I can confirm that this is the case. They are sending me out a box to ship it back to them and said that they will overnight me an exchange unit once they receive my ps4. I am not really upset, after all this sort of thing is expected at the launch of a console. If anything, the Foxconn situation irks me a lot more. I understand why Sony, Microsoft, Nintendo, etc does business with them, but clearly the company is just shady as hell.
@ANGRYTYPINGGUY Exactly, I was worried that Sony would figure they were within the tolerance of failure and would take their sweet time getting a solution implemented, replacing the systems in a less-than-timely manner. This is great news to hear and really proves a point that Sony is trying ever so hard to prove they are working for the gamer this generation.
You mean they don't have to send the system in and wait for 3 months?
People this gen have a tendency to exaggerate.Even if it was 0.01% they would find some way to make it seem worse.I wonder if they will make as big a deal if the Xbox One fail rate is the same or higher? Because if it is you can guarantee that gamers won't let it slide after the big stink people made about then PS4's failure rate and what happened with the 360.
Found this comment from "PonySeeU" regarding the failure rate (that is now closer to 1%) here on engadget... http://www.engadget.com/201... "Failure rate: 24month Xbox 360 23.7% (Excluding RROD 11.7%) PS3 10% Wii 2.7% 24hours Xbox 360 1.19% (Without RROD 0.59%) PS3 0.57% Wii 0.31% Source: [SquareTrade]( https://www.squaretrade.com... 1% failure rate is a serious problem if it happens within 24 hours." Interesting...
WTB BROKEN OR USED PS4. Offering $50.
It's all about them future proof features. And yeah, felt to me like it was 0,4% of PS4s actually working.. Lots of garbage articles
Wait til Friday, this place is going to have RROD post so many times. lol
Really? I've taken the exact opposite impression. If there were thousands of broken units, N4G would be way more swamped.
Xbots be like http://img833.imageshack.us...
@NAG Please learn to read before commenting less than 1% could be .01% all the way to .99%...that's called a range. The Sony rep and even Engadget say "less than 1%" that means it's not 1%...it's still probably around .04% or .4% can't remember which one Sony that it was.
Anyone who buys any piece of electronics are entitled to 1-year warranty by law. That goes for Xbox One as well. So you don't have to worry.
@NAG: You didn't bother reading the replies to that comment did you?
@HiddenMission It’s best YOU learn to read! "With less than 1 percent of shipped systems affected by these problems (up from 0.4 percent in a previous claim)...” "Previous claim" was prelaunch… Many are having issues and they are real issues but it doesn't include those people buying PS4’s, turning right around and selling on eBay or wherever. It doesn't include those people giving as gifts that won't know the fate of their system until late December. If problems, these won't trickle in until the next month or so. Looking at the numbers I pasted from engadget is interesting none the less. We'll just have to sit tight and wait to see what happens first of the year. Let's hope it doesn't grow to RROD levels of failure.
NAG, those numbers are bullsh*t and the intent with which you are using them is to do nothing but sensationalize and overblow non-issues.
That's because these articles are posting the same stories, but because they are from different sites they get approved. Which is a WHYYYYY we already know this moment... smh N4G mods
Do you actually believe its .4%? Sony just gave a number and its probably not true because we dont know what the failure rate is because not everyone post about their bricked console, it can be higher or lower than .4%. Just because Sony said it doesn't mean its true.
Agree with that. But I don't think they have to lie. :)
Not to long ago sony said it was below 1% sooo Yeh goodjob trying to troll:D
It is true unless you or someone else can prove otherwise.We can only take their word for it.Besides it was okay when gamers believed that the Xbox 360 fail rate was low and no one seemed to mind that.What, is Microsoft's lies better then Sony's or something?
At 1% that would be 10,000 defective consoles at launch if they sold 1 million. The warranty last for 1 year. This gives roughly 360 more days to see how many more fail to determine failure rate. Sony will never gives this information out. The 1% Sony has given applies to consoles broken within the first couple days. That is not a good number this soon. At the end of one year it would be fantastic. At the beginning it's not typical. The industry norm is 4-7% within the warranty period.
nice going sony! ^-^
0.4% is not a big deal. Feel bad for those that got defects, but good to see Sony resolve it.
I've heard that the best immediate action is to take ones defective PS4 into the neareset Sony store, regardless of where you bought it.
Awesome! I've been checking everyday on my site and this whole Amazon thing is very odd. So many people have gotten their console from Amazon and have zero issues.
That's where I got mine. Runs perfectly. It's a great machine.
Got mine from Amazon as well. No issues to report. Loving the heck out of it!
thtas what I like, Sony sees a problem and bam!!! they handle it asap!
Well that's what they are supposed to do. You pay for a product, you should get it in working condition. Its called service. What were they gonna do? Say no?...lol
They could deny that there is a problem again and again and blame the consumer for their production faults, until a lawsuit finds itself close to their doorstep. But looks like they are better than that. I wonder which company would do that though...
remember the faulty 360 consoles and how Microsoft denied it for months till it was blatantly obvious and law suits started rolling?
Didn't PSN go offline for an entire month a couple of years ago?
Classy customer service and reaction from Sony. They have come a long way in recent years
Sony's customer service has always been good to me. When I got The PS1 way back when, I call about the price being reduce a month after I purchased mine, didn't really complain a whole lot, just asked if there was any way I could get a refund for the difference, they didn't give me a refund but sent me a lot swag for my dissappointment. They sent me a t-shit, Baseball cap, demo disks, and a free game. Don't think I could possibly do any better than that, when they really didn't have to do anything.
Im glad that Sony isnt ignoring the issue.
Glad to see. Hope those affected get the issue resolved soon, and I hope the X1 has a relatively smooth release too. See you on XBL and PSN
Yeah stop with the .4% Sony did release that figure, but it was prior to launch. The actual figure may be .6 or .4, but the point is we just don't know.
More reasons NOT to become a early adopter.
But if it wasn't for us early adopters, issues wouldn't be found or solved till much later. To me, it's worth the risk, and I guess I'm part of the 99% who have a good running PS4. I hope this Thursday at midnight, I get fortunate again with a smooth X1, but the odds are in my favor thus far.
Ehh we have a whole year of warrany so i'm willing to risk it.
Expedited replacements is a reason NOT to be an early adopter? That's news to me.
This is good news, but a couple of concerns. It's only been a few days, and Sony has said that the issues can't be pinned down to one specific cause, which I'm inclined to agree with. The things I've seen personally seem to be more software/firmware related. So, they either haven't pinned down a cause, and want the returned units for more testing, or perhaps they became aware of issues late in the distribution, and have known good units ready for replacement. Don't jump on me here, just trying to reason thru this, and decide if I should ask for a replacement.
A lot of people are complaining about different things. A good majority of the issues were due to PSN simply being overwhelmed by users, and that was fixed. Other units have slightly removed hard drives or just simply had faulty part(S) in them. If your console is literally broken (blue light) then yeah get a replacement, there is no harm in it at all. I did it once, had a new unit within a few days. They basically send out the replacement one as soon as you ship your broken one.
All I know is that mine is working nice and smooth. (: happy gaming everyone
Notice IGN spent a few days telling us every PS4 in the world was going to break and Sony was doomed for it. Yet where is the article about Sony's response? They even downplayed Sony when they said it was a small percent. And now their "new feature" to the website is brought to us by Xbox One..... lmao
A guy I know must have really bad luck. He has gotten 2 defective PS4s in a row from Amazon. Either this problem is because of the crappy way that Amazon had packaged the consoles, or the failure rate is higher than Sony let us know about.
Well seems most defective consoles are coming from Amazon.So that has to say something.
I love you Sony, here's to getting back on your feet across the board.
the life of an early adopter isn't easy...that why i bought a two year warranty for $60 through the store...if it breaks i go in a get a new one right off the shelf...no worries over here mine works great btw
Go in and get a new one right off the shelf? Where? I to bought the $60 warranty on PSN
Gamestop in store warranty....2 years, no questions asked
lol the rrod on the 360 was like 60% I swear. for a year and a half I made fun of my friends who got it and BAM!!! I got it. That being said that 1 % isn't a lot. people just like to over react. Very miniscule
And of course this story WILL NOT blow up. Also we will not have 100 articles written about this. And of course no website will over expose this.
Sometimes I find it hard to believe Sony is a business, due to how well they are treating customers. I know treating customers well, is one of the important things for businesses, so they come back etc, but Sony really are going above and beyond that. Well done Sony
I'm keeping my PS4 on constantly. It's been on 24 hours since Friday. I'm playing it constantly with no problems. I feel bad for the unlucky ones that are breaking. Good luck to all early adopters.
Just so you know its now 1%. Thats still a lot. My brother and my PS4's are fine but Im getting kind of nervous. At least Amazon has a good return policy. If anything does happen I have until January 31st to return it for a full refund.
Nice. This is how it should be. If I buy something brand new and its broken, I dont want it fixed. I want it replaced, because obviously someone went wrong with it when they were making it (unless it was in shipping) so whose to say theres not something else that hasnt surfaced yet. Good move Sony.
Nice work Sony glad to see your taking care of the people that wanted your system. Now they can enjoy your games just like I have been.. Sony Goodness
Yeah, I got mine yesterday and it had the flashing blue light of death thing. Called Sony and they were very nice about it. They are sending me a return box today and shipping a new PS4 once they receive the defective one. Guess I gotta wait just a little longer.
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