Sony updates PS4 failure rate numbers to less than 1%.

Engadget: Sony believes there "isn't a singular problem" at fault that would affect a large number of PS4 systems. The failure rate is also relatively small, according to a Sony representative. With less than 1 percent of shipped systems affected by these problems (up from 0.4 percent in a previous claim), the number of broken systems is reportedly within the "expected range" for a product launch.

[dedicatedtogamers]

...which is well within normal electronics failure range, ESPECIALLY for a newly-launched piece of hardware. Which is what most rational people were saying. My condolences for those whose systems broke, but that's the risk of being on the cutting edge.

Much ado about nothing.

[black0o]

0.4 < 1

correct me if I'm wrong

[Stick89]

You are correct but the 0.4 was on the pre-launch consoles specifically. Everyone was waiting for launch to see if the number spiked at all I believe.

[abzdine]

for info, 360 failure rate at launch was 16% and PS3 3%.
PS4 does amazing job but haters will always try to talk bad about it

[KUV1977]

Yeah, plus they were saying 'below 1%' which could still be 0.4%.

[CryofSilence]

Actually, their exact phrasing is less than 1%, so something like.... .4% = <1%. Blah, doesn't really work. Perhaps we could make a calculus limit equation. ;)

Their statement hasn't fundamentally changed, so it could be anywhere between .4 and less than 1, which is actually phenomenal in the electronics world.

[porkChop]

@abzdine

"for info, 360 failure rate at launch was 16% and PS3 3%"

That's not entirely accurate. The launch batch of 360's had a 68% failure rate, and the 360 maintained a 30%+ failure rate until the Slim model which reduced the failure rate to somewhere around 15%.

[frostypants]

@PorkChop, the ultimate failure rate of those launch 360s was 68%, but most of those weren't day one failures. I think that's where he got the 16%.

[shoddy]

Yet the US media freak out on 1%

[Volkama]

The launch 360s are infamous for their failure rate, but I wonder what the figure for that console was after only a few days?

Fingers crossed neither console has any catastrophic failure like the 360 did, and fingers even more crossed that the respective customer service departments look after people that do have a faulting unit well.

[nukeitall]

The numbers are already creeping up.

1% failure out of the box is pretty darn high out of the box. That is 1 out of a hundred consoles has problem when you open the box. DoA!

That number is only going to increase as time goes by.

[Gamingcapacity]

@Nuke. This is pretty normal for eletronics. We live in an era that anybody can be vocal about problems via the internet.

The same exact situation will happen with the X1 launch. Hundreds of people will report problems (because it's easy to be heard on the net) and will look bad but in reality it's normal and only affects a small percentage.

[Autodidactdystopia]

So am I the only one wondering, why they wouldn't just lie about that... ?

Unless they are required to report all their broken systems to some broken system control company, I don't see the validity at all of sony coming out and saying anything, they could just as easily came out and said 7% and no one would have any way of telling if that was the truth..

[KillrateOmega]

@nukeitall

Oh, give a rest. 1% is well within the normal failure range for an electronic device.

Just watch. The day that the Xbox One launches there will be overblown reports of failures, just like with the PS4.

[MysticStrummer]

"1% failure out of the box is pretty darn high out of the box."

No.

It isn't.

[BISHOP-BRASIL]

@nuke

It's less than 1% (i.e. not 1%) compromised of multiple issues, not just DOA consoles... If you gonna comment at least read the little introduction on N4G if you are so hell bent on not reading the article.

Also I would love to see the sources you are using to say 1% DOA is high or low... I don't see much of those anywhere else.

Oh, and on the numbers only going to get higher, what are you? Patcher on desguise? Captain Obvious? Of course they are going up, launch consoles had not faced barelly any stress yet and 1% is too freaking low failure rate for a electronic anyway.

@autodidact

Last I checked 0.4% was still fitting to "less than 1%" and Sony never said "hey it will never pass .4% fail rate" (I don't think they have time machines, you know)... Just that it was the observed/expected rate of faulty consoles expected out of assembly at the time the statement was made. So how they lied?

Now, if you want to go through the whole argument about how far can we trust companies' released numbers and info, that's on you... I'm sure it will spawn as soon as companies start to report sales regularly on next gen consoles anyway, so you might as well get a headstart on the crap throwing contest and complete ignore the fact that those companies have shareholders which could create a problem if lied to, not mention they could be held accountable for lies easy enough to fact check with a statistical reseach.

[JeffGUNZ]

@ Porkchop.

What a load of crap. The slim is not 15% failure rate...The slim and PS3 slim are comparable in failure rate. Do some research before posting. This took me 15 seconds to dispute your BS figures.

http://www.oxmonline.com/re...

http://www.gamesradar.com/x...

[PX54]

@JeffGUNZ

That's not what he's saying - he's averaging the failure rate of the entire 360 range from the initial failure rate through to and including the slim failure rate.

[LOL_WUT]

Funny how everyone was basing it off after some amazon reviews lol ;)

[LackTrue4K]

"You can't be on the cutting edge of technology, and not expect to get cut"

[MizTv]

Loved it
Bubble for you

[Bigpappy]

The problem here is, people are sticking there heads in the sand and yelling at others for not doing the same.
When all the reports were pouring in, some were pointing out that it is much bigger than Sony is letting on (.04% is what I was hearing). Now we move from 0.04 to 1% in a couple days. That is about 30 time what was first claimed. Lets see if this diminishes or increases by weeks end. I think it will go higher, since that's the way faults show up. They don't all fail at the same time.

[Pixel_Enemy]

It was 0.4 not 0.04 and .4 times 30 is 12% not 1%

[BarneyS]

You got your numbers wrong. It wasn't 0.04%, it was 0.4% (that's four for every thousand). Now they say less than 1% (same comparison: ten for every thousand or less), so no it's not 30 times higher.

[Kryptix]

Correction...you "hope" that it will get higher. Just let it go, man. Though Playstation is my current preference, I also hope the Xbox One doesn't fail for the people buying it. We have our differences and our opinions on both, but at the end of the day, we're still console gamers.

[MRMagoo123]

You would think this so called bigpappy that is meant to be a mature aged adult would act more like on instead of a whiny child wanting everyones toys to break so he can feel happier that he is getting the inferior product.

[MysticStrummer]

The problem is, some people are both exaggerating the problem and hoping for it to get worse.

Sad, but not unexpected from the XB crowd.

The number could reach 1% and then triple, and it would still mean that PS4 is a well made product.

[Bigpappy]

@MRMagoo: I don't what your toys to break. But when they do I will show them to you and let you know that its broken and needs to be fixed or replaced. Not hide it under the bed and tell you the dog ate it.

The point is not to rub peoples faces in this for fanboy laughs, but to see people try and blindly dismiss their fellow gamers getting broken consoles because they are so vested in a large corporation is rather sickening.

When peoples 360's red ring, I did not deny it and say it was some made up story because mine still worked. But that's what I keep getting here from your crowd. It is really sick on your side of the fence. But you can't see that .

Clean your house before telling me that my windows aren't shinny enough.

[Kryptix]

@Bigpappy

*sigh*

"I don't what your toys to break. But when they do I will show them to you and let you know that its broken and needs to be fixed or replaced. Not hide it under the bed and tell you the dog ate it."

Is Sony aware of the problem and sending replacement boxes? Yes.

http://gearnuke.com/heres-p...

From article in link:
"Sony support, after determining that the PlayStation 4 is needed to be sent back to Sony, promised customers that they will sending customers a ship box or a ‘return box’ or ‘replacement box’ so that the customers can ship their console free of charge to Sony for the replacement."

You must have selective reading or something.

[Mr_cheese]

@bigpappy

Your attitude is terrible, and reflects directly to last gen where some people went through 3 xboxs due to RROD, but still continued to buy the system. Is this what you mean by ignoring the fault?

Your windows maybe shiny but your eyes need a test...

[GrandTheftZamboni]

According to math Bigpappy learned at school, 720 > 1080.

[BallsEye]

I call the number BS, just check out playstation forums, amazon, gamestop and the fact that even plenty of reviewers were affected.

[Brix90]

And those forums and potential trolls account for how much of North America's buyers?

[Minato-Namikaze]

Do you know what 1% of 1 million is?

[Kryptix]

http://www.youtube.com/watc...

[mechlord]

Another one for you:

I have an account on Amazon, here, PSLS, gamefaqs, gamestop(obviously), facebook, twitter, Playstation forums, gaf and a gazzillion other sites.

If i had a troubled console, do you really think i would try to get help in just one of those places?

lesson to be learnt: those complaint were mostly made by the same people, so the actual number is fewer....and you have to count out the xbots that made up stories just to make the ps4 look bad. (yes, there are such people)

[JeffGUNZ]

I still think it's way to premature to spout out numbers. It just makes you look bad when you do that. After a year or so we should actually have accurate numbers.

[PoSTedUP]

thats actually really good, i was expecting more.

[Abriael]

Which is not really an update. Just a less precise estimate, probably because there are a lot more systems around and a precise statistic is harder to pinpoint. 0.4% = less than 1%

[black0o]

+1

[ar00043]

Keep it up Sony!

[frostypants]

It's all probably overblown. But I'm still gonna wait a few weeks for the dust to settle. Not that I have much of a choice anyway...

[Doghead]

Lets wait for the one to launch ...lol

[Volkama]

This mentality is all wrong. There is nothing to gain from watching either console fail.

Unless it belongs to one of the worst kinds of fanboys, in which case I suppose it could be quite amusing :)

[Brix90]

like @MorePowerofGreen...lol

[MysticStrummer]

@Brix - Green wouldn't admit it anyway.

[Hicken]

I don't think it's really anything to do with wanting the XB1 to fail.

Rather, I think it's "let's wait and see how all these Xbox fanboys react to their system sharing a similar or worse rate of failures."

Many will flat out deny that there's a problem at all(a la 7th generation Microsoft). And even if the percentage is EXACTLY the same, some will try to say the XB1 is better.

I don't particularly want to see anybody's system fail, but I AM eager to see what sort of comments these Xbox fanboys make, the excuses they come up with.

[LGM313]

1% x 36% lol

[a08andan]

Which would be 0.36% :P Sorry I don't understand ur post :S

[shoddy]

Last I remember is 33%

[Bill_Willson_CIA]

The math is weak in this one

[LGM313]

ps4 x X360

[cactusjack]

this is why you dont buy launch consoles.

[Stick89]

You do realize that even years after the initial launch there is still a chance for the console to have issues on delivery right?

[bonafide732]

just because you dont buy a launch console doesnt mean you're gonna be free of issues. come on now

[frostypants]

Oh c'mon people, he is right to an extent. Even if SKUs remain the same, manufacturing improvements always occur the longer a product is made, especially at the beginning. Your likelihood of a defect is lower if you wait out the launch of any CE device (and most other products, actually). It's gospel. Now, whether the statistics make waiting worthwhile to you or not is another issue. 1% isn't bad, relatively speaking.

[MrDead]

As it stands with the PS4 you have less then 1% chance of losing.

would't you buy a Lotto ticket if you had a 99%+ chance of winning?

[DEAD-DEVIL-DISCO]

summed it up for the morons. well said,,,bubble

[MatrixxGT]

Finally someone gets it. Sucks for the people who received doa units. Hopefully x1 will be less than 1% as well and we can all be grateful that rrod/ylod are history.

[PERK7NS]

Well said sir!

[Master-H]

Well said, plus even if you lose and take on e for the team you can send it back to sony to repair.

[JamieL]

No MrDead, it shouldn't be a gamble at all. No one deserves to go drop $400 on something they want so bad, and never be able to use it. I understand this stuff happens, and I’m not saying Sony is bad, or not handling it. There is no way anyone of you would be so cavalier about it if you got a broken one out of the box. I don't care about the %'s or numbers at all, but to think the folks who got a bad console should just be like "aw I understand, it's less than 1%.” Ya'll can say that so easy, but try to have some kind of understanding for them instead of ONLY defending Sony. My only point is I think it suck so many on here are so interested in it failing, or defending the % of failed consoles, and very few actually showing concern for the folks stuck with bad systems. It's sick how ya'll put so much of your own identity’s in Sony.

[KwietStorm]

If nobody bought launch consoles, then by the time anyone did buy them, they would be buying launch consoles. You do understand this don't you? I wish people would stop with this nonsense. Some people want the new hotness and some don't. It's that simple. The reality is ANYTHING coming off an assembly line has a chance to break, new or not. Mine works quite fine.

[MazzingerZ]

Actually, it's 2 different things, one is the quality of the console that cannot be told until a year or 2 into its life-cycle and another thing is manufacturing defects which is what we talk at launch, they are easier to measure in this case as a whole "huge batch" is shipped at once (PAL will join soon and we will talking about 2.5-3 M PS3 sold by the end of nov)

otherwise maufacturing defects occurs in all devices, haven't you or a neighbour ever returned a TV, radio, phone, refrigerator, stove, etc due to it stopped working shortly after starting to use it?

1%-3% is the expected manufacture defects occurrences, some Supply-Chain systems I've worked with add automatically (configurable) 1-3% of a product to every shippment to warehouses in order to save replenishment costs due to returns.

There's no guarantee purchasing it later, my X360 Premium which I purchased later and was a second batch died on me and after that 3 more X360.

My launch 60 GB PS3 died 4 years after, after that I purchased my current PS3

Then of course, it is up to the manufacturer to correct those defects if they are chronicle symptoms

[frostypants]

Yep...people don't realize that modern assembly lines and supply chains are in a constant state of audit and improvement.

[Omegasyde]

Not buying launch systems

=

Less support from third party developers. Why spend money on a system with little to no userbase?

"If you build it, then will come"

=

"If you buy it, they will come." More end users - more return on profit (attachment rate) = more games.

Protip: If everyone followed your advice, then there would never be any decent games or a point to launch the system in the first place. I understand that launch titles have kinks to work out - But you will be waiting years for a fix. If you are waiting on a price drop, then so be it as I can't argue that reason, however you may be waiting a while and missing exclusive games during that time.

If Sony keeps hitting their sales goals, then don't expect a price drop for a loooonnng time.

[raWfodog]

Well, somebody has to buy them or they won't sell :(

[Visiblemarc]

Less than 1% is amazing. I hope Xb1 adopters get the same low failure rates, so almost
everyone gets a disappointment-free November.

[WeAreLegion]

Exactly. Hoping for great consoles across the board!

[DEAD-DEVIL-DISCO]

i dont think ms would not learn from their last billion dollar fuck up. i expect the x1 to be fine