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Sony troubleshoots PS4 blue light of death problems

Sony has posted a troubleshooting guide for PlayStation 4 owners experiencing problems with "blinking blue lights," which signifies TV connectivity or hardware problems.

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community.us.playstation.com
Mikelarry898d ago

they are really on this issue trying to resolve it as quickly as possible which i really appreciate.

Enemy898d ago

A disagree? Lmao, looks like a certain camp doesn't appreciate Sony shooting down their attempts at spreading overblown BS.

Mikelarry898d ago (Edited 898d ago )

lol disagree fairies don't bother me anymore. imagine how different this site would be if before you disagree you were forced to enter a comment as to why you disagree hey * mods if you do implement this feature i want my cut :)*

ChrisW898d ago

Better yet, if you could see the names of those who disagreed... Then having the immediate option to "ignore" and take bubbles to those who are disagreeing for fanboy reasons.

But then again, N4G would become a wasteland of ignored people and no one would comment anymore.

KillrateOmega898d ago

@Mikelarry

I am SO down for making them have to write out a comment for why they disagree.

No more phantom disagrees. Stopping acting like a coward and articulate your reasoning.

RiPPn898d ago

You also shouldn't be hit with a negative bubble if your comment has more agrees than disagrees. It's BS if you have 20+ agrees but because one camp doesn't like what you said they can take a bubble away.

AceBlazer13898d ago

@RiPPn that would've saved me my bubbles.

Saigon898d ago

Did anyone look at the comments in that thread? Did anyone notice that most of the accounts were recently created? I am just wondering if it was noticed. I thought it was a little weird myself, but maybe I am trying too hard to defend the issue. But honestly, this situation is a little too overblown.

From my perspective if I had an issue with my PS4, I wouldn't go to Sony's forum and rage. I would on the internet searching for a solution. Google would be bitching at me for the amount of different searches I would do. If I can't fix it, my last option is, guess what Sony, but the difference is that I would call them. Now, not like others I choose to get a store warranty so either way, Sony wouldn't be involved from my viewpoint. This damn internet is ridiculous. I wonder what the Xbone launch is going to do. Sad.

Enemy898d ago

Well Saigon, if the Xbox kids wanna bomb PS4 pages with fake reviews, PS4 fans will do it right back and a thousand times worse next week. Let the games begin.

Obscure_Observer898d ago

@Enemy

If you see things that way, i´m sorry, YOU are cause. Not the solution of ANY problem.

I´m on the "other camp" so to speak, but i never/ever hit that "disagree" Button. Mods here can confirm it.

I rather state my point with opinions. Most people in this thread are cowards and hypocrites. Now people want the "desagree" button to go away, but as soon the first positive review of a X1´s game come out, the "disagree" button will become the favorite tool for many around here.

Want things to change? Start with your own behaviour.

To me it is more like you´re more anxious about the X1´s Launch than i do.

I know there´s many of you out here dying from inside to see X1 to fail at launch and beyond.

Why? To validade CBOAT and his minions´s rumours.

Wanna make a deal? Let´s disagree on comments. Ok? No? Yeah, don´t bother i just know your answer.

LonChaneyTV898d ago

Enemy- "Well Saigon, if the Xbox kids wanna bomb PS4 pages with fake reviews, PS4 fans will do it right back and a thousand times worse next week. Let the games begin."

...Because by then they'll be already done with the few games they have to play.

Kryptix898d ago (Edited 898d ago )

When someone disagrees something that has great logic and very common sense, those people are brainwashed to believe that their opinion is flawless with no holes in their understanding. In their mind they only spoke it because they're afraid to be wrong, that they have to live with that mistake, to me, that's being weak minded not to accept that you're wrong for once.

Right here, you have Sony trying to find a way to remedy the problems so they persist in less frequency. Also trying to find ways to make up for the people with the hardware problems currently the fastest they can. How is that wrong? I'm going to get a disagree by an ignorant fanboy holding their tongue, but the world isn't complete without the blind included, too.

Gekko36897d ago

Agreed that it doesn't constitute a huge drama but to point out the obvious is fair game.

Props to Sony for getting their shit together quickly on this.

Lets hope MS's launch goes as well

BallsEye897d ago (Edited 897d ago )

Certain people like to have an item working out of the box if they paid for it 400 bucks...maybe that's why disagree? If I'd buy PS4 or XBOX ONe that would be broken right away I'd rage. I work hard for my money. They did not test the consoles well, they rushed it to get a cash injection, they don't deserve any mercy and MS won't deserve any too if they will fail.

XboxFun897d ago

"if the Xbox kids wanna bomb PS4 pages with fake reviews, PS4 fans will do it right back and a thousand times worse next week."

Wow, really? This is someone's mentality on this site?

UltimateMaster897d ago (Edited 897d ago )

@XboxFun

Not just this one, but Amazon too.
Out of all the bad reviews, 135 of them were not legit amazon purchases. 70% only made 1 review in their entire amazon shopping career. 20% of them double posted their review on Multiple Versions of the PS4 console. It's not by making multiple reviews that your PS4 is going to be "fixed".

I've actually seen very few of them that are very plausible. Those ones actually called tech support for help.
Because, I don't know anything about you guys, but the first thing I would do if I had a problem with a system, would be to call customer service for troubleshooting OR a replacement if that's the case.
Not go make a review online on Amazon Especially since you've never made any review before or very few of them.

UltimateMaster897d ago (Edited 897d ago )

Oh yeah, NOW that I've said customer service they started to updating their reviews.

Geez, there is no such thing as a Blue Light of Death, it's just not connecting to your HD TV.
If it were DOA, there wouldn't be any light at all.

+ Show (12) more repliesLast reply 897d ago
Gamer1982898d ago

Only 23 pages on the forum with 10 responses per page a lot are multiple posts by people but if limited to 1 per person that's a max of 230 people with the problem with 1 million sold.. PERSPECTIVE.. If this was anything like RROD there would be hundreds of pages. I remember the xbox forums there was threads and thread of people having issues and trying fixes like the towel trick for RROD. That thread got to 224 posts (in 2 days). That's minor for a product that's sold over 1 million.

WiiUsauce898d ago

Hahaahhahahahahhahhahahhahahah hahahahhahahahahahahahhaahahhah ahh Sony: Fail Console Awaits

smashman98897d ago

Lmao says the guy who named himself after the Wii u and chose a sonic avatar

ssar91tawi897d ago

Coming from a guy who does not remember what boxed games look like because the Wii U has not had a game released on it since the ps4 was just an idea!

UltimateMaster897d ago (Edited 897d ago )

Sega does what Nintendon't.
The 3DS doesn't even have any chat functionality anymore.
PS does what Nint3nDoeSn't.
XD jk. Don't take it seriously.
I love all console.
But they really need to re-implement it ASAP!

ShinnokDrako897d ago (Edited 897d ago )

It's indecent how many disagrees you got Mikelarry. Could be that the Xbots Factory is in overproduction in these days?
Even stating that a company is trying to figure out how to solve the problem is something bad and to disagree about. Well, it means that if they have a problem with the Xbone they're happy if M$ doesn't do anything. Weird things...

frostypants897d ago (Edited 897d ago )

From the site: "Some users have indicated that updating the firmware on their televisions has resolved some cases of no audio/video being displayed."

Er...I hope people realize that it's likely hard-reset of the TV that is actually fixing the issue...which could also be achieved by unplugging it. There's no reason why TV firmware would interfere with the connection to a console. In all probability it's an HDMI handshake issue...if you unplug an HDMI cable from one device and into another without first powering off (and often you must unplug), all devices in question, it can screw up the handshake process. I've run into this problem with every HDMI device I own...my PS3, my 360, my cable box (ESPECIALLY my cable box), etc.

ModernBioshock897d ago

Ha so you got a broken console? Congrats

+ Show (3) more repliesLast reply 897d ago
maddskull898d ago

i like how sony is trying to fix all of these problems as soon as possible whenever they have a problem they fix it good work sony

Gozer898d ago

I went through 4 ps2's and sony never acknowledged that there were problems with the system. Never received a replacement and had to buy all four, or send sony $120 to fix my system. The real test will be if they acknowledge the issues with the ps4 and try to make it right with their fanbase, like MS did with the 360. They have gotten away with shoddy systems for 2 generations in a row. I have no confidence that they will take the blame this gen.

HammadTheBeast898d ago

MS didn't acknowledge the RROD issue until 2 years after its release. They'd already lost $2 bill by then, and it was confirmed to be a 50% failure rate, so they were forced to do something.

moparful99898d ago

"Like MS did with the 360"

You're kidding me right? They denied the issue even blamed their users for inadequate airflow for at least a year.. They still haven't, to this very day released official figures of how many 360's were returned.. Thats not "making it right with your fanbase". It's been 3 days since launch and Sony is already working on this and communicating with consumers... Try again bud

Trekster_Gamer898d ago

Mopar your incorrect.

MS$ spent billions to correct the issue. It was easy to talk to them, email them and support in getting a replacement was a breeze. Hopefully Sony will fix the issues soon!

RiPPn897d ago

@Trekster_Gamer: educate yourself, Microsoft tried to say the failures were normal and people who were outside the warranty were told to buy a replacement or pack sand. It wasn't until July 2007 that Microsoft acknowledged there was a problem. Meaning if you had a launch console and your console died between november 06 - july 07 you were screwed.

http://en.wikipedia.org/wik...

Sh0ckWav3897d ago

@rippn
ms send check to people who payed for the repair..my hddvd fail and I had to pay cash, but then ms payed me back..its not an excuse..

BlackTar187897d ago

I had 3 ps2's i sent to sony all at the same time for free repairs. All had differnt issues.
Me and my brother both had launch 360's die they both never were fixed pre warranty so we both bought new ones.

i had a disc read error on the second on and my brother got RROD on second one and they were both fixed for free.

It goes both ways.

JamieL897d ago

@ b-tar
You are the first person I have EVER heard say that Sony fixed their PS2, everyone else in person or reading comments online has always said Sony did nothing but offer to fix it for the $120. I find your comment extremely hard to believe, also because I also never heard of MS not fixing a 360.
Rippin said if your 360 broke "between November 06 - July 07 you were screwed" Well that was 8 months, and if you paid to get it fixed you got a refund, if you have the broken 360's you could have sent them in once they extended the warranty.
So you were the “only one” Sony ever fixed a broken PS2 for, and too ignorant to get your 360's fixed and blame that on MS clearly. What exactly was your point?

BlackTar187897d ago (Edited 897d ago )

LOL Jamiel you're questiong my ps2's? lol okay sir.

I don't care enough to explain but just now i gave the fixed ones to my mom for DVD's and one to a Mong family in Fresno my mom was mentoring.

360's were not replaced right away they were not fixed until they brought out the warranty and by that point who knows where my 360 went or my brothers much less all the components.

I can care less you believe me tbh but my story is truth full. I have a PS3 i just sold that would only play games for 20mins then freeze
20 mins exactly. WHich was more then enough time to prove it worked to gamestop

if you want to use the word ignorant don't be so loose with its meaning.

Returning a 360 6months after it had been broken and repaired isn't the same thing as returning stacked ps2's years later.

Jamie if you are so butthurt about what i said go cry in a corner somewhere

+ Show (5) more repliesLast reply 897d ago
WiiUsauce898d ago

Yeah like that psn problem that took them THREE MONTHS TO FIX.

kenshiro100897d ago

You're trying way too hard.

GundalfDeGrej897d ago

I appreciate how easy it was to get my 360 replaced when it died. Sent it in and got it back three days later with a 3 months xbox live gold card. It's hard to say how big of an issue this "blue light of death" is but let's hope it will be taken care of appropriately. I have faith in sony.

Enemy898d ago

I don't know anyone who is.

Stsonic898d ago

Microsoft PR has problems with PS4's

Deividas898d ago

Likewise. Have been running it for like 5 hours at a time some times and it works like a champ. Not loud at all, and stays relatively cool actually in the back. I love it

JetsFool3500898d ago

Had mines on for 12 hours straight yesterday & today

GrandpaSnake898d ago

i went to my friends house and busted a straight 7 on launch day, still going on strong.

lennonisgod898d ago

I haven't turned mine off since Friday. If there actually was some sort of problem with it, which I don't think there is, I want to catch it early and get it taken care of. I can't believe how quiet this thing still is after being on for 2 days.

moparful99898d ago

I've logged at least 30 hrs on mine over the last 3 (technically 4) days without so much as a hiccup.. Killzone mp runs fantastic, Assassins creed IV is a blast, Resogun is A-freaking-dictive, remote play flawless, and the system is whisper quiet.. Sony knocked it out of the park without question...

+ Show (1) more replyLast reply 898d ago
Tru_Blu897d ago (Edited 897d ago )

I ordered 2 PS4's one for upstairs and one downstairs. One of them won't output video. Thankfully the other one is working no problems at all.

PSN-JeRzYzFyNeSt897d ago

look into the HDMi port, you might have some bend wires, straighten it out

Tru_Blu897d ago

Already did that they all look fine to me.

Tru_Blu897d ago

If anyone cares just got off the phone with sony. They are sending me a box and when they receive the PS4 they are going to overnight a brand new one back to me. Not ideal but at least it won't take to long.

frostypants897d ago (Edited 897d ago )

I want to see an informal poll with two questions:
1) Are you having issues with your PS4?
2) Did you buy it at Amazon?

I would wager that the vast majority of problem consoles came from Amazon, due to some supply-chain freakishness that led to the entirety of a bad batch to end up in their warehouses.

BlackTar187897d ago

I have 0 problems i have 9 friends all have 0 problems. Lets hope it stays that way :)

+ Show (2) more repliesLast reply 897d ago
MeteorPanda898d ago

l'm still stoked for Australia's release! Glad to know they're looking into it a few days after launch. honestly the amount of fear mongers on websites trying to discourage buyers for either console is sad.

sprinterboy898d ago

My ps3 got the handshake hdmi issue so I am guessing my ps4 come 29th will do the same :( ?

MeteorPanda898d ago

hey check out the threads regarding that hdmi cable issue. Have you checked for the upturned piece of metal?

sprinterboy896d ago (Edited 896d ago )

Yep checked, all is good. I have a old hdtv with only one hdmi slot and my sky tv works great. Don't want to buy a new tv yet either as 4k is becoming cheaper and hoping to buy one January sales 2015, so hoping all is well come ps4 UK launch when I get my baby home. Just got a bad feeling though. Hope the gaming gods are looking down when I plug her in.

Edit: got the problem when I had a power cut on my ps3, Sony sent me a new one and same thing, no input signal displayed on tv, maybe the New hdmi 1.4 will solve it or may have to wait for the hdcp update Sony are taking out for broadcasting.