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Submitted by ChaosKnight 749d ago | opinion piece

Microsoft Shouldn't Punish Early Xbox One Customers For Leaks

Hardcore Gamer: It's not the customer's job to police a retailer's distribution methods, or give the smallest care in the world as to when a company wants their product put on sale. Holding a customer accountable for a simple shipping error is the utter opposite of customer service. (Xbox One)

heliumhead2030  +   749d ago
More clickbait XBOX flame. They can do what they want. He was punished for revealing everything about the UI and system not for targets shipping error
Silver360  +   749d ago
He is entitled to console because he paid for it. He is not entitled to online experience until MS is ready to release it. And he would have had both, but he started showing off download times and UI. They are working on these things until the last minute and can't afford anything damaging to be revealed in an unfinished product.
abzdine  +   749d ago
they should start punishing themselves for the incompetence and the BS they have been spilling since May 16th.
jmc8888  +   749d ago
Entitled? You are using the word wrong.

Are you so sure they wouldn't of banned him if he wasn't informing people about his experience?

He actually has done the best PR job for the Xbox One to date, that is until they banned him.

Everyone would have known he was using a pre-release version of the firmware/OS, and thus anything gleaned would have a big *maybe* attached to it. In fact any article that didn't say this would have been unprofessional.

He wasn't damaging anything, he was successfully promoting it. The guy was giddy.

The product will never be finished until they stop supporting it. 360 will still get dashboard updates, thus no 360 is 'finished' and on Nov 22nd, the Xbox One won't be finished. It'll just be officially released.

Again, the only thing damaging was what Microsoft CHOSE to do. They took a situation that was positive and anything negative in it had a big maybe attached, but what Microsoft did was absolutely negative and has no maybe attached.

Luckily for Microsoft they contained the damage so it was only minimal by having Major Nelson say his banning would be overturned at launch.

But it still is a net negative for Microsoft, and only because of Microsoft. But it could have been much worse.

Besides most people forget that the service ALLOWED him to log in, download the update, and start messing around with the online things.

If he wasn't allowed to do these actions, then Microsoft shouldn't of allowed him to log in with his details which obviously weren't some microsoft test login. This right here was another oversight by Microsoft in a long list of idiotic oversights.

They shouldn't ban someone who was using the service they provided, because Microsoft and Target screwed up.

He signed a ToS which cedes your rights to Microsoft. Sony and many products have a ToS. But....what do they do with that power?

Not all corporations use the power you give them in such a way. Sometimes it ebbs and flows. Right now Microsoft wants to use that authority you give them against you.

Sony is currently run by people, that for the moment, won't.
#1.1.2 (Edited 749d ago ) | Agree(3) | Disagree(1) | Report
Death  +   749d ago

Don Mattrick was credited for the circus show that put Microsoft in the position they are in. He is no longer part of the company. As for the rest of the incompetence and BS they have endured, much is in part to people like you who still cry the sky is falling every chance they get.
Ezz2013  +   749d ago
"" He was punished for revealing everything about the UI and system not for targets shipping error ""

and yet Sony isn't going to punish any one for doing the same thing
if he bought the console and didn't sign any agreement with microsoft
then he can do what ever he want with his console

Microsoft don't have the right to ban him
#1.2 (Edited 749d ago ) | Agree(19) | Disagree(4) | Report | Reply
Nitrowolf2  +   749d ago
Edited: Your comment changed a Bit XD

Well TBF, we usually only see banning from MS when it comes to leaks. Whenever GTA V or a COD game leaks or is released early we always get reports of MS banning a console becasue of the leaks. SOny has yet to do that, and has even come out multiple3 times stating that they won't ban for early leaks. Just saying, history shows that Sony won't

I don't think he should have been banned, even for the leaks. SDure he didn't sign a NDA, but a ToS was signed. IDK whats in it, but usually shit like what MS did is
#1.2.1 (Edited 749d ago ) | Agree(5) | Disagree(1) | Report
Sitdown  +   749d ago
How do you know Sony won't? Because somebody in the organization said so....hypothetically?
Ezz2013  +   749d ago
well, for start
like nitrowolf2 point out
sony never done that before
why would they do that now ?!

and lol did you just said Shuhei Yoshida is just "somebody in the organization" ?!
for real ? 0_0

Shuhei Yoshida is the President of Sony's Worldwide Studios for Sony Computer Entertainment Inc
he said "No for early ban" then it's a "No for early ban"
no if or but about it
#1.2.3 (Edited 749d ago ) | Agree(6) | Disagree(2) | Report
XB1_PS4  +   749d ago
@Ezz2013 I don't get it, he did say "no for ban" for logging in. Where are you getting the part about leaking info?
mhunterjr  +   749d ago
They didn't punish him. The online service is in private beta until nov 22. He's not part of the beta, so he can't participate until it's open to everyone...

Your acting like they banned his account. They just temporarily blocked his xbox.
Sitdown  +   749d ago

It's typical for people like Ezz2013 to make up stuff in order to strengthen their argument and prove their point. For instance, the question that was asked was, "If for some reason the console received before 29 in Europe and connect to the internet, Sony bans us?" And all Yoshida said was, "No" Nothing more and nothing less. And from our understanding, the xbox one console was not banned for connecting to the internet, it got banned for all the information that was released.

Second, notice how he tried to act like I said Shuhei Yoshida was "just" somebody in the organization. Even when he quoted me he could not throw in the "just", because it was not my words, but his own. And even with him explaining the position, it still does not make my statement invalid, because he is "somebody in the organization". The crazy part is that he thinks that just because Yoshida says something, that it will automatically hold up...pretty sure like most organization their are board members, etc and stockholders who can vote to go in a different direction if the President's decision might be to the detriment of the company.

Ohh, and No Ezz2013 I did not say Yoshida was just somebody in the did, and not at my request.
#1.2.6 (Edited 749d ago ) | Agree(1) | Disagree(2) | Report
Death  +   749d ago
To be honest, I don't think Sony is smart enough to detect if someone was on the network that wasn't allowed. It took them a week to figure out their network was compromised and our data stolen.

At the same time it is easy to say they wouldn't do anything when no one has done it.
Ezz2013  +   749d ago
"""notice how he tried to act like I said Shuhei Yoshida was "just" somebody in the organization""

lol WTF ?!
that's your comment:

"""Because somebody in the organization said so""

stop your BS already
it's ppl like you who let microsoft get away with any thing
no one did comment on that other than Shu
so any one read your comment will know you are talking about him
and the way you made your comment seem like he's no body to you

all your lame rant and insults
and you didn't prove a single thing i said wrong
and answer this
did that dude sign any agreement with Microsoft ?!
do you have a prove ?!

if you don't and if he didn't
then like i said microsoft have no right to ban him even if it temporarily

also like i said and others said
sony never done that and will never do that after the bad PR Microsoft got from that
Shu said "no" then it's no
you need to sitdown and stop with your spin already
#1.2.8 (Edited 749d ago ) | Agree(1) | Disagree(2) | Report
Death  +   749d ago
You need to have a signed NDA to be on the network pre-launch. If you do not have one on file, you are not permitted on the network and will be booted off.

You feel that since he does not have an NDA he should have full access and be free to do as he wants.

Microsoft is getting away with enforcing their rules of conduct and access to their network. I feel a little more at ease knowing they are competent enough to do this. I have absolutely no faith that anything on PSN is secure. Maybe we should ask Yoshida if anything would be done if they found someone on PSN that did not have legitimate access. I would hope they could monitor their network and prevent those that aren't supposed to be there from being there. I would feel better if he would have confirmed they have some kind of control of what goes on over PSN.

Microsoft has every right to ban someone without permission to be on their network. That is actually comforting for those of us that use it.
Deltaohio  +   748d ago
@Death totally agree. Someone needs to ask Yoshida that question lol get all fanboys from flaming.
He owns the xbox but he doesn't own the XBL services. He pays for access. Which requires a ToS.
LoTuZ  +   749d ago
Oh. Did he sign a nondisclosure agreement?
Zuperman  +   749d ago
Microsoft punish you for purchasing there product 2 weeks early?

wow... That's idiotic, punish your loyal customers.
4logpc  +   749d ago
No but he agreed to a T&S
KonsoruMasuta  +   749d ago
I don't why you people keep saying saying this. He didn't have to sign a NDA. You agree to the their terms when you buy their product. It's called the TOS, read it sometime.

And I agree that Microsoft shouldn't have banned him. I'm sure a cease and desist letter would have worked fine.

But they did infact have the right to ban him.
#1.3.3 (Edited 749d ago ) | Agree(5) | Disagree(1) | Report
srd4484  +   749d ago
A Microsoft spokesperson tells Engadget that the Xbox One consoles some consumers received by accident well ahead of launch on November 22nd cannot access Xbox Live until closer to launch. The statement says: "Due to a retail partner's system issue, a very small number of Xbox One consoles were shipped to consumers before the November 22 street date. We're pleased to see the initial response to Xbox One has been so positive, but given we are still putting the finishing touches on our games, UI and online services, as well as confidential partner and media agreements, these consoles units will be restricted from connecting to Xbox Live until closer to our launch date."
christocolus  +   749d ago

thanks for that comment..
KNWS  +   749d ago
In fairness lot more people feel confident now in their pre-order after this leak. And, i think more people will be pre-ordering now.

They should unban him, its unacceptable to not.
heliumhead2030  +   749d ago
Nobody ever was unsure of their pre orders. You wouldn't pre order to begin with. Reality is not the Sony slight that persist on this hub.

I'm bubblesss but

@aibreeze nothing has even gone down. Xbox one has been and will continue to roll on just fine. Despite what a anon Dev says or a rumored NDA ON THIS WEBSITE.

Everybody will make a 5 word statement and spin it any kind if way despite the uber non descriptive, backtracking and non factual claims of achievement ANS confidence in SONY ENTERTAINMENT COMPANY is naive. LOOOL

#2.1 (Edited 749d ago ) | Agree(4) | Disagree(11) | Report | Reply
ShinMaster  +   749d ago
""the Sony slight that persist on this hub""
Ahh there it is. Blaming Sony and/or its fanbase for anything remotely negative about Microsoft on the news.
#2.1.1 (Edited 749d ago ) | Agree(5) | Disagree(4) | Report
aiBreeze  +   749d ago
I think fair portion of people who have pre ordered an Xbox One have to be unsure to an extent. After everything that has gone down, to be completely sure and confident would be fairly naive.
#2.1.2 (Edited 749d ago ) | Agree(2) | Disagree(2) | Report
admiralvic  +   749d ago
"Nobody ever was unsure of their pre orders. You wouldn't pre order to begin with. Reality is not the Sony slight that persist on this hub. "

A lot of people preordered because it's fairly risk free and it would prevent them from missing out. Go read forums and you'll see many people (Sony and M$ side) asking if they should cancel it or not. Like / believe it or not, a lot of people know they can get a great / good enough experience on many of the hard hitters (CoD, BF4, Watch Dogs, etc) and don't feel the pressure to upgrade.
JessiePinkmanYo  +   749d ago
KNWS-Where can you preorder EITHER console right now? You speak as if you can waltz into GameStop and do so. Just saying, since you brought up preorders. They're selling for about $700+ on eBay right now, and that number is sure to climb as the latecomers realize you can't get any otherwise and the holidays approach.
SpinalRemains138  +   749d ago
Well its ridiculous.

The dude buys a videogame and then he is delivered the videogame. He plays the videogame and shows off his videogame. What's the problem?

MS sucks so hard.
Gigaguy777  +   749d ago
Never heard of embargoes or NDAs clearly.
heliumhead2030  +   749d ago
Thank you. I know for one that if I got my Xbox early the most you would see from me is a screenshot of the hardware on my Google plus page at most!
KUV1977  +   749d ago
Yeah, I totally hate it that I have to sign an NDA for every game and piece of hardware I buy. That dude is a consumer, not a reviewer or retailer. MS should have taken action against target but the guy never agreed to any NDA. He bought something and used it anyone would. Not his fault at all. Also his informations helped MS. He did better publicity work than they ever have. But they kinda fixed it and gave it the neccessary negative MS-spin.
#3.1.2 (Edited 749d ago ) | Agree(5) | Disagree(3) | Report
CrossingEden  +   749d ago
Um, you do realize that it is listed in the terms of service that we are not allowed to leak info like say all of the gamer pics before a console is released.
aiBreeze  +   749d ago
Was there even a terms of service back then for him to agree to though? He was stupid but Microsoft sure came down on him unnecessarily hard.
admiralvic  +   749d ago
@ aiBreeze

Most people "sign" or "agree" to the TOS at the time of purchase. You only need to agree to future ones, because it's different than the version you've agreed to.
srd4484  +   749d ago
Chill out. His console was Banned from going ONLINE. They released a statement saying XBL is still being ironed out. He can still play on it. Just no online access right now.
KingDadXVI  +   749d ago
While I agree that may have been a bad PR choice it is their network. Major Nelson has also confirmed that this person will not be banned permanently. I would expect that on launch day he will be back online.

I think that what he was doing for the launch was positive but at the same time you have to remember that Sony and MS have Billions invested in these consoles and they really don't want to loose control of information about their system. Sony would have done the same thing.

Ultimately these are publicly traded companies who have to provide projections to their share holders as to how they will perform financially. Anything that seems like it may have the potential to create uncertainty about that performance, like not being able to control what this person posts about their console certainly falls into that category.

It was not necessarily what this guy was posting but a lack of knowledge or control over what may be posted.

Just imagine if either console ended up with a customer that received a console and then a smudge got on a game disk without them noticing and then they put the game in and it does not work.

I know a few people who would go right off the handle and make some nasty negative posts on the internet which could have a huge impact on the bottom line of that company.

It may seem shitty but in the end it is a wise thing to do when you have Billions riding on the line.
u got owned  +   749d ago
Get out of here! you are making too much sense.
KingDadXVI  +   749d ago
LOL. That is better than the usual responses that I get to trying to take a logical and overall view to some of the articles that are posted here. Thanks.
neocores  +   749d ago
Sony confirms any early consoles wont be banned
from the beach  +   749d ago
It's pretty obvious that Microsoft would object to someone splashing a whole bunch of previously unknown Xbox One information over the internet.

While the details were interesting I don't know if I'd have done the same thing in his position - particularly now that launch is so close anyway.
Hicken  +   749d ago
Microsoft shouldn't do a lot of things. Never seems to stop them, though.
showstopper2123  +   749d ago
Major Nelson from xbox already got in contact with him on Twitter he's not being punished it will be unband at lunch
G-Skill  +   749d ago
Well you said it : " microsoft "
ELCUCO  +   749d ago
Hopefully they give him a free game. But knowing MS, they'll just give him 6months of XBL.
giovonni  +   749d ago
Elcuco, in all do respect, why should he be rewarded. He leaked out private information wether positive or negative is irrelevant. This guy should have kept his mouth shut and enjoyed the early gaming. Do you honestly think he should be rewarded for this?
admiralvic  +   749d ago
Why is he entitled to anything?

He got lucky and the console came early, but most people in similar circumstances would have leaked some things / revealed some information. It happens all the time and in no way makes this person nobel or unique.

As far as banning him goes, well he agreed to the TOS and they confirmed he wouldn't be permanently banned. However, they're still working on things and any information could result in console getting negative press. He was a liability and not one they planned for or should be held accountable for (the person who gave him the box should be).

Either or, I wish companies would give me free stuff for leaking information and possibly affecting sales.
GmIsOnPt360  +   749d ago
It makes perfect sense that they are banning consoles that were put out early they're not being permanently banned but they're being banned until release date.This is a mistake made by target not by Xbox. It does not make sense to allow consolesto go live when software might not be updated fully on the server-side are there still may be things that are supposed to get fixed to be included in the past for day one. And then you think about it if they allow these consoles to go live and not ban them and there's any sort of to get a feedback people like oh I told you the Xbox sucks it's not time to be released so people should wait.
#10 (Edited 749d ago ) | Agree(1) | Disagree(3) | Report | Reply
neocores  +   749d ago
Im glad they banned alot of people should not be mad. He chose to leak beta info that was not fully ready and mircosoft has the right to do whatever they please on a product with a street date that has yet to be lifyed.
mhunterjr  +   749d ago
Smh I can't believe this story is still being blown out of proportion. His gamertag wasn't banned. His particular xbox one is blocked from xbox live until the xbox one is released. It's perfectly fair. MS doesn't have to allow some random guy access to the private beta, just because target screwed up...
#12 (Edited 749d ago ) | Agree(0) | Disagree(0) | Report | Reply
srd4484  +   749d ago
OMG WTH...His console still works. His GT still works...His account still works...His XBL access on XB1 has been banned. Statement was even released..

A Microsoft spokesperson tells Engadget that the Xbox One consoles some consumers received by accident well ahead of launch on November 22nd cannot access Xbox Live until closer to launch. The statement says: "Due to a retail partner's system issue, a very small number of Xbox One consoles were shipped to consumers before the November 22 street date. We're pleased to see the initial response to Xbox One has been so positive, but given we are still putting the finishing touches on our games, UI and online services, as well as confidential partner and media agreements, these consoles units will be restricted from connecting to Xbox Live until closer to our launch date."

Major Nelson: "As I noted, things are not ready. Also, he was not banned (his gamertag and Xbox 360 are not impacted) his console was just blocked from signing in. When things are ready, he'll get on early - that is what I am working on."
#13 (Edited 749d ago ) | Agree(1) | Disagree(0) | Report | Reply
00  +   749d ago
Why even do it
the guy did a better job of marketing the xbox one in a few hours then MS could do in months.
admiralvic  +   749d ago
Because he is a liability. Marketing might be doing a "bad job", but marketing knows what information is out there, what the future is and a bunch of other things. This is just some dude who knows nothing, doesn't know anyone at Xbox and could literally post anything they want without M$ having control over it.
iNFAMOUZ1   749d ago | Off topic | show
chaosdemon09  +   749d ago
Especially since target actually admitted to messing up and shipping some early.
CocoWolfie  +   749d ago
when you pay $450 for something they better damn well not ban you. like is it his fault for getting it early? no, plus anyone in there right mind would wanna boast and show off things yet to be shown :p
Software_Lover  +   749d ago
They banned his console from accessing xbox live. The new service that isn't even scheduled to be active until Nov. 22.

After that, he can do as he pleases. He can even play offline right now.
iNFAMOUZ1   749d ago | Off topic | show
Software_Lover  +   749d ago
So let me get this straight...........

Microsoft blocked his Xbox from getting on the new live service, which isn't out yet and isn't scheduled to be until Nov. 22. On, and after, that date his console will be allowed to do everything he wants it to do and more, and people are crying?

Am I missing something to be angry about?

I mean damn, Valve lets me download my games early, AFTER I'VE FULLY PAID FOR THEM, but they will not let me play them until a certain date. Good going Valve. You have in some way done the exact same thing but get praised.

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