"If I'm totally honest, here was my prejudice before I sat down to Ubuntu:
First, I expected it to look pretty bland by Apple standards. No upstart software could compete with Apple's 25 years of design inspiration. Also, I assumed the whole thing was held together by glue and rubber bands; after all, Linux dudes are always talking about "recompiling the kernel" – whatever that means – and some even still use the command line. (The command line? Oh, geez…)
I know Ubuntu is free software, but I don't care about that. It's more important that my system be good, not cheap. (And if it was really that great, they'd charge for it, right?). I also know I can get under the hood of any of these GNU/Linux apps and change them (unlike Apple apps) but I don't care about that either. I'm not a software engineer; if I can't grab it off the shelf, I can't use it.
In short, my expectations for Ubuntu were modest. In fact, they were pretty low."