ShopTo: "Earlier today there was a small misunderstanding with a customer which resulted in his account being cancelled by ourselves, for this we would like to apologise."
cool that was a quick response from shopto, glad they were able to make amends. also did i read that correctly the user is getting a free ps4 if so RESULT!!!
A quick response and a free ps4 was a smart move by them. Better to lose £399 than bad publicity that could hurt them more.
ShopTo are a breathe of fresh air to the UK retailers. They have been amazing for the past few years. I have pre-ordered my PS4 from there. Good news all round.
Breath of fresh air? Their customer service is terrible. The good thing is that you often don't have to end up dealing with them.
In the UK Sony are releasing the mega bundle pack to reward loyal pre-order with a juicy deal. It is of great value it includes a PS4, second DS4, PS Camera and Killzone for £429.99. Amazon.co.uk are selling it at RRP price of £429.99. But Shop-To are selling it for £449.99! Instead or offering their loyal customers by selling it at the Sony recommended retail price they are charging an extra £20 markup! Other UK retailers are exploiting their customers too such as Simply Games. People on eBay turning a profit is was you expect, but I'm disappointed in this practice by established retailers charging more than they should. Thank you Amazon.co.uk for charging the right price for the official PS4 bundles, Shop-To take note and don't betray your customers.
Amazon can do this because they dont pay tax in the uk. Its disgusting how they can avoid it. They bypass it by setting it to Dublin, there is more too it but i cant be arsed to explain. I thought this was common knowledge. I have the mega-bundle with shopto, never had a problem with them. If anything i had avatar 3d blu-ray on my wish list for a year with amazon then upon nigh its release they sent me an email saying they had cancelled my order. Bought it @ hmv in the end.
Unless if the bundles were being sold to retailers above RRP, why on earth does paying less tax factor here?
Luthiens1 you are incorrect. The tax loophole you are referring to was called "Low Value Consignment Relief." It was for items that were UNDER £15 - however this tax loophole has now been closed by the UK government. Here are a couple of links to prove it http://metro.co.uk/2013/01/... http://www.bbc.co.uk/news/w... ShopTo buys PS4 from Sony for exactly the same rate as Amazon, yet they are charging £20 more for the bundle. They know that pre-order customers really want the PS4 and they are exploiting the people who ordered first.
Good to see that got resolved quickly it could have gotten real ugly for them by tomorrow :p. The conversation was not Shopto's business and the person managing their twitter account acted way too immature and free PS4 for the drama damn he's so lucky :)
Well whoever it is enjoy your free PS4.
I preordered my ps4 since it was announced with them. Not cancelling order. In my past experience I never had any bad experiences with Shopto. I had bad experiences with Zavvi and Play.com. I stopped ordering from them
tesco online is pretty bad too, my copy of The Last of Us - Joel Edition was ripped to pieces (the cardboard casing) ShopTo is really good though, despite their customer service
I order from Zavvi regularly and my game got lost 2 times out of 30 orders...not so bad....not to mention they sent me a brand new PS3 by mistake....when I ordered a game....
Lucky guy to get his PS4 for free
So, he complaint and got a free PS4 because of the misunderstanding? LUCKY :O
Damn best i got when a retailer couldnt get me the treasure chest edition of uncharted 3 was a free copy of Uncharted 3 and Uncharted 2
Hope they sacked the idiot who cancelled it
Yeah a simple misunderstanding I.e were closing your account don't want your business anymore and accuses you of doing things that you haven't, wow, all in a good days work ;)
Moral of the story is always act childish as you may one day get a free ps4
Their facebook team is usually pretty good but whoever runs their twitter is a complete a-hole. Very short, rude and aggressive whenever I have brought anything to their attention on twitter. Their facebook is usually much friendlier and helpful in my experience.
free ps4? gieff :(((
ShopTo have their problems now and then but they are fairly new. They usually make up for most of their issues which I respect. I also love that if you order something before 5:00pm mon-fri, it is free next day delivery.
Fairly new? I've been using them for years.
@abc 1223. If they payed tax, the bundle i think would be the same price as shopto. Does anyone know how much game is banging there preorder out for?Am i jumping the gun, im not sure as shopto are very competitive.
Paying the correct tax doesn't mean that you have to sell something above RRP, how does that make sense? How many times have you seen something being sold above RRP? Unless if the RRP is £449.99 rather than £429.99, it just looks as though Game/Shopto are trying to cash-in on the ridiculous levels of demand.
@ Mr Pumblechook http://m.bbc.co.uk/news/bus... Does that help, seeing as it refers to amazon.
@ Luthiens1 I don't know why you are trolling when I'm just trying to help you. It's just that you don't seem to understand about tax laws which I have some experience of. You previously referred to Amazon pay 'less tax'. Where many get confused is that some multinational companies such as Amazon.co.uk based in the UK make massive amounts of profit but pay very little business tax to the UK government. This is because they are set up so their base of operations is in a different country which has a lesser rate of business tax such as Luxembourg or Ireland. This is not the same as buying PS4s from Sony for a cheaper price. The rate of VAT on PS4s sold to the public is 20% which is the same rate at whatever UK retailer you buy from. Businesses don't pay this. If you read the first paras of the link I gave you will see they mention the now extinct law of "Low Value Consignment Relief." The article refers to Play.com but the tax loophole was used by Amazon. Why argue for the sake of it? Well informed research goes a long way - that's a good lesson for life!
Oh please get off your high horse. The links you provided werent even relevant, check this bad boy out though. http://www.trustedreviews.c... Where are you getting your info about the uk rrp? Let me guess Amazon! http://m.bbc.co.uk/news/bus... How the hell am i trolling again? Just in case you dont want to read the links sony raised the price to £450 not shopto. You can take that one to school with you tommorow buddy :)
What? That article is just quoting prices from the retailers rather than stating any official RRP from Sony. Funny how you ignore this from your link: "Sony UK boss Fergal Gara originally said the PS4 Mega Bundle would retail for somewhere within £10 of the Xbox One price of £429"
@abc 1223, you forgot the part " sony obviously raised the price of the bundle" http://www.vg247.com/2013/1... This is another article regarding the going price. This is why i said amazon can afford to undercut with tax evasion. Im not trying to troll, i just have a difference of opinion. Whatever dudes! my preorder bundle still stands with shopto & i cant wait. I hope everyone gets too enjoy there new consoles next month with out feeling they are being ripped off. Peace
sweet score for the dude who was wronged.