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Submitted by CustardTrout 212d ago | news

GameStop manager threatens to release angry customer's details over GTA V issue, gets fired

GameStop customer service leaves a little to be desired, a customer was threatened recently over an argument about GTA 5. (Grand Theft Auto V, PS3, Xbox 360)

Attached Video
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friedricr  +   212d ago | Well said
Good. saw this on neogaf. Managers like this should be more professional. Joking about sensitive info like this is not funny.
Thegamer41  +   212d ago
To be fair, that guy was a dick though, look how he takes the receipt from her, but as a Manager she should not joke about giving out personal information.
friedricr  +   212d ago | Well said
Yeah, But being at hte position that she had. Still shouldn't be joking about that and from what it looks like. she kept going at it and instigating the customer. and to rally the other patrons. Poor customer service.
Septic  +   212d ago | Well said
Yeah fair enough the customer was a bit peeved and acted a bit aggressively, but to be honest, if someone was acting like a sarcastic [insert expletive here] with me in front of so many customers I doubt I would have been as composed (mild way of saying I'd tell her to do one).

This isn't good customer service and reading the article, it appears that this woman was a bit of a head-case anyway (if the article is true). Judging by her attitude in the video, I can see her being a right pain to work with.

Ah well...at the end of the day, justice was done.
#1.1.2 (Edited 212d ago ) | Agree(35) | Disagree(9) | Report
stevehyphen  +   212d ago | Well said
Sure, the guy might have been a dick.
She was a dick, too.

The difference is that she was the one on the clock in this scenario.

Many people out there get paid to handle this kind of crap. Most of them handle it better than she did. Personal info? What an idiot.

Certainly, I don't feel bad for her.
DragonKnight  +   212d ago | Well said
She joked about his business card, something he hands out to people anyway, and got fired for that? She didn't joke about giving out his home address or phone number so what "personal details" was she joking about?

Don't get me wrong, if the comment in the article is accurate then she deserved to be fired a long time ago, but you can clearly hear her say "we have his business card" in the video so I think he, and by extension this article, are blowing stuff out of proportion.

That's not to say that he couldn't be harassed at work, and it would suck if he worked from home, but I don't see how something you hand out to people publicly can be considered personal information.

It also seems that more than just the guy filming the video were upset about this guy. I'd wager that he didn't want to provide the I.D. the store was asking for and put up a stink (it happens more than you think) and so became irate and caused a scene.

Believe it or not, there are people who actively go out looking for a fight at stores so they can get something for free, and when they don't, that's when the "I'm getting you fired" attitude comes out.

But again, if the comment in the video was true, then the fact that she's had her job this long is an incredible indictment of Gamestop's policies.
knockknockannefrank  +   212d ago
honestly the gamestop manager job should require more than being 18 and up and having a high school education. the level of immaturity and sarcasm was too much.
SilentNegotiator  +   212d ago
Same as waiters calling on the internet to harass people that don't leave a tip (or even just threaten to), she should be fired.
Hitman0769  +   212d ago
I agree w/ knockknockannefrank but unfortunately Gamestop would rather have people they can mold to their beliefs and practices rather than actually hiring experienced gaming professionals that know how to do customer service.
HonestDragon  +   212d ago
I think both are at fault in this case. The customer for not having proper identification on him because many retailers (including GameStop) always require it due to the rules with trades and M rated games. A student ID is not acceptable nor will a business card help.

The manager is also at fault for going along with the joke that another customer made (you can hear him in the video say they have his business card) and keep pushing. It was just best to leave it be. One rude customer shouldn't ruin the environment. But she kept pushing and that's what happened.
ziggurcat  +   212d ago
@ dragonknight:

"It also seems that more than just the guy filming the video were upset about this guy. I'd wager that he didn't want to provide the I.D. the store was asking for and put up a stink (it happens more than you think) and so became irate and caused a scene."

... and to add: that the purpose of providing ID is to ensure that you're not some schmo off the street.

*walks into gamestop and approaches counter*

"hi, uh... my name is, uh... joey... joe joe junior.... shabadoo? i paid for GTA V in full, and i came to pick it up... *shifts eyes back and forth*"

i mean, was it this fool's first time pre-ordering something? surely he knew that they asked for ID.

or was it a case of the manager thinking he was under age, and was asked to provide ID to prove he was old enough to buy the game?
pixelsword  +   212d ago
Well, at least Ouya got some descent exposure for a change.

O.T.

I don't know if Gamestop tells people or not when reserving their game that they have to provide an ID or not, but they should tell people before they reserve the game to eliminate such confrontations.
#1.1.10 (Edited 212d ago ) | Agree(4) | Disagree(0) | Report
Darrius Cole  +   211d ago
The dude said it himself, she joked about giving out his public information.

If the guy didn't want to show an ID then she should not have sold have let him redeem his pre-order.

Her mistake was that she was too patient with him. She should have kicked him out of the store and let that be the end of it.
pixelsword  +   211d ago
If what the article says is true, that's horrible, and she's a horrible person.

That actually happened to me where some girl knew her friend was stealing from a store where all three of us worked at when I just got out of High School and she thought her friend had stolen from her till, so she accused me of stealing from her till. I just happened to have money from my bank to pay for my car insurance, so it would have been hard to say otherwise (other than the receipt, but who's to say that I didn't spend money earlier?) At any rate, they counted down the till and it was five cents over, then she tried to say that I tried to steal from my own till and I then told them to count that one too (the girl then took back her statement).

If her friend had actually stolen from that till, I could have went to jail, and had a record that would have stuck with me for the rest of my life because of her lie. I'm not suicidal in the least, but if you're young and have something like that hanging over your head, you could possibly make rash decisions like that.

The only reason I know that her friend stole from the till is because she told people (management included) that info the day she quit. Coward; that wouldn't have helped me if I got into trouble for that, as getting a record expunged is difficult even if your identity is stolen, never mind actually getting convicted for something, even if it's false.

Then she had the nerve to give me her phone number and wanted to call me! Forget that, she was lucky I didn't spit in her face. I took the number to not make a scene, but I never called her, and she's lucky I'm not a jerk or else and put it on the bathroom wall or something bad like that. I just threw it away after she left.
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Omegasyde  +   211d ago
In this case, I sympathize with the manager but she is in a elevated role of responsibility as far as customer care goes.

This guy was obviously a douche-bag, now imagine that same lady dealt with already 100 of these guys in the same day. Now imagine, this douchebag is 14 years old and is a spoiled brat?
President  +   211d ago
That dude with the camera deserves a smack in the face for meddling with other peoples business.
Brutallyhonest  +   211d ago
It's people like the guy in this video as to why I left retail AGES ago. I just don't have the temperament to deal with people and their nonsense. This lady made one mistake only but it's the mistake that cost her. She should've concluded her transaction with this guy and blew off steam later when it was just her and maybe a couple employees or friends when no one else was around.
#1.1.15 (Edited 211d ago ) | Agree(10) | Disagree(3) | Report
Murad  +   211d ago
I entirely disagree. The chick had started it first, and it was quite obvious, and this is the same for a lot of the GameStop employees. For some odd reason they think we're benefit from buying a game from them, rather than them being able to sell one to us.
UltimateMaster  +   211d ago
Been on both ends of the spectrum.
The guy is being a douche.
The girl lost her patience.

Both of them need to learn some matters.
Getting fired over this, doesn't send the right example to other stores.
Just about anyone can act like a spoiled brat and get people fire.

The key is just to keep your cool.
UltimateMaster  +   211d ago
Some people have to go off on power trips because they have a small d*ck.

InviziMinimal
PunyPathicMinus

Yeah, I know scientific terminology.
;)
#1.1.18 (Edited 211d ago ) | Agree(3) | Disagree(3) | Report
minimur12  +   211d ago
Since when was an E-mail considered personal information
Direct quote:
"I have his business card do you want to email him and thank him for holding up the line for us"

Hey, my email is probably written in information on 80% of accounts I have online, probably on n4g aswell, haven't checked.

My email:
minimur12@gmail.com
aidan268@hotmail.com

PSN ID:
Minimur12
PoSTedUP  +   211d ago
what!? that lady was being such a sarcastic c#%!. i woulda been a d*** After that fact too. and he even stated that he could be harassed if she gave out peronal info. im sorry but comming from team "normal people", she is wrong.
SonyWarrior  +   211d ago
so whats this guys email and name? I hate people like him.
NumOnePS3FanBoy  +   211d ago
The guy was a fucking idiot, trying to give his personal business card as an id and requesting her to write her full name. Dumbass. She fucked up in her decision to joke about it. But I did like how other customers shunned the dickhead out of the store
AndrewLB  +   211d ago
I agree. Everyone there was acting like an idiot, especially Mr. Nerd Rage. It would have been nice if the time leading up to where the video starts had been recorded as to give proper context. He seemed like he was being a total prick, and the manager made a very poor choice in words in a sad attempt to lighten the mood. And of course Mr. Rage, who I guarantee was going to complain to corporate even without her comment, got the confrontation he wanted even before walking into the store.
SilentNegotiator  +   211d ago
@minimur12

"Since when was an E-mail considered personal information"? How about when spam and hate email was invented...which I'm pretty sure was the day after email was invented.

And no, your email is not available to the public on N4G. Unless you post it.

It's nice that you put your email addresses to try to prove a point, but you don't have an attractive blonde lady and a bunch of white knights surrounding you with the blonde lady telling them to email you.
...and I'm guessing neither of those are your work email addresses, as would be posted on a business card.
#1.1.24 (Edited 211d ago ) | Agree(1) | Disagree(0) | Report
shivvy24  +   212d ago | Well said
Honestly I found this disrespectful to the customer, yes he forgot his photo id but we all forget shit like this once in a while
lilbrat23  +   212d ago
@ DragonKnight

Not sure what you listen to but she did say she had his email and number to harass him, then when he confronted her she did NOT denied saying it, just that no one had harassed him. If she was annoyed by being at work or doing a midnight launch she should have stayed home or not work there.
DragonKnight  +   212d ago
I don't know what you're listening to, but at 33 seconds she says "we all have his business card so if you want to email him you can." Meaning the email address is on his publicly given business card. It's not personal information if you're willing handing it out in public.

A few seconds later he admits that it's public information.
#1.2.2 (Edited 212d ago ) | Agree(10) | Disagree(6) | Report
ziggurcat  +   211d ago
i don't believe he forgot his ID (after the cut in the video, it appears as though he eventually did show her his ID). i think he was just being a ****.
Wagz22  +   211d ago
I'm sorry but even though she did step out of line I know how she feels. I worked the midnight too and actually a few midnights like call of duty last year. We have no choice but to ask for ID because with my luck the one person I don't ask would be 16 and with a parent that would have a shit fit if they found out that their kid got a mature game. But I've had customers get in my face about it but I'm sorry I'm not loosing my job over it. And one thing I always bring up is, so you drive here to pick up your game but you didn't bring your licence? Wha? Is your license that difficult to have in your wallet or at least in your car? I've gotten to know a lot of the customers that come in so I don't have to ask them cause I've already seen their licence but that's why we have to ask.
nerdeu  +   211d ago
That guy should buy a WINNING-shirt (Charlie Sheen) because he really won bigtime. Now he plays his GTAV while this hag is going crazy looking for a new job where she can be unprofessional. Justice served <3
THamm  +   212d ago
These places should be for gamers, run by gamers.
#1.3 (Edited 212d ago ) | Agree(22) | Disagree(2) | Report | Reply
BLAKHOODe  +   212d ago
My GameStop is, which is why I like the place, despite all the bad press GameStop gets. In all the years I've been going there, they have never had anyone like that woman working for them.
SilentNegotiator  +   212d ago
@BLAKHOODe

Same with my local Gamestops (there's about 3 GameBucks within a 5 mile radius of me, lol). There used to be a nasty cashier at the one, but he was predictably fired and ever since, I've met nothing but nice people at all of them.
ded1020  +   212d ago
what the hell does that have to do with anything? so she isn't a gamer now? Because I think she just got a whole lot of free time for gaming.

I wonder if she'll buy digital or physical.
ElementsUnknown  +   212d ago
THamm, Unfortunately all those places (independent game stores) get ground into dust by giants like GameStop & Bestbuy. I agree with your sentiment but the closest thing you're going to find is trading/deal communities like cheapassgamer and Goozex. Until a gaming store run by real gamers (not annoying late 30 something ex-cheerleaders) can convince parents their store is more approachable and will treat them better than Gamestop nothing will change.
rainslacker  +   211d ago
@Black

Same here. I've had one bad experience with one associate which made me stop going to GameStop for years. Since going back to a new one that opened up right near my house, everyone is pretty cool. They know me by name, never pester me about disc warranties or pre-orders, and because they treat me like a gamer and valued customer I give them my business, and even pre-order when I know I don't really have to.

Good customer service goes a long way, and while I don't like GS trade in prices, hence don't use them, I do think they get way too much hate. They could be better, but they aren't all bad.

I would even say the majority of the people working there are gamers, and can discuss games without resorting to fanboyism. Like most corporate settings though, they are bound to follow specific policies on how they handle and sell their product. I've been in that position for a better part of my life, so I don't hold it against them, whereas some people take these kinds of things as a personal insult.

In relation to the video though, that was poor customer service, and never should you threaten a customer, no matter how much of a douche they're being. She should have explained the policy, given a firm no if pressed, and then asked the customer to leave. Deal with the backlash that will inevitably come, and still be employed. It sucks, but it's like that in any customer service related job.
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DeadlyFire  +   212d ago
I disagree 100%.

Business card information is not sensitive information.
ICANPLAYGAMES2  +   212d ago
It's true that the business card info isn't the personal information, but they do keep your personal info on file including an email address, especially if you're a member of their rewards program, it comes up on their card reader for the customer to verify on transactions, so they do have it, just sayin'.
irepbtown  +   211d ago
Business card isn't sensitive info, but you don't want 30 odd people emailing you abusive stuff which I'm pretty sure is what would have happened (judging by the people laughing at the chap).

You don't 'joke' about things like that, especially if you work at the store (let alone being a manager).
lilbrat23  +   212d ago
They were both at wrong but she was unprofessional and more than likely does not have a job anymore.
ziggurcat  +   212d ago
she was fired, so she does not.
crimsonfox  +   212d ago | Well said
Oh my god, This is the gamestop I picked up my GTA from. That manager was a total bitch to me too. Even if this guy was being an ass she always talks back to her customers and is always a smart ass. She is never professional, always really rude.
#1.6 (Edited 212d ago ) | Agree(12) | Disagree(2) | Report | Reply
r1sh12  +   212d ago
loool.. OMG is the guy recording this an employee too?
If he is, hes also insulting a customer.
All employees sign a data protection act as part of the employment contract, and she violated it even by joking.
Oh well, shes out of a job
SouthClaw  +   211d ago
You cannot violate the data protection act without actually giving out information... Moron.
Mini0510  +   211d ago
probably another customer recording with a cell phone
r1sh12  +   211d ago
@Southclaw..
Youre funny.
Its the intent - read the data protection act.
Theres 2 ammendments regarding intent.

Not my fault you cannot comprehend the act, since you have probably only read 3 lines from it..
Moron
FanOfRootBeer  +   212d ago
It's not funny if you're an oversensitive, paranoid dickbag who'd rather cause a scene and stroke your ego publicly than enjoy a game.
Heartnet  +   211d ago
No just he was outspoken whilst ur a shy lil bastard....

People like privacy and didnt want a bunch of trolls having his email adress....

If he didnt cause a scence no1 else would have and she wud still be in a job she doenst deserve... Youve just said that its okay to be douchebags just sit back and take it... Never stand up for urself... strange way of thinking you got there... go to china.. ud love it ^^
LordDhampire  +   211d ago
it was a joke, jesus christ, all you kids are little girls who like to cry
HardcoreGamer  +   211d ago
i really didnt like her attitude. ALL OF IT WAS SARCASM, Oh man i felt really bad for the guy, he was being humuliated. i would of felt the same as this guy. she getting support from other ppl about the "pissing contest" that my friends is pure bitc3
Blaze929  +   211d ago
nerd rage - rofl at that title
showtimefolks  +   211d ago
and they want women in GTA lol
otherZinc  +   211d ago
That dude was wrong, period.!
She should've beat his punk-@ss!
itBourne  +   211d ago
Are you freaking kidding me? She JOKED about it... have none of you guys been to a midnight launch for anything, its not a federal court, people arent wearing suits and ties, its a good time.

This is whats wrong with this country, people can be bitches about everything, he is probably going to be able to sue her for 3 million dollars in court too now... like wtf... hope he sleeps well at night knowing someone lost their income because he is a vagina.
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dragon82  +   211d ago
I don't have a problem with her getting upset with a guy who is being a d-bag. Where I have a problem is when she started egging on the crowd to help her go after him. This is VERY unacceptable for anyone in the customer service business. Especially a person in a management position. They honestly didn't have a choice in firing her because it was caught on video.
itBourne  +   211d ago
I agree with you, that part was unacceptable, just the joke about his business email for holding up the line tho, that isnt even a big deal.

This guy needs to grow a set of balls though as well. He obviously should of picked up nintendogs or something, because if he is offended that easy he has the wrong game lol.
Quadrostacker  +   211d ago
lol no free PS4 for her
BoriboyShoGUN  +   211d ago
How can you expect to pickup a game thats been completely paid off with just a name and a phone number. But yeah she fueled the fire instead of just saying Thank You goodnight Sir! Thank You goodnight Sir! Thank You goodnight Sir!
josephayal  +   211d ago
Dude probably went home and shot a bunch of women in GTA
nerdeu  +   211d ago
UltimateMaster:

Your name shrieks "powertrip" all over it so think before being judgmental next time.

By the way: the woman was WRONG. She didn't respect GameStop policy (at all) and gave the company a bad reputation. Therefore she is fired. He is just a customer and took her by surprise. She deserved it. End of discussion. More people should be like this guy. It's not like he is stealing from GameStop. They make profit on his, and all other gamers', interest. The customer is ALWAYS right because these people are employed by costumers in a larger perspective.
MASTER_RAIDEN  +   211d ago
absolutely not. the man made a scene that was completely irrational. manager or not, this video needs to be on americas funniest. the man was ridiculous and absolutely deserved a lot more than what he got. perhaps the joke about the email wasnt as professional as she should have been, but you have to remember shes a human being too. when faced with that sort of hostility people tend to become flustered and say a thing or 2 they dont always mean to say. just because a person is a customer doesnt necessarily mean they have a right to be as loud and ignorant as they possibly can be. in that same respect just because a person is a manager does not mean theyre some kind of customer service robot. people make mistakes but she should not have been fired.
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MiloGarret  +   211d ago
"But, according to a YouTube comment she’s now been fired."

YouTube comment is the source.

Good shit.
saywat247  +   211d ago
aaaand this is why a female shouldn't run a business dominated by males!!! fucking cunt this "manager" was.
quaneylfc  +   211d ago
my my, don't you put the cunt in thick, commenting cunts well done dickhead
harbie  +   211d ago
He's an idiot, but she should have never treated him like that anyway and certainly not threatened him.
Avalanche  +   211d ago
yeah.... an email address...so sensitive.
vallencer  +   211d ago
to be honest she probably didn't get fired for that. There are a few things wrong in this video that as a store manager shouldn't be the way it is. The obvious one is the back door being propped open while people are in the store also people aren't allowed to take pictures or record video inside the store unless otherwise told they can. Any store knows that customers can be dicks and people aren't robots so sometimes the smartass comes out or the dick but everyone is human. I think the whole situation was a bit stupid to be honest. On both accounts.
Celeras  +   211d ago
1) Dude was a bigger dickhead than the lady.

2) An email on your business card is not sensitive info.

3) Trying to use your business card as a photo ID is asinine.
harbie  +   207d ago
Having to be ID'd is retarded.
OhhWerd  +   212d ago
Customer is always right
Hicken  +   212d ago
The hell they are.
InTheLab  +   212d ago
As long as the customer is not violent or using profanity, they are right.

This was a legit customer who happened to be pissed. We've all been there.

As a leader, she should have tried to calm that man down and try to fix the issue. Instead, she pandered to a crowd and lost her job. The killer part is that this is on the net now. She's just screwed her career over for good. I would never hire someone that would stoop so low as to get into a public confrontation with the customer. It's just not good for business.

And all over what? Because the guy is an ass? She works in retail. For every smiling customer, there's at least 3 assholes like this. She should know better.
meatysausage  +   212d ago
Haha, if you have worked in retail, you know that customers are not always right, and a small portion are total d***s
HonestDragon  +   212d ago
True. Something tells me he hasn't worked in retail. Otherwise that comment would have been entirely different. If you've worked in retail long enough, then you know that a good percentage of customers are jerks. At that, they are jerks who want to pick fights and get stuff for free.

We all have seen this before. The "customer is always right" notion is just a way of people legitimatizing that customers can be completely unreasonable and get what they want because they are the ones spending money and if they aren't happy, then they should get compensated. If that were the case, retailers would be handing out random stuff because people would be pretending to be unhappy. The reality of it is that potential customers get kicked out of stores all the time because they are unruly or are just causing trouble. There is such a thing as a bad customer and the guy in the video proves it.
irepbtown  +   211d ago
Customers are rarely right, however you cannot 'tell' them that. YOU the employee must take blame, YOU the employee must take responsibility, YOU the employee has to get things under control not add fuel to fire.

Therefore Customers are always right (not literally).
rainslacker  +   211d ago
Customers are more often than not wrong. Competition drives this idea that the customer can say anything and get anything if they act like a dick enough. More often than not, depending on the environment, it's better to just give them what they want. The statement, "I'll never come back there again", scares the bejezus out of the corporate money people sitting in their offices that don't have to deal with the customer on a daily basis, whereas more often than not, you can be more profitable letting those people just go. There are some occasions where you can convert the problem customers to great customers, but it takes some finesse, which this woman apparently lacks.

Customers without legitimate complaints are the ones that tend to act the worst. Those with legitimate complaints tend to be reasonable so long as you're willing to fix the problem.

As far as her, she handled it terribly. Being discreet should have been her goal. If the guy acted aggressively or like a dick, then you ask them to leave and deal with it later. If you follow policy, even if the customer is pissed, your job is usually safe.
nerdeu  +   211d ago
Hicken:

The saying "The costumer is always right" shouldn't be taken so literally. What it says is that the customer IS always right in a larger perspective because the power is in the hands of the customer. You have to treat your costumers well no matter what if you want to survive in this business. Or you can at least be professional about matters.

Even if the costumer is at fault you should show the costumer respect and give some great service/advice. It is important that a customer feels taken care of and that he/she feels that they can go back to the same place to buy products. You should never fight with your costumer or being cocky. Remember that you are employed by the costumers. The money the companies are built upon haven't fallen from the sky - they are actually coming from the costumers pockets and that fact will never change. No disagrees will change that fact either.
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neoMAXMLC  +   212d ago
Especially when you're at gamestop.
Animal Mutha 76  +   212d ago
Having worked in retail for many years I can tell you that simply is not the case.

Most of the time - perhaps.
mpnothanks  +   212d ago
Eh, some of the time customers are right. I find them to be wrong more often than not. Bosses that spout that line all the time are greedy pricks who care only about money and will force you to let customers shit on you. Luckily my boss backs us up when the customer is clearly wrong.
johndoe11211  +   212d ago
I have to say that I totally agree with you on this. Most times I find the customers to be wrong but they have the "customer is always right" mentality and like to abuse that as much as possible.
BLAKHOODe  +   212d ago
Not really, but it's good business to let them think that they are.
FanOfRootBeer  +   212d ago
You've never worked retail, have you? Or worked anywhere, for that matter.
GrumpyOla  +   212d ago
That's the first rule of business
ziggurcat  +   211d ago
no. the overly entitled customer just *thinks* he/she is always right.
BoriboyShoGUN  +   211d ago
@honest yeah I agree with you for the most part. Except for her career being done!! Hell even Felons get jobs this is a GAMESTOP!!!Shit isnt a career anywayz!She'll get another job just fine, even if she doesnt deserve one atleast in the customer service field.
TrevorPhillips   212d ago | Immature | show
majiebeast  +   212d ago
She just lost her job.
SkullBlade169  +   212d ago
You don't say?
PurpHerbison  +   212d ago
Sucks she had to lose her job over some BS.
LogicStomper  +   211d ago
Did you even read the article?
plmkoh  +   212d ago
What's funny, is that the guy filming this was obviously making snark comments about the customer, and in an ironic turnaround by uploading this video to youtube, he has only proven how the manager has humiliated the customer.
HarryMasonHerpderp  +   212d ago
Yeah the guy making the video is a massive douche.
He's the kind of guy to sit on the fence and make and basically make things worse.
AdultInTheRoom  +   212d ago
A regular "Grover Dill"
indysurfn  +   212d ago
You ever wonder if he(the employee filming) didn't realize the obvious that this is going to get her fired? Some kiss asses, will be sneaky about revenge on a bad boss. Or maybe he was not a kiss ass but was patronizing her.

Every employee knows that that is a treat, and is illegal to do.

I'm a software developer I have worked at companies with millions of peoples personal information. I have never thought of releasing information on someone I didn't like. Even though I don't have to deal with customers directly I can say I have not heard of a customer service rep releasing info or threatening either. They will get fired if they leave previous customers paper on the counter. She knew better, and so did the one filming!
#5.2 (Edited 212d ago ) | Agree(5) | Disagree(0) | Report | Reply
Linkinnshadow  +   212d ago
Well according to youtube comment, but would be nice to see that person fired. Personal information is a bad thing to be playing with
indysurfn  +   212d ago
The guy filming should have been fired for giving her a high five.

I bet gamestop has a LOT of employees defending gamestop with there agrees and disagrees and comments!
LogicStomper  +   211d ago
"The guy filming should have been fired for giving her a high five."

Well assuming that the person filming was the uploader, he'll get the back-lash on Youtube for being an ass. Unless you're trying to calm the situation, you shouldn't jump in.
TheRacingX   212d ago | Bad language | show | Replies(1)
demonicale666   212d ago | Immature | show
AdultInTheRoom  +   212d ago | Funny
"you made this a pissing contest and you lost". Lol. Gotta admit, the guy nailed it
dragon82  +   211d ago
If she only knew at the time he said it. LOL
sovietsoldier  +   212d ago
i have had trouble my self with game stop managers before. they act like they are god and you are a child even if your a grown man, showing major disrespect to the customer.

i once bought a pre order item and waited for it to arrive, when it came in it was given to a customer who did not pre order and when i went to collect my item i was told they did not have it and that it was a limited supply. the manager told me he would get me one from another store in another town and i would have to wait a few day even tho i had waited months before it even arrived the first time. day later i went to get my item, and was told i had to buy a game to get my item even tho i had already bough it, a argument ensues and the manger calls security on me because i was shouting at him that i wanted what i paid for or my money back and i was tired of waiting for something i should have received and not have been hassled. i leave with a refund and my time wasted. call game stop customer service and and was told i could not speak to a district manager because he was busy and even if he was not i still would not be allowed to speak to him.

this is why i avoid game stop at all cost, on super rare occasions i will buy something from them.
Death  +   212d ago
Yeah, Gamestop rules. Last time I shopped there I pre-ordered a collectors edition game. I think it was one of the Halo's. As I waited in line to pick it up they were asking customers if they wanted to upgrade to the collectors edition. A couple people did which would be no big deal if they still had mine by the time I got to the counter. To make matters worse they gave me the same BS excuse that they had a limited supply and not all came in. I was pissed and they didn't care. I demanded my money back since I paid in full. They told me Gamestop would send me a check in the mail. I told them I wasn't leaving with out my money so they called security. I called their Distric Manager while waiting for security. The DM apologized and I left with my money while they explained to the DM and security what they did. I have no idea what happened after I left, but I refuse to shop there to this day.
Hicken  +   211d ago
That sounds like either the most BS, or the worst store ever. As someone who worked there for three years, the LAST thing we could do was "upgrade" somebody's preorder at the expense of someone else's. Company policy is to hold ANY preorder for at least 48 hours; if the whole store- that is: every employee there at the time- was down with selling your preorder, then they were WAY in the wrong.

I have NEVER heard of GameStop sending a check to anybody for a canceled preorder. Three years, a half dozen stores, countless conversations with the DM and RM, and never has that ever even been HINTED at.

Sounds to me like either a BS story, or an entire store's worth of employees was ready to lose their jobs.
Death  +   211d ago
Yeah, check was not for a canceled pre-order, it was a refund since I was pissed and was already paid in full. There is a reason I knew the DM's number. I had worked there years before when it was an EB and knew the DM that took over. And yes it is one of the worst Gamestops ever.
Hicken  +   211d ago
If you didn't pick the game up, it's a canceled preorder. Regardless, still never heard of a check being the way to refund a customer's money.
TheRacingX  +   211d ago
that doesn't surprise me one bit
cell989  +   211d ago
I just hate shopping at GameStop, employees act like self righteous pricks, and they impose this mentality where they think whats best for you, insinuating youre an idiot if you dont preorder the latest AAA title. I hate how the hassle you to make a preorder, this isnt much the fault of the employees because they are pressured to do so, its the greedy corporation that strives to get as many preorders as possible. It becomes very uncomfortable to have to repeatedly say "not interested" on preordering shit.

Managers always act like they are at the top pf the food chain, like they are the shit for managing a small video game store -___-

Im not going to say all gamestop stores are like that, but for the most part their employees are jerks. Its funny cause we dont need GameStop, GameStop needs us, anyway Ive been buying my gaming at Amazon for a long time, more convenient and none of that "want to preorder blah blah blah"
deadfrag  +   212d ago
She has lost the job,well done!Now i guess she should go with the ass hole that film the scene AND PARTY just dont forget to put a clown mask first!
#11 (Edited 212d ago ) | Agree(8) | Disagree(1) | Report | Reply
gnothe1  +   212d ago
are you guys serious...STORE POLICY is you NEED photo ID to pick up preorders especially paid off preorders...somebody can just walk in a say hey i want my paid off copy an its not even them..so therfore she was doing her job..he needs to make sure he does what he's supposed to by bringing his ID an all that would have been avoided..an he got pissed for her doing what shes SUPPOSED to do..so to the ones praising that she got fired i hope you lose your job aswell...i swear some people...
DeFFeR  +   212d ago
I'm sure store policy is also to be a giant bitch any time discretion is warranted...
indysurfn  +   212d ago
He did give her the receipt.

And store managers make way more than employees and get their asses kissed by employees all day long so they do get a attitude and big head.
Sephiroushin  +   212d ago
You said yourself!
She gave the game to the guy which she was not SUPPOSED to do right ?! ... Well that happens, we forget stuff, but if you think about it that's one mistake that could be tolerated, but she threatened a customer with his personal info, you don't joke about personal info w/ a customer especially w/ a customer that's already pissed off ...
2 mistake in less than 2 minutes, who would want a manager that threats the customer this way?! I'd fire the manager of my store if she acts the same way, in fact I already fired one for something alike ...
#12.2 (Edited 212d ago ) | Agree(5) | Disagree(1) | Report | Reply
ziggurcat  +   212d ago
"but she threatened a customer with his personal info"

his e-mail. on a business card. that he readily hands out to people all the time.

and he even said it was *public* information, not personal.

he also had his ID with him, but obviously acted like a **** when he was asked to show it to prove he was who he said he was. this was either his first time pre-ordering a game, or he makes it a point to be an ***hole anytime an employee tries to follow store policy.

did she do the right thing, though? clearly not, but that doesn't excuse that guy's behaviour.

if it was me, i probably would have taken his receipt, refunded whatever the amount was that he put down on the game, handed everything back to him, and showed him the door. it's like, you wanna be a ****ing idiot? that's fine, but you're not going to get it here, so here's your money back, and have fun driving/walking home with nothing.
DeFFeR  +   212d ago
@ziggurcat

You can swear on the internet...
Captain Qwark 9  +   212d ago
agreed. she wasnt trying to be a bitch until he started acting like an ass. they tell you when you pay it off, receipt and photo id. thats all he needed to remember and he couldnt. would it have made him happier if i stopped in there and took his paid off game because you dont need id lol?

she did act unprofessionally with the threat though, not sure worthy of being let go but def written up, maybe suspended until she learns how to properly deal with a-hole customers
LetoAtreides82  +   212d ago
If you look closely you'll notice that at the 8 second mark into the video it transitions to a later event which is him handing her his ID which is why she gives him the game.
TheDarpaChief   212d ago | Bad language | show
OhhWerd  +   212d ago
I just handed over my powerup rewards card, no photo Id was necessary on my 2 preorder copies
#13 (Edited 212d ago ) | Agree(6) | Disagree(0) | Report | Reply
FanOfRootBeer  +   212d ago
Than the managers at your GameStop should be fired; more so than this chick.
OhhWerd  +   211d ago
they know me :P
AusRogo  +   212d ago
That guy recording seems like a total d-bag.
jagstatboy  +   212d ago
so what started the whole thing anyway?
Hufandpuf  +   212d ago
The idiot customer though giving her a BUISNESS card was sufficient enough ID to pick up a pre ordered game. However, GameStop employees require a PHOTO ID. The guy held up the line.
jagstatboy  +   212d ago
I blame it on the game. GTA brings out the worst in people :)
Sarick  +   212d ago
Photo ID for a game? What's next implanted chips. If I had the pre-order slip I could get any game in the past walking in store. When online if I bought a game they never required me to scan and upload a photo ID.

I suppose since it's a MATURE game it might need some proof of age but to treat a game like alcohol. Just looking at the guy should give the average age +/- about 10 years.

Where are we going in society perhaps cussing should be a felony because someone could get hurt. It's not like someone is going to purchase a game to whack someone over the head or run over them with the disc. /s

If anyone else thinks the proof of ID for a game is a little. Opps, never mind it has nudity sex and violence.
#15.1.2 (Edited 212d ago ) | Agree(1) | Disagree(10) | Report
rainslacker  +   211d ago
@Sarick

It says on the reciept when you pre-order ID is required when you pick up a game. It's to prevent people from coming in an picking up someone else's game.

Here's a scenario. I pre-order quite a bit now. I happen to lose my Power-Up card outside GameStop. Someone picks it up, walks in, asks for the list of my pre-orders, and sees that I have a paid off PS4. Come launch day, they walk in with just the card and say they want to pick up the PS4 they pre-ordered. No ID is asked for, he walks out with a paid off PS4, and several games. I come in some hours later, give them my second card, or give them my phone number or email, and they say I already picked it up.

Now if they didn't know me at the store, they would be in a situation where they may think I'm trying to get stuff for free by saying I haven't picked it up. As the actual paying customer I'm pissed because I just lost several hundred dollars. People would do what I just described if they didn't require photo ID. That policy is to protect the customer and the store from fraud. They aren't photo-copying your ID to gather info on you.
VaddixBell  +   212d ago
She handled that very poorly, she has only herself to blame. Weirdly enough, it was the guy who posted the video and supported her, is probably the one who ended up getting her fired.
LogicStomper  +   211d ago
My thoughts on this is that the filmer THOUGHT that the employee was correct, and so he decided to join her side and mock the customer. Or it could be because he is getting it from her, he feels the need to join her side. With his bias set, he doesn't think for even a second about how HE could be wrong and so uploads it.

Then comes us, the unbiased viewers. We see that both the employee and recorder are being douches and so they get the back-lash.

Clearly both the recorder and employee never understood the concept 'think before you act'.
GrandpaSnake  +   212d ago
i think they are both in the wrong she should of kept her composure, she could take this to court and maybe win. she shouldn't lose her job over a joke.
Lykon   212d ago | Bad language | show
lyliade  +   212d ago
Ok,she made a mistake and it's not funny but the guy act like a child not a man.
TheTwelve  +   212d ago
Some serious nerd tactics displayed in this video.
BLAKHOODe  +   212d ago
She tried to play it off as a joke in front of everybody to save face, making an ass of herself in the process, but I'm betting she pissed herself a bit when she realized that dude was serious about reporting her.

I hate people like that. She knew she did wrong - otherwise, she would have been professional about it, give the guy her full name and accept whatever course of action GameStop dished out at her, which, I guess, was termination if that's true.

Sucks to be her, though.. She can kiss that free PS4 and Xbox One goodbye.
shadyiswin  +   212d ago
yeah how unfortunate she doesnt have to go into work 3x in one week at midnight for ps4,xbox one then black friday to deal with more nerdy idiots,poor woman. oh nevermind, you are referring to the managers at gamestop getting a free xbox one and ps4....general mangers idiot lol not shift managers or store managers,youre looking at maybe 50-75 managers. If they did it for every manager at gamestop there would be no ps4 or xbox one for release seeing as in my new york area alone there's 11 gamestops in a 15 mile radius ,there's even 3 in one mall which makes no sense,etc.software and ebgames both turned into gamestop along with there already being a gamestop,so all 3 are in the mall,i cant stand gamestop cant wait for everything to go digital,i did get my gta 5 for $10 but only after trading in like 7 games,if they figure how to trade digital copies in my for credit im sold.
crazysammy  +   211d ago
Actually you are dead wrong. Every store manager received one. One store manager per store (which is roughly 5k or so now). Not just 50-75 general managers. In fact GM is not even a term GS uses. Its DM = District Manager and RD = Regional Director. SM = Store Manager.
erick21093  +   211d ago
Yeah I thought about that too, you can tell she got worried when the dude asked for her last name as well but she hesitated to give it to him lol

I'm not sure I believe that she got fired though. Since when have YouTube comments ever been considered as a credible source for information. lol
joeorc  +   212d ago
wait, i work @ gamestop? really i freaking work @ gamestop..lmao

getting another job outside of game stop may not be hard to get...lol Sounds like she was tired of working at gamestop anyway. bwahahaha

I think maybe customer care may not be such an ideal position for her.

I mean in life you have the right to be an @ss, and you also have the right to be an @ss- hole toward other people. but some times just being the whole Entire @ss is just too much for some people, and than its better to maybe now; just Maybe look for a whole other vocation.

http://www.youtube.com/watc...
#22 (Edited 212d ago ) | Agree(1) | Disagree(2) | Report | Reply
Sadist3  +   212d ago
I think the customer was a geek. He should've just left the store instead of crying and wining, and then he wanted to snitch in her. I guess its cool for men to snitch nowadays. If you have a problem with someone, you air out your issues with that person. You don't go "I'm telling on you, give me your name." I don't people stopped going that in the 3rd grade.
erick21093  +   211d ago
THIS is the exact same reason why the majority of the population is holding back on reporting douche people like her. That's what Customer service is for bud.

You don't hold back on doing something you feel is the correct decision to make if you feel threatened. This ain't about being a man and just walking out, you have to make establishments like these as customer friendly as possible because the gaming community is what got you here in the first place.
Sephiroushin  +   211d ago
How would he report her without knowing her name ?! "The blonde girl from the gamestop of that place"... No...
This is way in my country, every employee have to wear an ID with a pic, their name is included obviously; so if you want to report/praise them for w/e reason you just need to get their name and location of store (job) from their ID, usually located on the chest, there's no need to ask any employee "what's your name"...

And he told her what was his issue, the next step is to report her...
LogicStomper  +   211d ago
"I think the customer was a geek."

I think that you're irrational.

" He should've just left the store instead of crying and wining"

So you're saying that you shouldn't stand up for yourself? Are you saying that even if you know that the other person is in the wrong, you should just back down? There are instances where it is more beneficial to back down, but this ain't it. Such rude and disrespectful behavior should NOT be tolerated. He clearly has pride in himself and enough confidence to go up against the employee and the sheep-recorder.

"If you have a problem with someone, you air out your issues with that person."

True to a point. If that said person is arrogant and is just like a brick-wall, you take it to their superiors. She may think she is god-like having the support of the other customers, but compared to her boss? She's just an ant. That is why you take it to their superiors, because they have the power to do something about it.

"You don't go "I'm telling on you, give me your name."

True, that's why you do it in the opposite order. Ask for their name and then file the complaint. Sort of silly saying you're going to complain AND THEN ask for details, because the employee would know that giving detail would have a negative result on her head.
edgeofsins  +   210d ago
Not "snitching" is cowardice. Can't even make a phone call? Grow up. Only children follow that rule. If you screw someone over then own up to it. If you know someone that screwed someone else over tell them to own up to it. If someone wasn't screwed over intentionally and it isn't that bad then they will let it go. Being honest is being an adult. The snitch rule tends to be from ghetto people or childish school children, who can't handle the truth I guess. Wah, Bobby stole your chocolate milk.
Mr_Butata  +   212d ago
This article is based on a youtube comment? LOL

Well... everyone know that a youtube comment is a reliable source! :D
badkolo  +   212d ago
the only one that did wrong is the loser who showed up with a business card demanding a game without id, he was wrong, end of story and he showed what a loser he was by coming back and asking her for her info instead of going home to play the game. but losers will defend losers i guess
#25 (Edited 212d ago ) | Agree(6) | Disagree(6) | Report | Reply
TheDarpaChief  +   211d ago
Im not a loser, im actually a 19 year old man who works 40 hours a week and according to alot of women. An extreemly attractive dude. The person at gamestop was wrong because policy states the reciept is all you need. I blew up just like this a few days ago trying to switch a pre order over except they didnt try to humiliate me as the rat bastards knew they would have gotten the piss slapped out of them. Dont call people you dont know losers
badkolo  +   211d ago
then i apologize,, i did not see he had a reciept, completly missed it, i assumed and was wrong that he simply used a business card with his name and expected them to bend over backwords over his business card. then he would of been wrong, in that case if he had the reciept,, then the girl deserves to be fired and i understand the guys issue
thejigisup  +   212d ago
No ID, no mature game.
Did you drive there? Are you driving without ID?
Did your mom drive you? She could've picked up the game with you. Why would anyone upload this video?
There's a whole lot of questions we need answered here folks.
edgeofsins  +   210d ago
If it is purchased the age was already validated first thing. It was preordered.
thejigisup  +   205d ago
well this is where we are at an impasse.
An example to help you possibly understand.

Person A age 15 has mother/friend/someone of age preorder game.
Person A goes to pick up game without person of age.
Person B waits in line; annoyed...behind person A having a S***fit.
shadyiswin  +   212d ago
her losing her fail job at gamestop is probably the best thing to happen to her lol,i imagine a manager ay gae stop makes close to $12 and hour no way more than $15,so yeah. Use that experience and go get a better job,when people dont have there ID for beer or w/e i refuse sale point blank period,no need to rub it in or anything just refuse sale and keep it moving,policy has your back no matter how outdated it is,you can not get in trouble for following policy.
Emilio_Estevez  +   212d ago
I think the more disturbing thing here is the quote from Gaf about the previous event with stuff 'missing'. Not sure if I believe that guy, but I hope that's not true.
ironfist92  +   212d ago
The way I see it, both of them were acting out of line. The guy gave her a business card, then became all huffy when she made a joke, not to mention he was being rude to her.

I guess we dont really know the full story, and thats part of the problem with news like this.
LetoAtreides82  +   212d ago
He went home and got his ID and came back to the store and gave it to her at about the 8 second mark into the video.

He wasn't the most pleasant customer out there but he's not the manager, you can't behave like that and expect to keep your job.
worldwidegaming  +   212d ago
They would not do this in a police station. Meaning customers are rude because they can be.
Everyone knows that policy is what it is. If you want to complain just do it with your money.
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