GamesRadar: "If the online service wars were a game of chess, Sony was using up every turn just trying to counter another tactical Microsoft masterstroke.
And so it continued for years… until PlayStation Plus came along and, incredibly, put the boot on the other foot.
Perhaps Microsoft didn’t feel that boot being removed. Perhaps it was so comfortable resting on its laurels that it had dozed off, the metaphorical equivalent of the hare vs the tortoise. XBLA was so far ahead of Sony, it didn’t need any improvement. Instead, the focus went on making Kinect and expanding Xbox Live’s ‘entertainment’ features--both elements of the Xbox package that weren’t catering for its core customers. The people who want to play games."