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Submitted by misterhearn 882d ago | news

We asked Microsoft what happens if the Xbox One’s Kinect sensor stops working?

We already know the Xbox One needs its Kinect sensor to be operational, but what happens if the fancy new motion tracking camera malfunctions or gets damaged? Can you walk into a store and buy a replacement, or do you need to send it in to Microsoft for repairs? (Xbox One)

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overlordror  +   882d ago
Typical corporate speak. They should start talking to their customers about this stuff instead of holing up.
badboy776  +   882d ago
This is why it was smart that Sony decided not to bundle in the PSeye camera with the PS4. Even though the light bar on the controller utilizes the camera. It can break at any moment and what than for the games that support that feature?
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Bobertt  +   882d ago
Buy a new one lol
mewhy32  +   882d ago
then you go out and spend even more money with Micro$oft.
DecoyOctopus  +   882d ago
I dont even want the camera to begin with, why should i have to buy a new one if it breaks? Microsoft better send me a new one for free and pay me to play with the damn thing.
Cmk0121  +   882d ago
Nothing as its not integrated into the whole OS like kinect is
blitz0623  +   882d ago
They basically said "Oh yeah, we never thought about that! *smacks head* at least it's still in development! We will see if we can sell Kinect 2.0 separately."

The thing is, if the X1 and Kinect need each other to function, then it's pointless to sell them separately. Microsoft just doesn't want to say "Yeah when your Kinect 2.0 breaks down you gotta spend another $500 to get a new bundle or send it to us for repair!"
HammadTheBeast  +   882d ago
Don't worry, they'll "clarify" this in a month or two.
Darrius Cole  +   882d ago
They are probably going to sell them in the store for about $150 - $200. Their price will instantly give the internet another target to use against the Xbone and the rage to fuel lots of attacks against said target.

The fact that Microsoft are not readily forthcoming with the prices tells me that they are hiding something.
The_Con-Sept  +   882d ago
dedicatedtogamers  +   882d ago | Well said
Why can't Microsoft just give straight answers?

This is terrible. At best, people need to hold off on buying the Xbox One to see exactly what the plan for the thing is. Xbox is a ship adrift right now. Mattrick is gone. Half of the X1's vision (always online, take your library anywhere, etc) is gone. At worst, people should just ignore the X1 completely until Microsoft gets its act together.

Anyone who buys a launch X1 and runs into problems: I have absolutely no sympathy for you. It's 100% clear what is going on with the X1 and if you buy it anyway hoping for the best, that's your own fault.
overlordror  +   882d ago
Can't agree more. Console launches have always been rocky at best and Microsoft is just a laughing stock at this point.

Anybody who supports this day one and regrets it, you have no one to blame but yourself because we all saw this coming a mile away.
The_Klank  +   882d ago
Well it looks like some press is trying to point consumers the right way.

Another non answer. That is one thing Sony has done right since the reveal. Being frank.
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loulou  +   882d ago
"100% clear what is going on with x1" what is going on then?? because i would like to hear your wisdom on the subject
CrossingEden  +   882d ago
you go to EVERY xbox one article spouting the same negative nonsense, and have a crapton of bubbles while people like me who defend it have three, shows how effective the reputation system is, "I have no sympathy for you" um what? get over yourself, its a video game console, get a life and stop spreading the same negative nonsense to EVERY microsoft console because you have nothing better to do
wastedcells  +   882d ago
Seriously wtf, what if we end up with another red ring situation due to a stupid mandatory Camera. Things fail, defects happen but if my system bricks because of a Kinect I dont want in the first place I'll be pissed. Already went through 7 360's.
Major_Glitch  +   882d ago
Hey guys let's tone it down a little. I'm sure the Xbox1 will have a smooth launch free of technical issues. But then again, I thought that about the 360.
aiBreeze  +   882d ago
8 disagrees? Really? This guy is spot on.. it's typical corporate hogwash avoiding an extremely valid concern.
zohak   882d ago | Spam
chrismichaels04  +   882d ago
No surprise. When it comes to answering questions and communicating with the gaming community, MS has been beating around the bush for months. I wish MS would realize if they were just more direct and open with gamers, they wouldn't have such a negative image right now and gamers would be able to trust them again.
SniperControl  +   882d ago
That has been MS's major flaw with the X1, even way back when the whole "Always Online" rumor started, they did nothing to quash these rumors(even if they ere true). Even when the X1 was revealed, so many people wanted answers, yet MS kept quiet, they let the uproar build until it turned and bit them in the ass.

I'am pretty sure that MS will throw millions upon millions at advertising, targeting the moms & pops who have no clue about consoles just so that little Billy can dance merrily in front of his TV.
zohak   882d ago | Spam
greenlantern2814  +   882d ago
Really why is this a hard answer?
Most likely you will get the standard warranty from the company of 30 days. So I suggest buying an exstended warranty from the store you get it at if available. That way if/ when it breaks you might be able to go to the store and get a new one. But it will really suck if you have to send it off to get replaced because that might take weeks. Weeks of no gaming. Terrible
B-radical  +   882d ago
Well our feedback matters apparently so hopefully they will release a cheaper xbox one without the dam thing
MariaHelFutura  +   882d ago | Well said
Microsoft won't even answer. That's hilarious. They don't have anything to share on what happens if your mandatory camera breaks.

LOL. How much more arrogant can you get?
2cents   882d ago | Immature | show | Replies(5)
Mikeyy  +   882d ago

5 months till launch and they still need to mass produce, the specs are final, they have to be, they where before E3, there is no time for a revision.

They have all the answers, they are clearly just witholding it from you, because all the answers are damagaging PR.
ogwilson  +   882d ago
Great question. Meh answer. Let's just hope it never comes to that
2cents  +   882d ago
Stupid question.

“Xbox One is still in development and we are excited to share more over the coming months, but we don’t have anything further to share at this time.”

perfect answer.
mxrider2199  +   882d ago
stupid question? if the kinect breaks and you cant play your xbox until you buy a new one or it is fixed you will be mad. If the kinect breaks and you can still play ur xbox then people will be demanding an xbox to be sold without the gimmecky kinect so save money when they will simply never use the kinect
#3.1.1 (Edited 882d ago ) | Agree(7) | Disagree(0) | Report
sync90  +   882d ago
You actually sound as bad as the people you described.
Major_Glitch  +   882d ago
@2cents Whoa! Take the nerdrage down a notch. The Xbox1 is going to be a damned good system. All we're saying is that MS is doing a really HORRIBLE job with their PR.
Hicken  +   882d ago
Perfectly horrible answer. That's the sort of thing they should have been able to respond to AT THE REVEAL. You don't develop a system that requires a peripheral to work and then NOT have any idea what people should do when that peripheral breaks.

I mean, Nintendo had an answer for their gamepad, which you couldn't find in stores at first(I don't know if that's changed, but I can't recall seeing one). If Sony had a mandatory peripheral, they'd have thought of this quite some time ago.

ANY company would have had an answer ready by this point; most would probably have come up with it during the concept stages of the device.

Most importantly, companies that wanted to maintain- or, in Microsoft's case, regain- confidence and trust from their consumers would be quick to give an answer people could be satisfied with.

Who the hell is gonna be happy with the answer they gave? Are YOU even satisfied with that? I don't believe you are, but IF you are, you shouldn't be making big-money decisions.
Dlacy13g  +   882d ago
I think one fundamental shift happened from Xbox 360 and Xbox One that most are not seeming to understand. With the Xbox 360 Kinect was / is / always will be a peripheral that you could buy seperately. Its an add-on and wasn't part of the system. With Xbox One and Kinect 2.0 it is and always will be part of the system. Just like a disc drive in Xbox One, Kinect 2.0 is hardware for the system. They designed it all to work together. Given you can turn off all the features of Kinect through privacy settings really the system just needs to know its plugged in from what I can tell. If Kinect 2.0 isn't working its like your disc drive failing. Some functionality of the system still probably works but its limited in what it can do.
OrangePowerz  +   882d ago
Thats the part I dont get. If I can turn it off why do I need to have it plugged in?
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Dlacy13g  +   882d ago
Well let me put it this way, technically you don't need to use your disc could just download 100% of your games but the system still comes with a disc drive just in case you do decide you want to use it. On your PC you can disable your disc drive if you want, on a lap top you can disable the built in camera if you want but they still get sold with those components and by default are in use when you boot up.

Kinect 2.0 is part of the Xbox One System but they had to allow people to turn off the functionality for privacy/legal purposes.

Edit: and they require it to be plugged in because that is the system...Kinect is part of the Xbox One.

@ShwankyShpanky... I haven't heard anyone say the Xbox One will stop working if the camera malfunctions...only that it needs to be plugged in. They require it plugged in because it is a controller for the system along with the game pad. Jesus... I don't get why you and so many others get so hung up on Kinect 2.0 being part of the system. I am sure the only reason they require it to be plugged in is because they are making sure that functionality is there for ANY game developer. Its a part of system that any developer making a game KNOWS they can put the functionality into the game and it will be there for all not just a portion that decided to buy a camera.
#4.1.1 (Edited 882d ago ) | Agree(2) | Disagree(12) | Report
ShwankyShpanky  +   882d ago
@Dlacy13g: ...and yet your PC or console will still work if the optical drive breaks, so long as you're playing a game off the hard drive. Same with the camera. If these components malfunction, the system can still perform all the other operations that do not specifically necessitate the malfunctioning component. Not so with Kinnect. Pretty significant difference.

It seems like a pretty simple question that no one seems to be able to answer: If Kinnect can be completely disabled via software, why can it not be unplugged from the system? Let's see a real technical reason, not BS about "because it's part of the system."
WeAreLegion  +   882d ago
But the disc drive isn't sitting ten feet away from the console, connected to the console via wire. The Kinect 2.0 is.
OrangePowerz  +   882d ago
I don't see a reason why a camera needs to be part of the system. Given you can turn everything off it can't be an integral part of it because otherwise it would be required to be on and not just plugged in.

For me they just want to sell Kinects because as a stand alone not that many people would buy one after the experience people had with the first Kinect. They invested money and bought even a company for it and went on about how controller free gaming is the future. Now they came to the point of making it optinal again and kind of abandon it and the investment they made or shoehorn it into the next console and make it mandatory so they can claim Kinect is a huge success because it has a 100% attach rate.
Dlacy13g  +   882d ago
"I don't see a reason why Kinect needs to be part of the system"...

I get many of you don't want a camera..and I am sure many of you are getting a PS4 because it wont have a camera. If you are getting an Xbox are getting Kinect 2.0.

The reason they are making Kinect required is simple... ANYONE making Apps or Games for Xbox One will 100% know that the end user will have a Kinect to use IF that developer chooses to have Kinect features.
ShwankyShpanky  +   882d ago
My best guess is that maybe the wifi card/antenna is in the Kinect. But why not just come out and say it? Though I guess some might consider that shifty engineering to *really* make the Kinect mandatory.

P.S. This is kinda odd... how come this pic has 9 plugs along the back:

...but this one only has eight?

Extra plug on a prototype maybe?
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ShwankyShpanky  +   882d ago
@Dlacy13g: But again, a computer will still work if you remove the optical drive or the camera entirely.

"Its a part of system that any developer making a game KNOWS they can put the functionality into the game and it will be there for all not just a portion that decided to buy a camera."

There are a fair number of people that begrudgingly accept that the Kinect is bundled, but want to be able to unplug it. AGAIN: If it can be fully disabled, how is that different from unplugging it? It's still "there" in the box if devs can make worthwhile use of it.

As far as why people are "hung up" over it, I've seen multiple reasons. Some people move their consoles around and don't want to drag a Kinect around with it. Some are concerned their console will be useless if the Kinect breaks. Some are concerned that shutting it off via software settings isn't really shutting it off at all. Some just don't want the extra clutter.
JOHN_DOH  +   882d ago
If kinect is broken, IT WON'T SHOW UP AS BEING PLUGGED IN. Isn't that what is being asked? Will they sell it separately, or will you have to buy a whole new $500 system. Or maybe Microsoft will give one for free?
Max-Zorin  +   882d ago
Whoever discovered Kinect need to be kicked in the head by Tony Jaa.
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WeAreLegion  +   882d ago
Tony Jaa is the greatest.
Gamercore  +   882d ago
*sigh* Oh, Microsoft.
PositiveEmotions  +   882d ago
Wow lol i hope its not true but knowing ms they probably will do this.
brettyd  +   882d ago
Such a sketchy company, they really need to get their sh** together. You're taking a risk if you buy this thing day 1.
GiggMan  +   882d ago
My daughter knocked her brother's original Kinect in the floor but luckily it didn't break. If something similar happens with the X1 I would like to know what to do about it (beside tell my lil girl to sit the hell down somewhere). If the device is not sold separately and it's broken accidentally will they replace it?

I'm thinking they will sell them separately and charge you an arm and a leg like all their other proprietary peripherals.
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creatchee  +   882d ago
Well, the main problem there is that you or somebody you know broke it. It didn't fail from natural use or defect - it was broken by a person, accidentally or not. Therefore you should be responsible to replace it. And since Kinect is considered to part of the system, rather than simply a peripheral, it's the same as if you dropped the console itself.
GiggMan  +   882d ago
I see what you mean but that sucks. I know if you break something it doesn't get replaced but I was wondering if it's not offered up at retail. It would be hell to break the camera and have to get a new systems. That's a little extreme. I see them selling the camera separately because something like that is bound to happen.
ShwankyShpanky  +   882d ago
Most people don't set their consoles on top of their TVs.

"Well, the main problem there is that you or somebody you know broke it. It didn't fail from natural use or defect - it was broken by a person, accidentally or not."

What difference does that make? Good thing MS has such an exemplary record with their hardware, right?

So if I drive over a nail, I should have to replace my car? After all, it didn't fail from defect, and the tire is part of the car, not simply a peripheral.
crazyeightz  +   882d ago
That is exactly the one thing holding me back from getting a One and getting a PS4 instead. I loved the Kinect but only in the form of a peripheral. When it becomes mandatory it means I have to depend on a 100 dollar accessory to use a 400 dollar device? Sorry it doesn't work that way. If I want to use a 400 dollar device it should work or not depending on the working conditions of that device, not some accessory. Make the Kinect optional and people like me will gladly drop 500 dollars down knowing I can use it for 6 years wihout having to shell out 100 dollars every couple of years just to play it.
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Williamson  +   882d ago
They're doing as bad of a job as the Vancouver Canucks did with the goaltender issue....I hope people actually get that reference since hockey isn't that popular outside of Canada.
SilentNegotiator  +   882d ago
The bigger limitation is that the Canucks aren't popular outside Canada :)

-Blackhawks fan
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Reverent  +   882d ago
I think you'd be surprised. There are plenty of areas even in NA where hockey is actually very popular.
S2Killinit  +   882d ago
Microsoft is the most annoying company in the world right now. How are we supposed to trust these guys when they can't give one single straight answer to any question people have??
2cents  +   882d ago
Your like that annoying child in the back seat of the car...

are we there yet are we there yet are we there yet... NO WE ARE NOT.

Its not out yet. You cant buy it yet, it will have a warranty, it will be replaceable.
anyone who thinks otherwise is a fool.
S2Killinit  +   882d ago
Lol thanks. But I'm not complaining because I don't think there will be a solution. I'm complaining because Microsoft just doesn't seem like a consumer friendly company to me. They scare the shit out of me. They tried to take our Ownership rights away, they are implementing spy capabilities in their kinect while they boasted about how in the future companies could charge consumers according to how many people sit in front of kinect to a group of industry representatives. (not that this is the worst thing that could come of it) So as a consumer, I'm not happy with them. and that is my 2cents (;
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The Rock Bottom  +   882d ago
Do you work for MS? I smell a shill...
This is a legit concern for who ever it is who wants to commit to purchasing an Xbox one. Stop trying to make them sound stupid for something that could very well be a huge concern down the road.
ala_767  +   882d ago
Ahh! M$ didnt reponded.... Who knows in the future they will tell. Buy a new Xbox again!!! But the won't happen most likely :D
Fireseed  +   882d ago
I really REALLY don't get this issue. I mean yeah if it breaks you can't use your Xbox...

But have people really been breaking their Kinects with such a frequency that this is a issue? I mean how many stories have we seen of people playing with Kinect and then suddenly breaking it? 1?... 2? It's like the power brick to the 360. Sure if it breaks I have to get a replacement... but I won't break my shit.
OrangePowerz  +   882d ago
It's always possible that some quality issues are present in hardware just look at RRoD. There is always a risk that something breaks.
PFFT  +   882d ago
You can always exchange the damn thing.
Fireseed  +   882d ago
Yeah it's entirely possible that hardware issues could be present... same with any other device. Hell I could boot up my PS4 and the first patch could brick it. My new Galaxy S4 could have a faulty battery that could short out the motherboard. My Cintiq could have it's sensors misaligned... but we don't see reports on them.

I could understand if we had a report like "Kinect 2 uses recycled and faulty silicon" Or "Kinect sensor utilize recycled wire" But we haven't. It's just a bunch of fanboys trying to make something out of a non-issue.
mxrider2199  +   882d ago
@winter soldier the whole point is its an add on to the system
if an add on for your phone broke lets says your headphones broke should your phone stop working too??? no it shouldnt
TheTwelve  +   882d ago
They're so shady, I'm wondering if the X1 will come out on time...
InMyOpinion  +   882d ago
"What happens if the Xbox One’s Kinect sensor stops working?

- Let me put it this way, Mr. Amor. The 9000 series is the most reliable computer ever made. No 9000 computer has ever made a mistake or distorted information. We are all, by any practical definition of the words, foolproof and incapable of error."
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2cents  +   882d ago
There are many questiones being asked of the Xbox one, that are ill-timed.

I get the feeling that there is this inane searching for problems with the xbox one, people are acting as if the console is out and available for sale and MS is witholding information about something we already own. No. That is not the case here. Legally, all consumer rights will have to be addressed upon launch, with specifications, features, warranty information, returns, and other general rights all being listed and communicated at the time of launch. there is still 5 months before the console is even out.

Stop acting as if MS is purposely witholding information from us. It petty, childish and totally stupid behaviour. We all know the ball dropping that MS did during the initial announcement. They heard us loud and clear, now let them get their house in order and they will tell us when they are damn well ready.

Alas, im sure my comment will fall on deaf ears.
creatchee  +   882d ago
I hear you, 2cents. What people fail to realize is that prior to launch, they can change every one of their policies an unlimited amount of times. It wouldn't be wise, but they are within their rights. However, upon release, they can't do that as easily.

Why don't we just wait for the damned box to come out first before we crucify it?
OrangePowerz  +   882d ago
Sure you have some valid points, but the question abiut what happens if the Kinect breaks is very basic.

I disagree that they heard us gamers loud and clear. They heard the pre order numbers after E3 and I'm sure they expected Sony to have DRM as well. People complained before the console announcement when the rumours about always on and DRM started.
pabadamus1  +   882d ago
What I don't understand is how this particular topic became news. It looks desperate to me. Of course MSFT will not comment on rumor or speculation regarding their yet to be released hardware. I will make no assumptions based on a website's unanswered inquiries. Wait for all of the FACTS.
mxrider2199  +   882d ago
when are these facts coming release day? for the people who are getting these systems day one they want to know all the specifics before not after to make the right decision on which one they will buy or if they buy either of them
pabadamus1  +   882d ago

Yes, we should wait til launch day or whenever MSFT chooses. That is why I am not a proponent of preorders or launch purchases. When have we ever been privy to official info outside of a sanctioned press releases? Until then it is all conjecture and shoddy journalism searching for hits. Do not take my comments as some blind support for X1 because I will be purchasing both systems...just not at launch. My purchase will be a lot better informed than someone who decides to buy these things day one without any real world testing. I've been through 2 PS1s and 2 X360s. Luckily my original 60 gig fatboy PS3 is still kicking strong. Yeah I'm going to wait this one out.

So yes. You have to wait for all the facts.
dazzrazz  +   882d ago
Since this piece of shit is required to be connected to ur VCR (otherwise it wont work) I guess the answer is simple.You will need a new one O_0
shaenoide  +   882d ago
Translation : It will be a bad news for gamers.
levian  +   882d ago
It's a fairly valid concern. With the 360, if it got the RROD you could send it in for repairs under warranty, but it took nearly a month to get it back.

With this, its similar to your controller breaking. You need it to use the console, but if it breaks you can buy another the same day. Will you be able to buy a Kinect if it breaks, or wait a month for a "mandatory accessory" to be repaired?
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No_Limit  +   882d ago
What happen if the camera on your phone, Laptop, iPad dies? Well, send it in to the manufacturer to get it fixed. Same with the Kinect sensor. And I haven't seen any story that the current Kinect malfunction and camera in general don't break often so I see this as a non issue.
#20 (Edited 882d ago ) | Agree(2) | Disagree(10) | Report | Reply
OrangePowerz  +   882d ago
But they still work mostly if the camera breaks.
Major_Bogart74  +   882d ago
Of course they will fix it.For a large fee and a four week turnaround but still.
Payjin  +   882d ago
I will buy the XB1 specifically because of Kinect 2. I doubt I will ever play with it, but Kinect 1 is the only reasons my son (6 years old) or my wife (exercise) ever touch my 360. It’s taken a toy that was just mine and turned it into something that the whole family now uses. Hence I get less static playing my hardcore games (PS3 and Xbox) because other people in my house now see the value of the box for themselves. We gamers need to stop being such incredibly self-interested prigs and realize that it’s actually in our interest (personally very much so) for others to be interested in our hobby. It was much harder for me to justify to my family spending so much time and money gaming when it was just for me. Thank you Kinect!
SmokingMonkey  +   882d ago
Wow, so an XBox site (Xboxonedaily) asks Microsoft a very relevant question, and even they can't get a real answer?

Just like the WiiU tablet, if that breaks you have to send the whole console to get fixed...shame.

Nintendo always makes a sturdy system, Microsoft.....eerrmm...not so much.
CalvinKlein  +   882d ago
I expect either "kinnect doesnt fail" or "buy another one" to be their thinking.
PS_Family  +   882d ago
Guess Xboneds will masturbate more peacefully...
Kran  +   882d ago
In other words:

"We don't know. But we hope you'll stop asking us these questions after launch."

-_-' silly microsoft.
Z501  +   882d ago
Live & Learn. After RROD. Shouldn't MS expect such questions? Especially from potential buyers.
epct414  +   882d ago
Well... Until they give us a straight answer I will just assume they will pretty much force us to buy a new Kinect.
trigatch4  +   882d ago
So their answer was basically, "Good question... we better figure that out."
epct414  +   882d ago
Or maybe they'll tell us to buy an Xbox 360 when that happens!
NoobJobz  +   882d ago
"If you want a system that can function without Kinect, buy a 360."

If Mattrick would have been there, that would have been his answer.
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