WC - Whether we realize it or not, humans use expectations to measure our satisfaction with an experience. If our expectations are not met, we feel disappointment and frustration. If the expectations are fulfilled, we’re satisfied. But the true magic occurs only when our expectations are exceeded. When our expectations are surpassed, not only are we thrilled with the result, but the experience is cemented in our memory for some time. Plot twists are a great way for a developer to defy expectations and delight the player with something they would never have predicted.