XBF worked with it's online community as well as that of GameFaqs to pick the top five things wrong with Xbox LIVE.
From the Article:
"Ask an Xbox gamer what their biggest gripe with the Xbox LIVE service is, and you'll get a wide variety of answers. Working with both the members of XBF and our friends over at GameFaqs.com, we've compiled a list of the top five things causing headaches for us on XBL. And trust us; there's a lot more than five things that make us want to pull our hair out..."