Michael Leaño of FPS Rantings (part of the Video Games Channel Network) is amused that faithful Xbox 360 are "okay" in seeing 360 problems as a regular occurrence. He writes:
"I love the games in the Xbox 360. What's not to love? You've got the best shooters like Bioshock, Gears of War, Halo 3... The Orange Box, GRAW2, and I'm not even talking about the other genres yet.
What I don't like about the 360 is its unreliability. If there was a Guinness World Record for worst failure rate, I won't be surprised to see the 360's image placed beside it.
What's even more surprising is that Xbox 360 gamers are commending Microsoft for having 'great customer service.' Don't believe me? Read the case of the wiped 360 at Gamerscore blog. All you have to do is look at the comments made by its faithful readers."
Leaño decided he had to put in his two cents' worth: that customer service is not an acceptable substitute for product reliability.