"EA Disabling User Accounts Because It Thinks Any Contact With Amazon Must Be A Refund Request"
Wow I feel for those thousands of people, wonder if it has anything to due with Amazon pulling simcity off their site, is it back on their site? Perhaps there could be a lawsuit in the works against EA? Wouldn't that be some great news!
Just when you think EA cant get more petty and small...
One of these days, there will be a lawyer that will see an opportunity in suing EA... and a HUGE CROWD behind his back supporting him I smell it, one of these days
*goes to law school* I dont buy from EA ever since I heard they shutdown their online servers for games like fifa. PS2 still has games online so yea....
haaha EA is a bunch of blowjobs.
i really hope ea burns asunder. their business practices are down right odious.
Wow EA coming full force to defend its title of "worst company of america"
i guess they already wrote a speech.
Wow and the shit storm continues. EA is such a bunch of idiots.
What a vile company EA is. Can't handle the heat when the shit (rightly) hits the fan.
This is just unbelievable. EA should be sued over this, honestly.
This would be a legit reason
EA can pretty much do what it wants. That's why they hire a team of lawyers to cover their ass.
I think they need to get the hell sued out of them... Battlefield 4 is coming out next gen DON"T BUY IT....dont be weak....it's those that keep buying their shitty products that keeps this company alive....it's time EA went away forever.
Except, BF is good. I agree with never buying another sim city but not buying BF because u dont like the way, the co. Handled sim city? I'll support the BF devs.
Up until this game SimCity has always been a good game...great even. I don't know if BF4 will have any kind of issue that blows up in EA's face like this one(or the ME3 ending, which I felt was subjective), but if not then I'd say support their good games where they don't screw over the consumer, and don't buy the ones that do screw over the consumer. It sends a better message in my opinion. If you look historically you never see big companies(particularly EA) really extrapolate the correlations between their products properly. For instance...we all love micro-transactions because free to play casual crap gets so much money off them. Either way, boycotts never work, because outside our bubble people just don't care or don't pay attention until it actually effects them. I'd wager quite a few people who buy these games don't even know who the publisher is...same with SimCity.
I remember when EA was better than Activision, but now Activision have taken the back seat and EA have become the kings of a pathetic company. Gaming publishers don't even care about their consumers anymore, they only care for their ego.
The issue appears to be that contact is incorrectly assumed to be a chargeback, which could really be an issue with either Amazon or EA. It's only logical that EA would disable your game key once you get a refund. This sounds much more like miss communication than a deliberate act of evil.
What I think is the much more important issue here is how the customer, who is deaf, was treated by the online support person. 'Find someone to call on your behalf' is not acceptable. A good CSR would have found a way to help this customer over chat.
It could be a lack of proper training. That is rampant in most call centres.
Yes, and there are laws that actually make denying service to the impaired illegal. I don't know if they apply here though. If they could only handle his request over a phone call, then it would have to be that way across the board, in which case it's not illegal, but standard service. I feel for the guy, but there are services which are available for using the phone, which he ended up doing. It seems to me that an online representative should have been able to help him quickly and easily if the guy had had the correct information. This was just poor training and the CSR not actually caring to take the time to do his/her job. Basically they just passed the buck onto someone else, and knowing how call centers work, they keep people on hold just to get them to hang up because most people don't wait around an hour for help. What always annoyed me is calling tech support/customer support and being put on hold forever, but you call their sales line and someone picks up almost immediately.
THQ goes under but EA gets to stay?
How the heck would EA know that? Why would it be any of their business?
Haven't purchased anything from EA since Mass Effect 3 and probably should have skipped it too.
Aaaand EA continue to dig that hole.
you bet i'd want a refund went everything you advertised doesn't work in your game
EA, you wonder why your hated, surely you must read/hear what websites and consumers say, but you continue to dig your hole .. whats next banned people that talks smack about you over the net ? people bought your crap they have a right to complain or ask for a refund....
They engineer positive social media comments so it appears that their public reception is better than it is. They don't care what people say, they simply hire an advertisement company to spam bots all over the internet saying nothing but good things about them.
Ea have become utter twats! Every article that's keeps coming out about them just makes me hate them even more..they really don't care about there consumers... And eventually one day it will bite them in the ass. Let's see how battlefield 4 pans out before I buy that..
I've followed this mess from the beginning, and heard about how bad EA is in the past. But this is a new low. So low in fact that I won't buy another EA game new again. I'll buy used. I don't make these sorts of threats very often because I know I'll usually change my mind. But this is unacceptable. Any company that works with EA will lose my money, as will EA.
Maybe when they get their new CEO he will be more altruistic in his regard for the consumer. Whoever it may be would have a long road ahead of them though. It is possible to strike a balance between good customer relations/products and profits. Sometimes doing good gets you more...it seems to work for Atlus and NISA. It's funny how the smaller publishers seem to be pretty healthy and well loved.
I wish DICE wasn't working for EA. I love Battlefield games, but I hate to give EA my hard-earned cash. I haven't bought any other EA game for so long, precisely because of their shoddy business practices.
I was thinking about picking up Simcity once the Server issues had been resolved(Ha) but I just can't support this company.
There is a cheap free Sim City clone out there if you want a fix. It's like 10-$20 without all the anti-piracy and limitation fondling. http://kotaku.com/5989441/t...
but how do they know you are talking to amazon?
I looooove the BF series but these actions by EA are making me a bit cautious about my next purchase from this publisher.
I think people should take action against this.
You'd be surprised how far you can stretch 'legal' with the amount of lawyers EA employs.
In the article it says Amazon asked EA for a chargeback. That means maybe Amazon asked EA for a refund on all Simcity licenses. I'd be interested to know if that is true?
This is EA. Nothing they do will ever surprise me.
Don't buy Battlefield 4 and send a message to EA. Who am I kidding, it'll sell Millions and EA will sit back and sigh "yeah gamers still love us". Fool me once, shame on you. Fool me twice, shame on me. I've been burned by EA myself and hearing about this with Sim City that EA hasn't improved even a tiny bit better will make BF4 a hard buy for me.
Public opinion of EA couldn't get any worse... I woke up this morning thinking this. I was wrong.
EA's been going down hill ever since simcity released.
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