The Consumerist reports:
"Okay, everyone together in Moe Szyslak's voice: 'Whaaaaa?' We're just as confused as you are. Newegg, which has one of the most stellar reputations of any retailer, online or b&m, apparently sent a customer a regular PS3 box instead of one with a Blu-ray copy of 'Spiderman 3.' Here's where it gets all evil alternate universe: when the customer called to complain, the CSR told him it wasn't Newegg's problem and for him to talk to Sony."