For the score, PC GAmer are forcing themself to be a little objective. There are worse MMOs than this, and hammering it with a sub-20% mark would be unfair.
But in a world with everything from WoW to City of Heroes to Tabula Rasa, that a game like this can still be considered acceptable entertainment sickens and saddens them. To play this as long as it demands is simply a waste of your life. Please, don't do it.