"Our engineers have finally provided details regarding the issue you are experiencing. Currently, this is a known issue and our engineering team are creating a patch which should resolve the issue. Unfortunately, the patch has yet to be tested and will be released sometime in March. Other issues will be addressed but unfortunately we do not have a list at this time. If you have anymore questions please feel free to respond back to this email or please visit our website and review our extensive Self Help Knowledgebase (http://support.ea.com). Have a great day!!!
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