"I admit that I’m fairly new to the online gaming world; my PlayStation 3 wasn’t connected to the internet until four years after I bought it. As a result, I had no prior expectations of what an online videogame store should be like. Sure, I puttered around Amazon looking for cheap Lufia 2 cartridges, but I was still relatively naive when it came to online design.
Then I finally connected to the PlayStation Network for the first time and brought up the PlayStation Store. It was fairly intuitive, and it did its job, so I was happy enough. A year later, I wake up from a late night and go to play some Jumping Flash, only to be prompted by an update. Groggy, I just spammed the confirm button until it was all taken care of.
My next foray into Sony’s digital storefront was one of woe and confusion. That one update, which rolled out back in November of last year, completely changed the layout for a more modern looking store and in turn, completely borked the experience."
- Tom Farndon