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Submitted by Gamedot 628d ago | article

PS+ trials: Don’t get caught out

Gamedot writer Joe Bennett finds it's easy to get stung by Sony and their PS+ trials. (PS Vita, PS3, Sony)

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JoGam  +   628d ago
Auto renew is mentioned in the terms and conditions before you buy.

It auto renewed for me one year but then I deactivated it. Didnt matter though cause I will continue being a Plus member as long as I can.
#1 (Edited 628d ago ) | Agree(49) | Disagree(4) | Report | Reply
Gamedot  +   628d ago
Joe is making the point it goes against the rest of their system (auto-fund)
LocutusEstBorg  +   627d ago
Bullshit article. The term auto-fund and every context in which it's used on the PS3 clearly means it automatically transfers from your credit card to your wallet without prompting you to first transfer to your wallet when you buy a game or some DLC.

A subscription is just that: a subscription. Your credit card will be charged periodically. It's the same when you buy any subscription online such as on file hosting websites or Office 365. You need to request a cancellation, even if you get one month free.
#1.1.1 (Edited 627d ago ) | Agree(21) | Disagree(2) | Report
aCasualGamer  +   627d ago
Kurianofborg @

Are you mentally ill? Why do you call bull****? It is true, i posted a comment few weeks back stating the exact same thing. It happened to me aswell. My "auto-fund" was dechecked, but apparently it was overwritten when i tried the trial. After the trial was over it continued, and withdrew 17,99 from my credit card. Automatically charging me for the full three month fee.

Now just because it's a subscription doesn't mean i want them to withdraw my money as soon as the period has passed. Why else is there an option between 3 months and a year? You buy the amount you want. After 3 months, you're the one making the choice whether or not you liked the product and want more, they can't make that decision automatically and without your content.

This is an outrage, and i hope people pay attention to this.

I'm not saying the product itself is bad, i loved the games i tried out... but that was it. I didn't want anymore. PS Plus is a great product and a bright shine on this capitalistic industry, with that said. There is absolutely no excuse for them treating customers like a herd of money giving numb nuts.
Temporary  +   627d ago
lol @ "this is an outrage"!

Are you guys adults? There are TONS of services that do this same exact thing, it's not a horrible business practice it's a subscription service.

If you feel like PS+ isnt for you, then just cancel the subscription, they wont cancel it for you. Be an adult and dont blame them for something you're responsible for.
#1.1.3 (Edited 627d ago ) | Agree(14) | Disagree(3) | Report
hay  +   627d ago
Most of paid subscriptions use this strategy. It's kinda embedded into "paid subscription" name itself.
While they have this in their Terms and Conditions, this is something you declare you have read and agree completely to it. Which means a refund is only a matter of company's policy on this stuff, or of a person character you've contacted.
If one of you is an a-hole or a tool, no refund.

Which concludes to the main reason why is that: money-money-goooold.
xyyyr  +   627d ago
Pretty much every online subscription based service does this, including Live. At least with the PS3 it is easy to turn off. Some services do almost everything they can to stop you doing this by making the process a complete headache.
Sithlord-Gamble  +   627d ago
@Casual ...
It explicitly tells you when you purchase PS+ in the disclaimer that you will be billed for the next term when your subscription expires unless YOU deactivate the autopay feature.

Looks like somebody didn't read the fine print.
iamnsuperman  +   628d ago
I agree and in a way it is our own fault for not reading the terms and conditions. Who reads them? I know I don't and I do wonder how much permission I am giving to these companies. Look at play.com had a clause in their terms and conditions that they could have our soul as a joke (think it was for either Halloween or for april fouls day).

All "free" trails do this system. Just read the terms and conditions
#1.2 (Edited 628d ago ) | Agree(24) | Disagree(1) | Report | Reply
HammadTheBeast  +   627d ago
If you put your credit card in, of course it's going to auto renew. I'm pretty sure it even tells you that beforehand.
MaxXAttaxX  +   627d ago
@HammadTheOne
Exactly. It's like Netflix, Gamefly and other subscription services. They'll renew unless you cancel.
garos82  +   627d ago
To be fair there is a pop up warning after you"read"the terms and conditions that tells you about the auto fund.all you do is disable it from "my account"straight after and your good to go.

It's worth noting that it will be put back on to auto fund once you renew.Just like every other subscription service out there.
Snookies12  +   628d ago
Isn't pretty much EVERY free trial like this on anything? Every time I sign up for a free trial of something online, it always states that you have to deactivate it before the trial ends or else it'll charge you at the end for a subscription.
Seraphim  +   628d ago
exactly... any type of membership such as this generally gets auto renewed. any trial that requires a card on file always states you must cancel before the trial is over otherwise it's assumed you want said subscription and are billed... Consumer error. I guess in the process he may be able to spread the word so others don't suffer the same fate but he'll find no sympathy here. If I recall when I used my 30 day trial it specifically stated somewhere that I saw it the subscription had to be canceled or it would auto renew.
Axecution  +   628d ago
Not even the terms and conditions, it says it right on the info thing that comes up when you are about to subscribe to Plus.

Its like 10 lines. If you somehow didn't know that it's auto-renewing, you.... i dont even know haha
FamilyGuy  +   628d ago
This is old news, Sony issued a warning about this exact thing when PS+ started and another warning was given after the outage happened and they gave us all a month trial AAAAAND it's ALSO in the TOS.

I bought a 3 month subscription a while back and the first thing I did was go in and shut off auto-renew. I was well informed that the setting would be changed to [on] when I subscribed. It was bold, right up front, extremely hard to miss.
#1.5 (Edited 628d ago ) | Agree(11) | Disagree(2) | Report | Reply
stage88  +   627d ago
Yeah, that's what I don't get.

He says 'it's easy to get stung'. Why would you want to pass up on continuing Plus?
WeaseL  +   627d ago
Its not like anybody else does it :cough Netflix Lovefilm Blizzard and more who offer free trials.
They all want your cc details and hope you forget to cancel
#1.7 (Edited 627d ago ) | Agree(4) | Disagree(0) | Report | Reply
aCasualGamer  +   627d ago
It is true, this happened to me aswell.
#1.8 (Edited 627d ago ) | Agree(1) | Disagree(4) | Report | Reply
amnda98weile   627d ago | Spam
andrewsqual  +   627d ago
@aCasualGamer Oh noes, now your gonna get 12 more PS3 and 6 Vita games handed to you. Fiddlesticks.
imdaboss1  +   627d ago
Netflix, redbox instant, gamefly, and etc you have to cancel yourself or they keep charging..all companys do it..lame article
lfclee  +   627d ago
I like the arcade games there fine but the price on ps3 title games is extortion on psn store !
#1.12 (Edited 627d ago ) | Agree(1) | Disagree(1) | Report | Reply
aquamala  +   628d ago
just remember to turn auto-renew off every time you buy or extend your membership.
chukamachine  +   628d ago
That's abit naughty I have to say.

Once off, it should be left off unless you want it to be renewed.
GribbleGrunger  +   628d ago
Oooo, I'm glad I read this! I forgot to turn it off ... but it was my fault.
raWfodog  +   627d ago
Kudos for taking responsibility for your actions. Too many people find it easier to blame someone else for their lack of attention.
THC CELL  +   628d ago
I my self say don't worry it's worth leaving on
BLAKHOODe  +   628d ago
Playstation Plus is worth keeping and I don't plan to ever cancel, BUT I don't like a company dipping into my bank account without being aware of it. It's irresponsible and difficult to keep an accurate account of your finances that way.
Irishguy95  +   628d ago
It's everyone's own fault really, but it's a common business practice now where it will be your own fault because you weren't searching for it. They try to keep it somewhat hidden so that people will fall for it. MS did it too. It is something that should be printed in big massive letters, or it should ask you if you want auto renewal on etc. Instead of being hidden in the Tos that no one reads.
Cam977  +   628d ago
My Sister got caught by this so I don't buy it anymore. I live off 1 month trials. If you want another one just make an email and use the generator available until march. I have used 2 or 3 and have one more.
Nicaragua  +   628d ago
Thats a great solution for freeloading gypsies but the rest of society tend to pay for the services we use.
vlonjati77  +   627d ago
hahhaa nice one NICARAGUA lol.Usually I put money on my account 50 0r 100 dollars then immediately I delete my credit card info.not for ps+ cause I would renew it anyway its a great service.Lots of st people get screwd cause they take it the comfotable way they dont read the fine prints.
L6RD7BLU3  +   628d ago
Dude I'm a plus member and all you have to do is delete your billing info and turn off auto renew. I never leave my billing info on anything I just re-enter it in if need be
raWfodog  +   627d ago
Exactly. Even when I buy stuff from Amazon, I'll re-enter my credit card info, order my items, and then go clear my cc info from my account. It takes a minute to enter the info back in again but saves a whole of lot problems that may come up later on.
MasterCornholio  +   628d ago
This is just like XBOXlive then. Well i guess i will turn it off when i get home then.
mac_sparrow  +   628d ago
Company in doing things like other companies do shocker!

Seriously, this is news? Oh I see... It is news, with an agenda.

Move along people, nothing to see here ;)
#10 (Edited 628d ago ) | Agree(9) | Disagree(0) | Report | Reply
Pathosverdes3  +   628d ago
They are just splitting hairs. Read the terms before jumping in. Its really simple and should not be a surprize to a "gaming journalist"...
talisker  +   628d ago
I can't read but I can write!
morganfell  +   627d ago
Comment of the day! They can't make games but they can damn sure criticize them.
TheSaint  +   628d ago
If you read all the info then the auto renew is apparent.

Dumb article is dumb.
5eriously  +   628d ago
Like anything else you buy or contract to, "Read the ToC", is that so difficult? If you don't read the ToC do not cry foul later!
#14 (Edited 628d ago ) | Agree(2) | Disagree(0) | Report | Reply
lodossrage  +   627d ago
You have a hard time trying to find a free trial that DOESN'T do this
Almost every free trial that I've ever seen or used are set to auto renewal if the customer themselves to cancel and/or remove their info. So why should PS Plus be any different?.

Not just that, but if people would actually READ before they buy, they'd realize they were warned about it both before and after the purchase of Plus.
Reborn  +   627d ago
Most notable - Amazon do this with their Prime offers too. So do most other companies. It's simple. Once activated, turn off auto-renew.

How hard is that? I would only complain if they made it so you CANT disable it, once activated.
#16 (Edited 627d ago ) | Agree(1) | Disagree(0) | Report | Reply
TheObserver  +   627d ago
Even internet service provider special deals do this... Once the grace period is over, they charge full price for internet. This guy never pay a bill in his life or what?
despair  +   627d ago
Thing is as I don't live in the US but use the US store for everything my credit card is not recognised by Sony. So I usually have to buy a psn card for purchases from amazon or the like which is fine as its immediate and costs the same.

Problem is that I have 3 thiry day PS+ trials that I cannot use at all to add to my current PS+ subscription because they keep asking for a credit card with the code which does not work as I mentioned above.

I find this ridiculous.
violents  +   627d ago
When you purchase ps+ it resets your auto renew to on. If you dont manually turn it off it will remain that way, it says so when you make a purchase of plus. Its not even in the terms of service that no one reads, they make a specific point in telling you so dont blame the service because your an idiot that doesnt read things when youre making a purchase.
FITgamer  +   627d ago
Ive purchased 2 1 year subscriptions and used 2 30 day trials and it states that auto-renew is activated when you purchase every time. So if you don't read before you buy and you get "stung", its your own damn vault! Also i really wouldn't say its getting "stung" cause PS+ is worth every penny and then some.
#20 (Edited 627d ago ) | Agree(1) | Disagree(0) | Report | Reply
Ares90  +   627d ago
I barely read conditions & terms, but when you get a PS+ trial, it says very clear in like the very fist paragraph that it will auto-renew. Just go to the Account Mngmt -> Services and deactivate PS+ Auto renewal. Very simple.
cleverusername  +   627d ago
Who gives someone their bank details without reading and understanding the terms?
BIGBOSS08  +   627d ago
you dont even need to read the terms. the last time i subscribed i got a warning about auto renewal and instructions on how to turn it off.
Donnywho  +   627d ago
If you sign up for something without reading anything and then you fall down some stairs... You're gonna have a bad time.
Raoh  +   627d ago
Are there any services out there that DO NOT auto renew?

XBL, PSN, MMO's, Netflix, Gamefly etc etc etc...

Is the writer new to online services?

Trials are ways to get you to subscribe, they hope you like it enough to continue paying, matter of fact they know you want the service so they go ahead and take the subscription fee.

Fair? I can't answer that, but its not new.
#25 (Edited 627d ago ) | Agree(2) | Disagree(0) | Report | Reply
Gamedot  +   627d ago
I think a lot of you are missing the point of the article. Joe isn't debating Sony advises you about auto-renew, he's pointing out that it goes against the auto-fund options and changes your previously set options, meaning if you don't normally have funds in your wallet and auto-funds were switched off, Sony will change it to complete the auto-renew rather than cancelling the service.
forever_milan  +   627d ago
but that is what everyone is saying, you get a big & bold warning that it would auto-renew. It's not hidden in myriad of text, it is THERE for everyone to see. This is coming from someone who got renewed for 3 months of PS+.
dasiearakelian4   627d ago | Spam
Mac420  +   627d ago
Whole point of free trails hoping people subscribe to the service an forget they had to put a credit card in trail ends they charge you how they make money, off of idiots like this that don' take the time to read small print..
azshorty2003  +   627d ago
I buy the cards from the store. That way, my credit card is never in their hands and they can't charge it.

Not that I would stop being a member, but it's just one less thing I have to worry about going on my card without remembering/knowing.
Tastynoodle  +   627d ago
I've used the trail myself and clearly noticed it mention auto-renewal. It's not like it's any surprise. Netflix, Crunchyroll and the other streaming sites use the same system after a trail - as do subscription-based MMOs. It's nothing new and something you really should expect first.
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