Gamedot writer Joe Bennett finds it's easy to get stung by Sony and their PS+ trials.
Auto renew is mentioned in the terms and conditions before you buy. It auto renewed for me one year but then I deactivated it. Didnt matter though cause I will continue being a Plus member as long as I can.
Joe is making the point it goes against the rest of their system (auto-fund)
Bullshit article. The term auto-fund and every context in which it's used on the PS3 clearly means it automatically transfers from your credit card to your wallet without prompting you to first transfer to your wallet when you buy a game or some DLC. A subscription is just that: a subscription. Your credit card will be charged periodically. It's the same when you buy any subscription online such as on file hosting websites or Office 365. You need to request a cancellation, even if you get one month free.
Kurianofborg @ Are you mentally ill? Why do you call bull****? It is true, i posted a comment few weeks back stating the exact same thing. It happened to me aswell. My "auto-fund" was dechecked, but apparently it was overwritten when i tried the trial. After the trial was over it continued, and withdrew 17,99 from my credit card. Automatically charging me for the full three month fee. Now just because it's a subscription doesn't mean i want them to withdraw my money as soon as the period has passed. Why else is there an option between 3 months and a year? You buy the amount you want. After 3 months, you're the one making the choice whether or not you liked the product and want more, they can't make that decision automatically and without your content. This is an outrage, and i hope people pay attention to this. I'm not saying the product itself is bad, i loved the games i tried out... but that was it. I didn't want anymore. PS Plus is a great product and a bright shine on this capitalistic industry, with that said. There is absolutely no excuse for them treating customers like a herd of money giving numb nuts.
lol @ "this is an outrage"! Are you guys adults? There are TONS of services that do this same exact thing, it's not a horrible business practice it's a subscription service. If you feel like PS+ isnt for you, then just cancel the subscription, they wont cancel it for you. Be an adult and dont blame them for something you're responsible for.
Most of paid subscriptions use this strategy. It's kinda embedded into "paid subscription" name itself. While they have this in their Terms and Conditions, this is something you declare you have read and agree completely to it. Which means a refund is only a matter of company's policy on this stuff, or of a person character you've contacted. If one of you is an a-hole or a tool, no refund. Which concludes to the main reason why is that: money-money-goooold.
Pretty much every online subscription based service does this, including Live. At least with the PS3 it is easy to turn off. Some services do almost everything they can to stop you doing this by making the process a complete headache.
@Casual ... It explicitly tells you when you purchase PS+ in the disclaimer that you will be billed for the next term when your subscription expires unless YOU deactivate the autopay feature. Looks like somebody didn't read the fine print.
I agree and in a way it is our own fault for not reading the terms and conditions. Who reads them? I know I don't and I do wonder how much permission I am giving to these companies. Look at play.com had a clause in their terms and conditions that they could have our soul as a joke (think it was for either Halloween or for april fouls day). All "free" trails do this system. Just read the terms and conditions
If you put your credit card in, of course it's going to auto renew. I'm pretty sure it even tells you that beforehand.
Exactly. It's like Netflix, Gamefly and other subscription services. They'll renew unless you cancel.
To be fair there is a pop up warning after you"read"the terms and conditions that tells you about the auto fund.all you do is disable it from "my account"straight after and your good to go. It's worth noting that it will be put back on to auto fund once you renew.Just like every other subscription service out there.
Isn't pretty much EVERY free trial like this on anything? Every time I sign up for a free trial of something online, it always states that you have to deactivate it before the trial ends or else it'll charge you at the end for a subscription.
exactly... any type of membership such as this generally gets auto renewed. any trial that requires a card on file always states you must cancel before the trial is over otherwise it's assumed you want said subscription and are billed... Consumer error. I guess in the process he may be able to spread the word so others don't suffer the same fate but he'll find no sympathy here. If I recall when I used my 30 day trial it specifically stated somewhere that I saw it the subscription had to be canceled or it would auto renew.
Not even the terms and conditions, it says it right on the info thing that comes up when you are about to subscribe to Plus. Its like 10 lines. If you somehow didn't know that it's auto-renewing, you.... i dont even know haha
This is old news, Sony issued a warning about this exact thing when PS+ started and another warning was given after the outage happened and they gave us all a month trial AAAAAND it's ALSO in the TOS. I bought a 3 month subscription a while back and the first thing I did was go in and shut off auto-renew. I was well informed that the setting would be changed to [on] when I subscribed. It was bold, right up front, extremely hard to miss.
Yeah, that's what I don't get. He says 'it's easy to get stung'. Why would you want to pass up on continuing Plus?
Its not like anybody else does it :cough Netflix Lovefilm Blizzard and more who offer free trials. They all want your cc details and hope you forget to cancel
It is true, this happened to me aswell.
@aCasualGamer Oh noes, now your gonna get 12 more PS3 and 6 Vita games handed to you. Fiddlesticks.
Netflix, redbox instant, gamefly, and etc you have to cancel yourself or they keep charging..all companys do it..lame article
I like the arcade games there fine but the price on ps3 title games is extortion on psn store !
just remember to turn auto-renew off every time you buy or extend your membership.
That's abit naughty I have to say.
Once off, it should be left off unless you want it to be renewed.
Oooo, I'm glad I read this! I forgot to turn it off ... but it was my fault.
Kudos for taking responsibility for your actions. Too many people find it easier to blame someone else for their lack of attention.
I my self say don't worry it's worth leaving on
Playstation Plus is worth keeping and I don't plan to ever cancel, BUT I don't like a company dipping into my bank account without being aware of it. It's irresponsible and difficult to keep an accurate account of your finances that way.
It's everyone's own fault really, but it's a common business practice now where it will be your own fault because you weren't searching for it. They try to keep it somewhat hidden so that people will fall for it. MS did it too. It is something that should be printed in big massive letters, or it should ask you if you want auto renewal on etc. Instead of being hidden in the Tos that no one reads.
My Sister got caught by this so I don't buy it anymore. I live off 1 month trials. If you want another one just make an email and use the generator available until march. I have used 2 or 3 and have one more.
Thats a great solution for freeloading gypsies but the rest of society tend to pay for the services we use.
hahhaa nice one NICARAGUA lol.Usually I put money on my account 50 0r 100 dollars then immediately I delete my credit card info.not for ps+ cause I would renew it anyway its a great service.Lots of st people get screwd cause they take it the comfotable way they dont read the fine prints.
Dude I'm a plus member and all you have to do is delete your billing info and turn off auto renew. I never leave my billing info on anything I just re-enter it in if need be
Exactly. Even when I buy stuff from Amazon, I'll re-enter my credit card info, order my items, and then go clear my cc info from my account. It takes a minute to enter the info back in again but saves a whole of lot problems that may come up later on.
This is just like XBOXlive then. Well i guess i will turn it off when i get home then.
Company in doing things like other companies do shocker! Seriously, this is news? Oh I see... It is news, with an agenda. Move along people, nothing to see here ;)
They are just splitting hairs. Read the terms before jumping in. Its really simple and should not be a surprize to a "gaming journalist"...
I can't read but I can write!
Comment of the day! They can't make games but they can damn sure criticize them.
If you read all the info then the auto renew is apparent. Dumb article is dumb.
Like anything else you buy or contract to, "Read the ToC", is that so difficult? If you don't read the ToC do not cry foul later!
Almost every free trial that I've ever seen or used are set to auto renewal if the customer themselves to cancel and/or remove their info. So why should PS Plus be any different?. Not just that, but if people would actually READ before they buy, they'd realize they were warned about it both before and after the purchase of Plus.
Most notable - Amazon do this with their Prime offers too. So do most other companies. It's simple. Once activated, turn off auto-renew. How hard is that? I would only complain if they made it so you CANT disable it, once activated.
Even internet service provider special deals do this... Once the grace period is over, they charge full price for internet. This guy never pay a bill in his life or what?
Thing is as I don't live in the US but use the US store for everything my credit card is not recognised by Sony. So I usually have to buy a psn card for purchases from amazon or the like which is fine as its immediate and costs the same. Problem is that I have 3 thiry day PS+ trials that I cannot use at all to add to my current PS+ subscription because they keep asking for a credit card with the code which does not work as I mentioned above. I find this ridiculous.
When you purchase ps+ it resets your auto renew to on. If you dont manually turn it off it will remain that way, it says so when you make a purchase of plus. Its not even in the terms of service that no one reads, they make a specific point in telling you so dont blame the service because your an idiot that doesnt read things when youre making a purchase.
Ive purchased 2 1 year subscriptions and used 2 30 day trials and it states that auto-renew is activated when you purchase every time. So if you don't read before you buy and you get "stung", its your own damn vault! Also i really wouldn't say its getting "stung" cause PS+ is worth every penny and then some.
I barely read conditions & terms, but when you get a PS+ trial, it says very clear in like the very fist paragraph that it will auto-renew. Just go to the Account Mngmt -> Services and deactivate PS+ Auto renewal. Very simple.
Who gives someone their bank details without reading and understanding the terms?
you dont even need to read the terms. the last time i subscribed i got a warning about auto renewal and instructions on how to turn it off.
If you sign up for something without reading anything and then you fall down some stairs... You're gonna have a bad time.
Are there any services out there that DO NOT auto renew? XBL, PSN, MMO's, Netflix, Gamefly etc etc etc... Is the writer new to online services? Trials are ways to get you to subscribe, they hope you like it enough to continue paying, matter of fact they know you want the service so they go ahead and take the subscription fee. Fair? I can't answer that, but its not new.
I think a lot of you are missing the point of the article. Joe isn't debating Sony advises you about auto-renew, he's pointing out that it goes against the auto-fund options and changes your previously set options, meaning if you don't normally have funds in your wallet and auto-funds were switched off, Sony will change it to complete the auto-renew rather than cancelling the service.
but that is what everyone is saying, you get a big & bold warning that it would auto-renew. It's not hidden in myriad of text, it is THERE for everyone to see. This is coming from someone who got renewed for 3 months of PS+.
Whole point of free trails hoping people subscribe to the service an forget they had to put a credit card in trail ends they charge you how they make money, off of idiots like this that don' take the time to read small print..
I buy the cards from the store. That way, my credit card is never in their hands and they can't charge it. Not that I would stop being a member, but it's just one less thing I have to worry about going on my card without remembering/knowing.
I've used the trail myself and clearly noticed it mention auto-renewal. It's not like it's any surprise. Netflix, Crunchyroll and the other streaming sites use the same system after a trail - as do subscription-based MMOs. It's nothing new and something you really should expect first.
... this is something you complain about now?!?!?! Everyone does it, even porn sites! ... not that I know this from personal experience, y'understand. I just hear things. Yeah, that's it. *ahem,* Instead you wait to complain that Sony does it. What, did someone post a positive article about Plastation Plus or something? They did, didn't they.
Keep track of your own finances. Anything that has a free trial period is going to try and get you for a free?
sounds like these people just can't read english very well since auto-fund and auto-renew are completely different terms, and not confusing at all.
This is why I never give companies personal info like credit card info because they then know you have the money and they will find a way to get it off you so I buy the psn cards and renew my ps+ subscription at my own pace (also I am pretty paranoid).
N4G is a community of gamers posting and discussing the latest game news. It’s part of NewsBoiler, a network of social news sites covering today’s pop culture.