Submitted by Emilio_Estevez 473d ago | news

Microsoft Giving Affected Users of Cloud Outage a Free Month of XBL

Major Nelson writes:

"Thank you for your patience.

I wanted to update everyone that the Xbox LIVE Cloud Saved Games feature is back online. The Xbox Operations team has been working around the clock to get the issues resolved. I also wanted to pass along the below note from Alex Garden and let you know what we’re doing for those that were affected by the issue." (Xbox 360, Xbox LIVE)

Alternative Sources
darkride66  +   473d ago
It's nice to see MS on top of this, first by acknowledging there was an issue, keeping fans up to date via the website and finally making amends to the affected without delay. That's the way problems like this should be handled. Good job!
Summons75  +   473d ago
Cloud went out and people couldn't access saves.....this is the reason cloud services will never be standard.
Nevers  +   473d ago
Yeah... it was a real pi$$er, imHo. The night before this happened, my girlfriend and I had just transferred all of our saved games over to cloud so she could fit the Borderlands 2 DLC onto her HDD. Not having any access to our save files for the 1st weekend after Xmas sucked... I was able to access mine as of late Saturday night but as of last night she still wasn't able to access her cloud.

I've taken all my saved games back. My girlfriend will do the same, space pending. Xbox's Cloud is now absolutely useless to me. I also want to get my saves back from PS3'a cloud... though I get the impression it works differently... maybe it's a non-issue.
#2.1 (Edited 473d ago ) | Agree(0) | Disagree(0) | Report | Reply
Skate-AK  +   473d ago
No you can get all your saves back on PSN. But if the game has a locked save file then you have to wait 24 hours after uploading it to the cloud until you download it back onto your HDD.
Nevers  +   472d ago
Sweet! Thanks for the info =]
The_Infected  +   467d ago
All you had to do was move it from the cloud to the HDD on the Xbox. I did that when mine was down and could still play the game where I left off.
TheBrit  +   473d ago
Cloud will be standard - problems happen with all sorts of stuff online - it's the same when online gaming first happened, there were major hiccups - now online gaming is a standard.

Cloud storage being offline wasn't a big deal, it effected my wife with her halo campaign, no big deal, i copied the stuff that was pending upload to her hard drive and she could continue.

Giving a free month for something that was so minor was definitely very decent of them.
modesign   473d ago | Trolling | show
SolidSystem  +   473d ago
it was a big downer. I like the way the PS3 does cloud storage more. means I'll never be left SOL when the cloud storage has a hick-up.

But Ill take the free month of XBL and move on. I was at mostly slightly annoyed, nothing major.
doogiebear  +   473d ago
Shhhh....Don't mention the PS3. U don't wanna make 360 dudes jealous.
#5.1 (Edited 473d ago ) | Agree(4) | Disagree(4) | Report | Reply
SolidSystem  +   473d ago
i guess so.

The fact my saves sync between my system and cloud is great IMHO. every night if my system sees a newer save, it downloads it. if the clouds is older than the one on my system....the cloud downloads my systems save. I'm never without my save.
optimus  +   473d ago
I learned my lesson when i switched internet providers last summer and it took a couple of days to get back online. I now only use cloud storage if i need to travel or upgrading hardrives...if this recent error affected me i wouldn't know.
spicelicka  +   473d ago
wtf is the point of a month xbl? Most of those ppl probably have a gold membership anyway. Good to know they're doing something but i dunno how i'd feel about losing all my saves.
optimus  +   473d ago
Nobody lost saves, you just couldn't access them for that day or so.
spicelicka  +   473d ago
oooh...in that case i totally misunderstood. I retract my statement

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