It has been clear for quite some time that there is something very wrong with the first batches of Xbox 360 hardware. Users have dealt with overheating and the dreaded "red rings of death" since the system's release, with many gamers on their second, third, and even fourth systems. Users came up with ways to fix the issues, while Microsoft offered quiet hardware updates and extended warranties before finally admitting there was a huge problem and pledging over $1 billion to fix it.
"Consumers are benefiting from amazing innovation in consumer electronics; however, they also need to be aware that products just aren't as reliable as they used to be," Abernethy said. He also shared some tips on how to keep your system running well. "Specifically related to protecting the Xbox for those who already have one, the key thing is to be gentle with it and to keep it cool. Our understanding is these units should be kept vertical when in use to get the best air flow and cooling."