360 Gamer reports: "The owner of a broken 360 is being sent a new machine after filing a complaint with none other than Bill Gates himself. The gamer in question had already had one machine break on him when his second console gave up the ghost.
But rather than going through the usual customer service channels, the disgruntled owner tracked down the e-mail addresses of Bill Gates and Kathleen Hogan (Microsoft's corporate vice president for worldwide customer service, support and customer and partner experience) and contacted them instead.
And furthermore, it seems to have done the trick. "I was contacted within twenty-four hours from the escalation department and a new console is on its way" the consumer said.
As charming as the story is, the cynic within us can't help but feel slightly sceptical about it. Would Bill Gates have really got that e-mail? And if so, would he have personally ordered the escalation team to handle it? And with Gates set to relinquish his day-to-day duties within Microsoft, would such a trick work in the future?
We're not convinced, but if you find yourself in a similar position, the fortunate consumer did give the e-mail addresses for both Hogan and Gates, which (along with the full account of his tale) you can find here."