Sony Says They're Looking Into Crippling PS4 Glitch

Sony tells Kotaku they've "made progress" toward solving a PS4 glitch that has prevented some users from buying or playing games on their new PlayStation consoles.

[jujubee88]

Hardware can never be perfect. Just ideal for a purpose(s).

[OC_MurphysLaw]

Sounds less like a hardware issue and more like software to me.

[jujubee88]

Technically, a network hardware one (server to client side). Either way, nothing is ever really perfect in technology. That's the point I was trying to make.

[donthate]

juju:

Without having the ability to inspect and debug this error, I highly doubt it is a hardware issue. This is likely a software issue, but a rather odd and nasty bug.

[UltraNova]

"juju

Hence why I prefer console gaming. These systems are around long enough to be optimised to near perfection (look at the ps3 aside from its hardware limitations like the ridiculous amount of ram)

[ALLWRONG]

DRM

[Dontworrybhappy]

I swear the PS4 has DRM. Every time I load up my PS4 and try to start TLOU it shows a lock symbol in the corner and says something like checking license or some shit. Does not bother me though, was down with Microsoft's all digital vision in the first place.

[LoTuZ]

@Juju

Aliens have perfect technology.

[warczar]

@Dontworrybhappy

Digital games are fine and dandy, locking me out of said games if I don't have an Internet connection is a dick move.

[lonelyplayer]

Only imaginary stuff can be perfect...

[jujubee88]

That is strangely profound. :P

[DeathOfTheFanBoy]

You don't have children do you.
When you do, you'll know what perfection is.

[pedrof93]

@death

That is so ... weird.

[Volkama]

Can only assume deathofthefanboy has imaginary children. Which is a bit creepy.

[jujubee88]

@ultra:

Yeah, this is true. But, the keyword is "near perfection".

There is not going to be as much "bugs" as say a PC or mobile hw/OS/network, however there's going to be bugs from console to console. Someone that doesn't get this bug; there's a another that does, and that is just how it goes sometimes. Lowering the ratio of people that have bugs to those who don't (to near zero) is the best a console maker can hope for.

[gman_moose]

Wonder if they're making any progress with sound not working when coming out of standby mode. It's really frustrating to boot up the system and have no sound, then have to reset it.

[Locknuts]

Think I'll go plug my SNES back in. Plug and play baby!

[Killzoner99]

This is hardly wide spread and has only affected a very slim amount of people. Nothing like Kotaku to sensationalize a very minor problem to make Sony look bad.

[Spotie]

They're just continuing what they did last generation. Nothing to see here.

[Sharingan_no_Kakashi]

I had no idea this was even a thing -_-

Most issues I'm having with my ps4 is the IGN app which glitches regularly. And sometimes the live streaming thing glitches.

[LackTrue4K]

@Sharingan_no_Kakashi....

Actually, to me/on my PlayStation 4...that app works great!!!

Miles better then there homepage and much MUCH BETTER THEN THERE VIDEO PLAYER.

[MRMagoo123]

I would have a hard time calling it crippling as well lol what an odd choice of words they use to get hits.

[BX81]

Killzoner did you read anything? No where in the article does it state that most, all, or majority of ps4 users are having this issue. In fact they use the same word as the sony rep, "some". They didnt sensationalize anything. Its an issue that some ps4 gamers are having. If anyone is making "Sony look bad", it would be sony. Not someone who writes an article about the problem and uses the same wording as the sony reps do.

[deafdani]

There's absolutely nothing in the article, or in the headline, that suggests that this is a widespread issue or anything. You're just getting carried away with your blind hate towards Kotaku.

The headline is correct. This bug is indeed crippling for the PS4... for those few unfortunate people that come across it. Kotaku is just reporting on a Sony statement regarding this issue, so why are you being so defensive here? Damn, calm your horses, not everything is a witch hunt!

[HiddenMission]

That's a sensational title...are the consoles bricked or unplayable...nope so not crippled by any means. Is aren't feature not working yes...can you still buy and play games...yes...it's called go to aren't dawn store.

So again crippled no which makes the title sensational.

[Rocky5]

@hiddenmission

So what your saying is if my digital games don't work go buy the disc based versions :-/ really, just really.

So if I spend £300 on 5 or 6 or more games via PSStore I'm just to deal with my console not allowing me to play them & go & spend another £300 on the exact same games but on discs so I can play them.

Get real, if my console doesn't play all the games I bought its bloody crippling.

As you PS fanatics always say the PS4 is made for gamers & games come first, well in this case they don't because they don't work & some people (maybe millions we don't know) are having this issue where they can't play there purchased games.

Analogy time.

Look at this way, your car stops working, it starts but it doesn't move, according to your logic, this isn't crippling, as all that's happened is the car has lost a feature, but going on your logic we could get out & push the car so all is fine.

The question is this should we have to, no we shouldn't, the car should work just like the PS4 should play games we bought.

[deafdani]

@HiddenMission: I seriously can't believe you really wrote that. I mean... seriously?

If a console doesn't allow me to play my digital games, YES, IT'S CRIPPLED. The other way around, too: if a console doesn't allow me to play my disc games, only the digital games... YES, IT'S CRIPPLED.

A bricked console that doesn't allow me to play games at all isn't "crippled"... it's a DEAD console.

There's no sensationalism on this article at all. Get out of here.

[user9558903]

Like n4g did with the extremely small amount of xbox one's with a cd drive issue at launch?

[Remdih]

Yeah, unless it happens to you. I bought Diablo 3 and the game either freezes or shuts my ps4 down completely. I tried everything, even other disc. None of this helped. I was looking forward to play local coop, yet I can´t get the game even started. I remembered it happened to me with War Thunder after some patches too. I downloaded it and after like 10 seconds it shuts my ps4 down. Nothing is helping. Other games - disc, digital - are unaffected.

[memots]

Can't buy a game .. Crippling !!!?

ok .. first world problem ?

[isarai]

it's crippling the system, not the user, otherwise that'd be freakin nuts

[TheSaint]

Seriously?

[KwietStorm_BLM]

Crippling, pertaining to usage of a PS4. Clear and obvious context.

[ovnipc]

I don't have many problems with the ps4 my only 2problems is that some times saves don't upload to cloud. But my biggest problem it's with the psn store most of the time does not opens, i hate that. Took me longer opening the psn store to buy diablo 3 that what it took the game to download.

[gamertk421]

This is hardly polio.

[memots]

lol

Thanks for that literally made me laugh

[isarai]

Sounds like the issue i was experiencing. It all started to happen once i installed Watchdogs and BF4 (did them both in two days so not sure if it were one or the other that caused it) but basically after that, if you booted to system up with a disc in the tray you couldn't launch anything or it would crash, and it wouldn't load any network related items.

I should have called support but in the end it was fixed by restoring my system to factory settings, i tried MANY things for about 3 weeks and this seemed to be the only answer. didn't set me back much seeing as how all my save data was backed up via PS+, but it was still freaking me the hell out and a major inconvenience.

[martinezjesus1993]

The only problems I've had is with my launch Dualshock, the characters studder when i press up on my left stick, it gets annoying, I thought it only happened in Tlou but it has happend in other games now too. Coincidentally, it happens to my friends launch dualshocks also, and coincidentally it started with tlou. We all have spare remotes so it doesnt affect us much but it still gets annoying when we have guests over.

[xX1NORM1Xx]

That sucks hope it gets fixed for anyone with a ps4 imagine getting ur new console only for this to happen :( something happened with my PC my ISP and steam didn't work well together but a phone call later and a few settings changed it worked I was stuck for two days with a PC and codes for free games I had to redeem on... Yep steam

[Tedakin]

Great. Ebola, now this.

[Ryan741]

About time, get your act together Sony, to busy patting themselves on the back.

[thecowsaysmoo]

So sony is finally doing something about the ps4 not having games. About time.

[jukins]

Hmm recently I've been running into an issue usually after closing a game application all the icons turn into the refresh symbol and I cant start any application until I restart console. Really hope it's software issue and nor hardware.

[BillytheBarbarian]

DRM

[VP37]

That's the word on the street...it's a DRM issue.

[OculusRift]

Is Sony gonna patch the glitch on PS4 where if you exit a game or an app you're stuck at an icon less XMB and you have to shut off the PS4 to get out of it? I just sold my tired old PC and got a PS4 3 days ago and I've had this happen 3 times already.

[PsylentKiller]

This happens to me about once or twice a week. Interestingly, I have almost the exact same problem with my Xbox One. The only difference is that I can see the dashboard. It's not frozen. I just can't do anything, even with the controller plugged in.
I wonder if the inability to play or buy a game is a clearing of the cache issue like he XBOX one had. The one where you couldn't start a game, disc or digital, unless you cleared e cache in settings or hard reset the system.

[OldDude]

Just a shot in the dark, but try firmware updating your controller.

Good luck, hate to hear about anyone having hardware issues no matter what the system is.

[PsylentKiller]

@OldDude

I feel so retarded for not even thinking to do that. Any guess as to what may be causing the PS4 to show an icon less XMB? I think I should have actually read the PS4 manual because I don't know how to go into safety mode like the PS3.

[OldDude]

I wish I could help on the PS4, I traded mine in a while back so I really don't know too much about current issues/fixes on it. It really does sound like operating system glitch that nothing can be done about until they come up with a patch.

I wish you well and good luck.

[PersonMan]

This has never happened to me.

[Higgs1]

This is a huge issue for those it affects. I can't play any of my DLC that I've paid for because of it.

[Jazzuri]

I feel bad for those of you with this problem and can only imagine how frustrating it would be to purchase something and not be able to use it in the same way as everybody else....

Sory guys/gals, maybe put a complaint in writing to Sony and ask for some form of compensation.

I purchased mine on release of infamous and randomly cannot get into the ps store with my ps3. It just sits there on a blue screen doing nothing.

A quick google shows its quite a common problem but sony customer service deny any knowledge of the problem, even though they've advised I open specific ports on the router and rebuild my database...lol rebuilding database seems to be the new just reboot your pc.

Long story short, problem still exists.

If you cant get your own store to function what hope is there.

[_NotoriousJaee]

Friends list still lags

[Xbot1214]

lol sony needs to step it up, they can't let stuff like this happen. it may be a stronger console but their software developers are a bunch of chimpanzees

[SonyAddict]

I'm so lucky my ps4 runs like a dream..lol no problems here!.