490°

Users Accidentally Buy Items on PS4 PSN Store Using DualShock 4 for PS3

Dark Souls II players using the DualShock 4 on PS3 have reported that they've accidentally purchased content on the PS4's PSN Store, and Sony is refusing to offer a refund.

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escapistmagazine.com
jessupj3687d ago (Edited 3687d ago )

Poor form, Sony, poor form. I expect this from other companies, not from you. I expect much better.

It's pathetic we can't have refunds on digital content. If this is what we can expect from an all digital future you can count me out.

At least the law in the UK has gotten with the times. Hopefully other countries will follow suite and force these companies to give us our basic consumer rights.

PeaSFor3687d ago Show
Eddie201013687d ago (Edited 3686d ago )

The Article comes up with two people that this supposedly happened to and one happens to say at the end of his post that he was thinking about trading his PS4 for an Xbox One with Titanfall. Stealth trolling.

Plus Sony does not officially support using a PS4 controller with a PS3. Also Sony has no way of proving, nor does consumer, how the purchase took place. It's not an error on there side.

Eonjay3686d ago (Edited 3686d ago )

How is this even possible. This has to be fake. I use it on the PS3 all the time. Even if I hit the PS button nothing happens to my PS4. Please go try it now if you don't believe me.

cleft53685d ago (Edited 3685d ago )

I actually did this on my PS4 so it's not just an isolated incident. I brought some crap $10 movie on accident. After I did that I make sure my PS4 is in standby mode when I use that controller with my PS3.

This happens because you accidentally hit the PS Button which will change your tv input over to the PS4. If you just switch your input back to the PS3 without putting the PS4 in standby mode or turning it off you are now controlling your PS3 and PS4 at the same time.

Note that I have my PS4 setup so that it will work with my HDTV standard remote. So when I turn on my TV, my PS4 automatically comes up too because of the HDMI link being enabled. This may have something to do with why this does happen. For me, if I am on my PS3 and have my PS4 on I can just hit the PS Button and the input switch over to the PS4.

It's a unique situation, but it does happen. I was lucky what I brought on accident only cost $10, even then I was pissed off about it. So this does happen.

PoSTedUP3685d ago

sony gave me a $60 refund when i bought Grid2 by accident.
and their customer servics is always excellent
thats really all i can say.

theshonen88993685d ago

In the past I've purchased multiple quantities of GT5 DLC by mistake and they refunded me quickly.

I recommend all of you to require passwords for PSN purchases. This and other situations like kids, untrustworthy roommates, etc. are all good reasons to have require a password for purchases.

Nirvana315913685d ago

I paid $70 for infamous second son but found a better deal so I called PlayStation support and they gave me a refund.

TooHigh2Die3684d ago (Edited 3684d ago )

I dont get using a PS4 controller on PS3 for a non FPS shooter? Is the Dual shock on PS3 honestly that bad you have to resort playing on your PS4 controller? Just use the PS3 controller (which is great for action RPG's like Dark souls) and problem solved.

Sure the DS4 is better in some ways but come on its not like your using a N64 gamepad....

+ Show (3) more repliesLast reply 3684d ago
Mikelarry3686d ago

This is just as bad as the guy who paid for the xbox one photo on ebay. This guy made a judgement call and chose to use his ps4 controller even though it has been stated by sony the ds4 is not supportrd on the ps3.I don't mean to offend anyone but don't expect others to pay for your mistakes

diehardmetallicafan3685d ago

exactly right! there are too many idiots out there that think they're entitled to reimbursements when they stuff up. and that fool buying the xbox one photo came to my mind also.

nukeitall3685d ago (Edited 3685d ago )

Although I understand Sony, and the consumer, this is an engineering mistake by Sony. The controller should never control two devices at once!

That is common sense.

The sensible thing here by Sony is offer a refund on customer first call despite the ToS in my opinion. It would go a long way to put customers at ease.

Customers definitely do NOT expect to control two devices at once.

parentoftheyear3686d ago

Sony's fault or stupid people? I'm going with stupid people.

Yahdaree3684d ago

Sony would be wise to give a refund here.. That's why I think this story is BS.

There are probably circumstances that are not being told. It's likely that this is not the first time for these idiots or something. Sony has always gone out of their way to make customers happy.

Kidmyst3684d ago

Exactly, but now days people are not responsible for their own actions, it's always someone else fault they messed up.
Customer service wise Sony could still give a one time refund, though I don't agree with that.

RIP_Cell3686d ago (Edited 3686d ago )

even EA "the worst company in the world" give refunds

http://help.ea.com/en/artic...

DeathOfTheFanBoy3685d ago

In my opinion, this IS at-least partly the fault of Sony.

I think it's reasonable to assume that if you sync your DS4 to your PS3 then it should un-sync from your PS4... Basically it should ONLY be able to sync to ONE device at a time, and if that's not the case then they should make that expressly clear to avoid issues like this.

biglittlesps3685d ago

Does Sony support PS4 controller for PS3 to provide support for PS3 Sync?

biglittlesps3685d ago (Edited 3685d ago )

Does Sony officially support PS4 controller for PS3 to provide support for PS3 Sync? Also DS4 works in wired mode in PS3, so still DS4 has wireless mode free and its supposed to work with PS4 if its on. Its the mistake of the people to turn off PS4.

theshonen88993685d ago

1. Sony does not officially support using the DS4 on PS3. That it works is a happy coincidence. Sony is not responsible for overseeing every single detail about unofficial uses or their hardware.

2. These people used the controller to purchase the games with their own hands. Even if they didn't know it, Sony didn't do anything wrong, they did. Giving a refund would be nice, but it's not their responsibility. The same way it isn't their responsibility if you go on a drunk shopping spree.

3. Turn on "Require Password at Checkout" in your account settings. Right now.

SoulSercher6203684d ago

First off Sony does not "officially" support PS3 play with the DualShock 4. It just happens to work on there.

Second the PS4 came with something called an off button. Why are they leaving their PS4 on if they're playing their PS3? It's no one's fault but their own. Sony doesn't have to give a refund.

+ Show (1) more replyLast reply 3684d ago
geddesmond3684d ago

Yeah poor form not offering people a chance to get refunds for mistakes they made in purchasing stuff even though the store gives you 2 chances to confirm purchase before charging you. But stupid people for not checking to see if the controller still controls the PS4 when using it on the PS3.

jocomat93684d ago

Sony gave me a refund for accidentally buying killzone 3 multiplayer(15.99) when i pre ordered GTA5. Thats my story.

hkgamer3684d ago

well, tbh you cant expect people who work in a call centre to know whats going on. im not protecting Sony, just protecting the guys who answer the phone.

They have a few scripts and if they are not told about this controller thing then they would never in a million years give a refund. I mean how ridiclous does this story sound.

im sure that once they find out about this they will give refunds.

I've gotten PSall stars and FFXIV:ARR for free because I complained about not being able to play on the day i purchased it.

+ Show (6) more repliesLast reply 3684d ago
Wizziokid3687d ago (Edited 3687d ago )

Don't you have to confirm a purchase?? How can you do that by accident.. but now i don't get there tale they where using the ps4 pad on the ps3 and ps4? I wouldn't give them a refund either

Sephiroushin3687d ago

I was once using the PS4 controller on Steam, my PS4 was turned off at the that time and I noticed that my PS4 turned on and every time I pressed a button both the PS4 and Steam registered the command at the same time, so probably this is what happened, i don't know since then I only use my PS4 controller only on PS4... So yes it can happen by accident if you don't notice it on time!

Flutterby3686d ago

You can accidently input your account password and agree to the purchase ?? I call complete BS

Wizziokid3686d ago

1] Put the purchase security on the account if you feel you're accidentally going to buy something

2] Unplug the PS4 when using the remote on another device

Sephiroushin3686d ago (Edited 3686d ago )

@Flutterby

You don't need to put your account password to buy stuff if you have money on say account and remember that not everybody has turned on the purchase security setting so yes it takes just the press of "X" button twice to accept... So I stand correct sh** can happen, especially if your account is not protected...

@Wizziokid

1- I have my account protected, it ask for pass every time anyone try to make a purchase, that is VERY unlikely to happen me, just saying it can actually happen!
2- Nah I went back to use the PS3 controller on steam it works, I hate plugging and unplugging stuff might get a PS4 controller later for Steam only though! But yeah the purchase security setting is a most, especially if you have people that come over and use your PS and stuff!

fr0sty3685d ago (Edited 3685d ago )

User chose to use the PS4 controller in a manner inconsistent with what Sony advertised the controller to be able to do.

User neglected to put the PS4 in a state where it could not be turned on accidentally.

User error. Twice. End of story.

k2d3685d ago

BS or Darwin award.

Sephiroushin3684d ago

@Frosty
I don't even care if it was mistake or w/e, I go to a store buy a junk game and can come back and I can ask for a refund the same day even if it was not a mistake, digital stuff should be easier to handle... As much as I love Sony and many of their stuff this is something that should be added, stupid not to do it, they could lose a potential costumer for some miserable $USD that they won't even lose ...
Bad business is bad business - Nuff said!

+ Show (3) more repliesLast reply 3684d ago
ramiuk13685d ago

yes u add to basket,then confirm in checlout.
same as the idiot who bought the paper xbone.
muppets and deserve it

Thatguy-3103687d ago

I play the last of us always with my ds4 nothing like this has ever happened. I mean when I have my ps4 on Stan by and I connect the controller to my ps3 in no way does it turn on the ps4. Maybe it's just a bug for a few people

jocomat93684d ago

same and i agree its never turned on my ps4 while connected to ps3

Kayant3686d ago

Sony have a case here tbh because they have never said anything about officially supporting the DS4 on PS3 so if you go about using it you do so with the full knowledge it's not a supported controller on the system.

Having said that it's interesting what happened but really there's no fault on Sony side. I it will be hard for them to prove the legitimacy of the error.

Sony is only at fault here if they said it was officially supported and iirc I don't think they have ever said so.
I guess if this blows up enough they may be inclined to do it for good will. The thing is if they do people could abuse the method.

Flutterby3686d ago

It would be near impossible to put in your account password accidently it's just scammed I can bet you

jackanderson19853686d ago

You don't need to put ur password in... you can turn off (or forget to turn on) that setting in the account security

XiSasukeUchiha3686d ago

Hmms this is just debatable that's all!

Show all comments (65)
280°

Sony Taps Bungie's Head of Revenue to Lead Live-Service Games

Sony has recruited Bungie's head of revenue Jaremy Rich to head up its live-service gaming division, Rich has announced on social media.

Read Full Story >>
techraptor.net
ChasterMies14d ago

Please do not put Destiny’s monetization into Sony’s first party games. The monetization is what’s driving players away from Destiny.

just_looken14d ago

The new temp boss is the sony cfo bean counter so i can see this being a thing get every penny.

Cacabunga14d ago

PlayStation officially losing it.. fans will never support gaas games

just_looken14d ago

@car

The new boss did a interview in japan he wants to tap into the mobile market like nintendio so he give 0 fucks about gamers/fans

https://www.pushsquare.com/...

Redemption-6414d ago

@Cacabunga
You only speak for you and those who think like you, but most fans will support what they want. Playstation and PC fans are literally supporting Helldivers 2 and that is a gaas. Maybe you wouldn't, but many more would if they like it.

Huey_My_D_Long14d ago

@Redemption-64
Look, Im not making any judgement calls about this guy, but I will say that Helldivers 2 GaaS model is unique to Helldivers, and legit the only other game I can think of thats similiar was the Avengers game except HD2 pass is still better.
The fact that you can earn in game currency in a way that doesnt make you feel like you have to grind forever, as well you being able work on that pass that you bought...on your own time without a time limit...that right there is fucking huge to me, and I can't name any game other than avengers that avoided trapping players with FOMO logic...I think GaaS on HD2 shouldn't be compared to the rest of the industry...it should be copied.

Einhander197214d ago

Cacabunga

Helldivers 2...

Redemption-64

In Europe it's a 60 40 split favoring PC.
In the US its a 60 40 split favoring PS5.

So PlayStation owners supported the game just fine, it's not getting carried by PC or anything like that.

FinalFantasyFanatic14d ago

@just_looken,
I'm perfectly fine with the way Nintendo entered the mobile market, I never touched their mobile games, meanwhile, the console/handheld stayed the way it is. As for being a bean counter, he's probably going to reel in these massive budgets that Sony's studios have had lately, I haven't played Spiderman 2, but I cannot see how they almost tripled the budget for that game.

@Redemption-64,
That's an exception to the rule, I'm expecting a lot of these GAAS games from Sony to fail, to be fair, they only need a few to succeed, but I would have preferred that they put more of their resources into other types of games.

+ Show (3) more repliesLast reply 14d ago
DivineHand12514d ago

True their monetization is driving players away and at the same time, their decision to chop out content and convoluted systems is keeping new players away from the game.

Joe91314d ago

I don't think that will happen based on how things worked out at Naughty Dog now that we know what we do, seems they had the option to fully commit to live service games or stay making single player experences so they gave up on their live service game. We are not sure how things came about with Bend making a live service game but I hope that was not a forced situation. Sony doesnt seem like they are forcing studios to switch up but we will see, Sony's bread and butter is single player games it is how they dominated the console market.

Obscure_Observer14d ago

Yeah, I though Sony learned something from all their failures in the LS segment under Bungie´s disastrous leadership and supervision which led to games been cancelled, studios closed and all the people laid off.

Looks like Bungie still plays a major role in Sony´s LS initiative and Sony is not backtracking on their GaaS plans.

S2Killinit14d ago (Edited 14d ago )

Are we forgetting that Destiny is also a highly successful franchise? I feel like that definitely deserves mention here.

Besides, there is no reason why a person cant learn from past experiences.

Joe91313d ago

I agree, people act as if Destiny flopped when it came out lol it took 9 to 10 years for the numbers to fall yet people are still playing it add the success of Helldivers 2 no wonder Sony is going forward down this path.

S2Killinit13d ago

Personally, I see no problem with Sony also having service games as long as they make good ones, and more importantly they deliver the AAA story driven games that they are known for. So yeah, I agree 100% with you.

+ Show (2) more repliesLast reply 13d ago
Christopher14d ago

I mean, this person made some pretty bad decisions at Bungie. I hope they've learned from them because I definitely don't see those type of ideas as good for PlaySation in general.

CrimsonWing6913d ago (Edited 13d ago )

Honestly, what’s to learn from? How to make people happily continuously dump money into a single game over its life-time? Buy season passes continuously for several years with a smile on our faces?

GaaS is a design decision that is everything wrong with this industry. The fact that Helldivers 2 did so well and people defend the monetization because it was $40 and is a fun game, scares the sh*t out of me to see that the door is open and all shift will probably be to replicate that in future games. We already know the ROI for traditional game dev cost isn’t doing it for them.

I thought with Jimbo leaving we’d see a change for the better… I’m not so sure now.

S2Killinit13d ago

Service games are being offered by everyone. Sony cannot afford to only create single player AAA games. No one can. They already said they will be doing both.

Abnor_Mal14d ago (Edited 14d ago )

Ps5 gamers in 2023 seemed to play more live service types of games, so regardless to how people feel about them, numbers don’t lie and Sony is going where the money is. I mean look at the excitement around Helldivers2, people are showing that they want live service games.

Christopher14d ago

They play long-time existing live service games like CoD, Fortnite, Apex Legends, Destiny 2, and the like. Mass majority of new live service games are considered failures and aren't moving gamers away from older games.

just_looken14d ago

Yep the huge issue with live service is they need paid players along with a reason to play them.

You forgot mobile market that also taps into that player base as well as the eve online style games there is only a certain amount of krakens/whales blind supporters compared to the amount of live service games we have its not sustainable math wise.

700 restaurants making food for every seat for 1000-3000 eaters just does not work out

Einhander197214d ago (Edited 14d ago )

Christopher

I am not a big live service fan and literally own zero of the games you listed, but that is not true, unless you call games that aren't the top games to be failures.

There are tons of live service games that are profitable.

Games don't have to be the biggest game ever they just need to make more than they cost.

I challenge you to show professionally prepared data that shows that more live service games fail than make enough to keep going.

Because all the data that I have seen shows that live service is less of a gamble than making a big AAA budget game which needs to survive off retail sales.

FinalFantasyFanatic14d ago

I sometimes wonder if we're at saturation point, where it's hard for a new game to join those ranks unless it's particularly exceptional, people only have so much time and money to devote to these types of games.

romulus2314d ago

Correction, they have no issue playing good live service games

shinoff218314d ago

Lol it's not even a quarter of the ps5s sold. Helldivers may have been a hit but let's not say most are enjoying it because truth is most(the real most ) don't care about it.

S2Killinit13d ago (Edited 13d ago )

I play what is fun. If a live service game is good I’ll play it as long as its not a money scheme which Helldivers is not.

And Im a single player gamer.

mastershredder14d ago

How do you kill a franchise that already been killed?
Destiny’s grind, cash-in-on-playbass-cha-Ching, and pop-culture-insertion mainstream-me-too bs totally killed any rep Bungie had. Sony/Bungie, if you are doing this to ward-off players, it’s already working.

crazyCoconuts14d ago

Headline truncated:
"... off a cliff"

Show all comments (43)
80°

Sony May Soon Let You Decide How Much NPCs Talk In Games

Sony has patented to add multiple dialogue modes to let players switch between how many conversations with NPCs they want in the game.

blackblades20d ago

Sony is like the only ones outta the 3 that has atuff like like this pop up changing thing in ways.

just_looken20d ago

Sony in the past has always been first at bat with new ideas/tech but in the end never fully use it or just toss it away.

blackblades20d ago

I think they did use some but yeah most usually never happened but at least they thought about it. Sony seeks things like this and other, Nintendo seek different ways of playing going by there different controler designs and console designs.

just_looken20d ago (Edited 20d ago )

some of the other stuff sony want's/owns never used
https://gamerant.com/sony-p...
https://gamerant.com/sony-p...
https://www.eurogamer.net/s...
https://metro.co.uk/2023/03...
https://decrypt.co/114754/s...

monitor/adjust game difficultly as you play
https://www.techradar.com/g...

Sony nfts
https://www.theblock.co/pos...

Pay ai to play the game for you
https://thebusinessofesport...

Oh all the above last 12 months

I just imagine a evil scientist with test subjects when it comes down to sony recent patent reports.

Kaii20d ago

Will we get dialogue options that won't spoil puzzles in a matter of seconds? :p

280°

Judge rules in PlayStation's favour in $500m patent infringement lawsuit

Genuine Enabling Technology was seeking damages, claiming the tech allowing PlayStation consoles and controllers to communicate infringes its rights.

Read Full Story >>
gamesindustry.biz
S2Killinit22d ago

Big victory for Sony. And a long time coming.

DarXyde21d ago (Edited 21d ago )

Crazy to think the savings from this lawsuit allows them to develop one AAA game.

Make it Bloodborne 2, please and thank you.

21d ago
Profchaos22d ago

Sounds like patent trolling they tried the same thing against Nintendo with the same pattern.

Motion and control input traversing over higher and lower frequencies seperate from each other allowing the controller to do both

Pyrofire9522d ago

Patents suck. Most of them are complete garbage.

Knightofelemia22d ago

So to recoup the money Genuine is going to take on Nintendo or Microsoft next. I hate patent lawyers they are some of the worst bottom feeders out there.

Show all comments (13)