Slow install times on the Xbox One have launch buyers upset

Welcome to the next-generation. The Xbox One requires that you install games to your HDD, but apparently it’s an arduous process for most launch buyers of the new console. Social media has been lighting up with reports of slow installs for a number of different games, leaving users with nothing to do on their new toy but watch TV.

These disc-based games seem to be the biggest problems for Xbox One users, with many claiming the installation process won’t even move from 0%. Hopefully, if its a problem on Microsoft’s end, they’ll get it fixed soon so those who jumped in first will actually be able to play games on the new console.

[Gazondaily]

The website doesn't provide any sources for it's claims, it just says social media has been flagging up these concerns.

It wouldn't however, surprise me as traditional Xbox 360 owners arent usually used to mandatory installation. I know I despise them.

[phoenix_dusk]

Except a lot of gamers in Neogaf are having problems too.

[NewMonday]

now that the 2 systems are out word of moth about the user experience will start to spread, by the end of the year strong impressions good or bad will be established and hard to shake off.

[Bathyj]

I've never even heard a moth speak.

[NewMonday]

err.. it's a figure of speech where I come from :p

[Thehyph]

From what I gather by reading gaf:

The reason it doesn't move from 0% for a while is because it downloads game updates before installation. After that it sounds like the games are playable at 3-5%.

You can probably get into your games quicker if you turn off your internet, let the game install, and then reconnect it so the patch downloads after the fact.

I'm not an Xbox owner, so I have no idea what I'm talking about. Hopefully it helps!

[ThunderSpark]

His point was that you spelled Mouth wrong (moth).

Anyway, I'd like to hear from N4G Xbox One owners, about their experience with this issue.

[slimeybrainboy]

Lol, take a day off babyj

+1 Funny

[Bathyj]

Today is my day off.

And I'm gonna assume that's a typo not an insult. ;)

[Ron_Danger]

@bathyj

Or he's flirting...

[Bathyj]

Eww , that just took a creepy turn. I hadn't even considered that.

[ProjectVulcan]

GOODNESS GRACIOUS ME!

Its like I walked into 2006 and the PS3 launch again.

I had massive Deja Vu here. The mirroring of these consoles early fortunes is spooky

[BX81]

I haven't had a problem yet( knock on wood). I thought the load times were gonna be faster but I was able to play ryse around 20%, same with bf4 single player. I couldn't play the mp till it fully downloaded. I don't have a ps4 yet so I will compare it to ps3 load times. To me it's faster but not greatly. I just play Killer instinct while the disc is downloading so minor wait time solved. I also haven't had a disc ejecting problem. I was worried especially after last gen but I'm just gaming.

[BX81]

@bathyj... Really? Ask Godzilla, moths talk man!

[BISHOP-BRASIL]

@Bathyj

Actually...
http://www.youtube.com/watc...

But in case science is not your thing...
http://www.youtube.com/watc...

[UltimateMaster]

The PS4 has a x6 Blu-Ray player and the Xbox One hasba cheap x1 or x2.
Yeah, that makes a huge difference.
The download of a PS4 game is 3 times faster if not more than the Xbox One is.
Why didn't people read the specs beforehand?
Do people just buy a console because of a brand?
How dumb is that.

[Finch]

Mine is working fine no issues. The down load game toke a while, but really not to long since I was able to play as it went. Think it toke maybe 45 minutes for a full DL and 15 minutes before it let me play. My disc game BF4 installed really fast and it pretty much let me play right away.

[vigilante_man]

If disk drives are the same speed it must be the read times of the BluRay. I thought both new consoles were 6x speed. It is news to me that XB1 uses 1x-2x BluRay speed.

But regardless a massive congratulations to all new owners of XBox One. Here's hoping you have many, many great and awesome hours of next gen gaming in the years to come.

I gotta wait until next week for my PS4 in the UK. It's great to see both consoles have launched pretty much unscathed. This may be the first and last time I say this but Well Done Microsoft!

Its a great day for XBox lovers.

[MultiConsoleGamer]

Yeah, because NeoGAF is a reliable and unbiased source of information.

Oh wait, no its not.

[snipermk0]

here a video with evidence that the xbox one is MUCH slower when it comes to installing games. Compared with a PS4

http://www.youtube.com/watc...

[Docknoss]

I haven't had any problems

[infectedaztec]

I've found that an installed game runs better than on the disc. Yes it means you have to wait but in the long run its worth it.

Plus I think you'll be able to predownload games before they're released and unlock them at the midnight of release. This would be fantastic!

Anyway, this isn't a bad news story - just says that people are desperate to play their xbox one

[DARK WITNESS]

hummmm.... trying to install a game and it's not moving past 0% is bad in my book.

[mixelon]

Its pretty bad if they have to wait hours to play a game they've bought on disc!

Im glad a solution was found in the comments though. (Unplug the internet and start installation again)

[LAWSON72]

It does not sound better these games are quite large what would I do when I run out of HDD space on a Xbone? Replace the HDD? Nope
Delete games seems like the only solution and I personally think that is worse than load times.
And just thinking about a HDD failure sounds bad that means sending the console to MS just for them to tell you to wait for replacement when you could have fixed the problem yourself.

[5eriously]

I can remember a time when mandatory installs was a NO-NO! when the PS3 was launched and was used to bash the platform. Another 180?

[Agent1]

I was able to play RYSE after 3% installation. I didn't have to wait as things claim around here. I think it has to do with how well your connection speed is.

[Benchm4rk]

@Agent1

I too was able to start the game at 3% but once I did I was prompted to download a 1024MB update before I could continue. The installation process was halted until the update finished. After the update it was around 20-25% before I could get into the campaign. Had a similar issue with COD Ghosts. So as stated in comments above the reason their installation wont move beyond 0% is because its downloading the update first

[n4rc]

It does take a bit.. But nothing worth worrying about IMO

Games were ready to play within minutes.. This thing is slick but takes some getting used to

[xtremeimport]

until its on the level of the RRoD, these claims are just bound to happen with the launch of new tech.

Happened to Sony, will happen to Microsoft.

You hear more of the bad stories than the good because the consoles that are working, the owners are busy playing!

[H0RSE]

I've been playing PC games for years. Installing games is not a problem. I actually prefer it.

[Amigaengine]

Consider me a source. I can tell you first hand it sucks lol

[T2]

apparently it doesn't suck, according to your stealth disagree... LOL
Either that or you are NOT a source /s

[Visiblemarc]

Been seeing some reports of super long installs...like 1hr
+ but could be related to day one patches of the games as well. Some people might be lumping them in with installation time and apparently the dl speeds are super rough for some.

[bigwhtboy]

Well I'm at 51% on my Cod ghost install and I still can't play but.I doubt you can play cod while it downloads cause I'm guessing it wouldn't work for multiplayer lol.Wow as I wrote this I got to 54% and it was ready to play.Maybe certain games have to be so much completed before you can start.

Well that's my report on things GL.

[Pope_Kaz_Hirai_II]

I saw ryse install on twitch took aaaages.

[Chrisgamerguy]

Yeah dude no games on 360 made u install them. The same exact versions on ps3 had mandatory installs. It was kind of rediculous how slow the installs were. Ps4 is mad quick with that GDdr

[DiRtY]

I just played with my Xbox One for a couple of hours and I thought I had the same problem. :-)

Actually all the games come up with a FREAKING huge Day One Patch (CoD Ghosts, Ryse, Dead Rising 3 for me) and these patches are like 1.3 GB or something.

So if you insert your disc, it starts to install the game and it seems to stand at 0% and you might think it did not even start. What it really does is downloading the huge patch, so the first 0-5% of the install is actually a download and it might take a while, depending on your internet connection. From this point on the install is much faster and you can start the game way before the install is even finished. While you play, the install will happen in the background and you won't even notice.

So no panic needed.

[caperjim]

Its true xbox 360 owners aren't accustomed to mandatory game installs. Seems like a step backwards for next generation.

The good thing is I was allowed to play at 5 percent which didn't take long.

[memots]

this is getting ridiculous the slightness issue is getting blown out of proportion on both side of the fence.

all over again with the "entitled generation"

[assdan]

A problem I wouldn't be surprised they if they fixed with an update. I don't known why it would be so slow. My ps4 installs lightning fast and has the same drive.

[Mosiac77]

Yes it is a slow install compare to the PS4. But this is why. I have both the ps4 and xb1 and the difference is that the ps4 install the data and not the full game and xb1 install the whole game. I wish ms and sony gives you and option

[TomahawkX]

I thought Xbox One had play as you install feature like the PS4. Oh well, seems like something they can patch later on.

[Deltaguy]

its super slow.....i waited a hours and a half to start playing cod

[Bathyj]

Seriously?

[Concertoine]

yup lets believe this guy since he's bad talking the xbone, while all the "my ps4 broke" trolls are ignored.

[thehitman]

Ouch I started playing KZ right away... that seems odd since MS has the faster system memory why would that part of the system be so behind?

[KingDadXVI]

That would be a connection issue with the server that you are getting the COD patch from. It needs to download and install. I imagine with COD being the most popular game on PS4 and Xbox One that the COD servers are being swamped.

[kneon]

I agree with KingDadXVI, it can't be the console, it has to be a server side issue if it's taking hours. Or you have really crappy internet.

[Kingdom Come]

Funny, I was playing "Dead Rising 3" within about 10 minutes.

[kickerz]

Haha look at all you guys spreading BS. I got an xb1 under me TV right now and it's had none of those issues.

[Gamer666]

I only wait 15 mins before CoD was playable.

[vinniects]

I installed five games last night when I hooked it up. forza and battlefield were real quick. madden dead rising took a little longer. But for some reason cod ghosts took about 45min wish I knew why but it was the first one I tried to play

[GutZ31]

It does have play as you download, but it needs a pretty big chunk of the game to start playing. From my friends play thru's with it, you can start to install around the 4-11% mark, depending on the game size.
Problem is that at that point, trying to play the game will just leave you with a loading game screen saying "Downloading Game Data, Please Wait", so when you finally get to play, if you go to far to quickly, you can be seeing the "Downloading Game Data" screen much sooner than you would like.

[Ashunderfire86]

On my PS4 when I play a game like NBA 2K14, it only took as less than 5 minutes to play the game while it downloads! My friend and I were treated to the season finale teams, Heats and Spurs until the download was finished.

The Same thing for games like Killzone Shadowfall and Battlefield 4. I could already play them after less than 5 minute downloads! Warframe took 5 to 10 minutes than bam! started playing.

Xbox One is a next year system for me when the problems are iron out. I don't want to wait an hour for a game? Man that's worst than the PS3 Installs. I guess you get what you pay for.

[True_Samurai]

It does 50% and you should be ready to go
@deltaguy idk what games you are installing but my friend said it only took 16 min to install COD and he was already on the SP after 7 min

[TomahawkX]

Nice, I think devs need more time to perfect this new feature. Growing pains and so forth.

[Ricegum]

So how come the PS4 version of this feature runs a hell of a lot better than the Xbox One version? Dev's didn't need more time there then.

[Deltaguy]

it was stuck at 0% for 20 mins i thought it was broken lol

[n4rc]

Hours? Cmon...

Ryse and bf4 were ready to play within 20 minutes each.. Unless cod managed to screw that up too loo

[MizTv]

Still waiting 20 mins sucks

[Trekster_Gamer]

Bunch of trolls..
Started playing cod within 15., and yes while it was installing!

Same with Ryse!

Xbox One update took 5 ... Fast patch update and reboot!

Loving it!

Killer Instinct fast download and install!
Same with Kinect Sports Rivals preseason...

Perfect setup and not a single hickup!

[bangoskank]

Xbox updates have always been very quick. Can't say the same about the PS3. I doubt this is the case with Xbone. This article reeks of BS. Not surprised to see it on N4G though.

[Drewminati]

You can play while it installs after a certain %

[B1uBurneR]

That's it thats the complain I wake to. I was expecting a failure rate party. Maybe I showed up early.

[AlphaBlackWolf96]

So far, only a couple of failed disk drives. If you're looking for a failure rate, I would blame the oversized heat sink for there not being one (yet).

[GusBricker]

Yeah, it takes some time. Especially Ryse.

Assassin's Creed took like 5-10 minutes or so.

Dead Rising 3, like 10-15.

Ryse? Like 20-25 and when you launched the game, it took a little longer before starting a new game.

And yes, Xbox One lets you play as it installs in the background, but it has to install about half way before it allows you launch and play.

[MasterCornholio]

You answered my question.

I guess I have to tell my friend that there's something wrong with his console because it only takes 10 minutes to install AC4 instead of 30 minutes which is his case.

Nexus 7 2013

[Sevir]

wow! That's a pretty long time in comparison to the 360 and even the ps3, granted you play after 30-50% is installed, that isnt as instant as I thought it would for xbo games! The installs on PS4 are way less, on average its about 30 seconds to 1 minute to fully install from disc and you're playing almost immediately!

[rawd]

Somebody actually bought Ryse?

What

[AlphaBlackWolf96]

It seems the Xbox One is starting to become all bark, and no bite. From what they originally said it could do, and what it can greatly differ.

[MizTv]

That's what m$ does best

[Bathyj]

This is where a solid state drive would come in handy.

[Niv]

Not at launch
Not at launch
Not at launch
Not at launch
Not at launch
Not at launch
Not at launch
That's all I hear

[DarthJay]

It actually wasn't that bad for me. About 10 minutes before I could start playing. This launch is already going so much better for me than Playstation 4. I've already played more multiplayer in Battlefield 4 in an hour than I was able to on Playstation 4 in a week. So happy with the Xbox One. I love it so far.

[Ashunderfire86]

That's worst than the PS3 install man(Well other than GTA 5)! Metal Gear Solid 4 took only 8 minutes!! Other games for the PS3 install faster than that. Well you get what you pay for.

[SkippyPaccino]

Let me get this straight... You've bought a ps4 and battlefield 4,then a week later a xbone and battlefield 4 again? Why? Or are you bending the truth and passing it off as facts like Microsoft always does? Lol! Wow... Maybe the short bus should drop you off and pick you up from school... Your mom can't be trusted...

[JBallerX]

I'm with DarthJay at the moment. I was debating renting BF4 for the X1 because my PS4 copy is pretty much unplayable. I don't care for deathmatch, and that's the only mode that is working well. I wanted to rent an X1 copy to see if I could play conquest.

[Sevir]

LIES! the PS4 version isnt unplayable! people have been playing online since lanch with small network issues, He took 10 mins to play BF4 on XBO and says its going better, i was in BF4 lobbies with my friends on PS4 within 3 minutes after installing...

i'm not buying this lie!

[MizTv]

I agree
What the hell you get 2 new systems with the same game?

[DarthJay]

@SkippyPaccino, Sevir and MizTV: Yup. I'm totally making this up. You got me. Shucks

http://img.photobucket.com/...

More lies:

https://scontent-b-iad.xx.f...

LIES!!!

https://www.youtube.com/wat...

Oh hey, three days later, still lying to everyone:

https://www.youtube.com/wat...

You got me man. I totally made this all up. I'd let you know how awesome it is to be able to drop $1500+ cash on video games over the course of seven days, but you'd probably just think I was lying.

[Ri0tSquad]

Battlefield 4's online/campaign issues have nothing to do with PS4 or PSN. The game itself isn't stable on any platform.

http://battlelog.battlefiel...
http://battlelog.battlefiel...

[Deathdeliverer]

Wow. He debunked DarthJay with two links. Impressive. I was like why would someone but the same game 2 times within a week of each other? Especially a game where you would have to unlock everything TWICE like battlefield. Why people have to lie is beyond me. EA will work out the issues for battlefield on ALL versions since they are having the same problems. Don't tell lies just to drag something through the mud just to make you feel better. I wish Conquest worked more often on period. Played it 3 times on ps4. Other modes work great for me.

[DarthJay]

I have had ZERO issues on Xbox One. Would you like me to tell you I have? At this point a week ago, I was knee deep in issues on PS4. Sorry. That's just the way it went down.

Oh and Deathdeliverer... yeah you may want to see my other post. I very clearly bought it twice:

http://img.photobucket.com/...

I got it on 360, PS3 and PC for Battlefield: Bad Company 2 and Battlefield 3, too. How bout them apples?

[brich233]

For me, everygame is a mandatory installation on my xbox 360. I dont like wear and tear, i've seen what happened to xbox 360 drives.

[ELCUCO]

http://forums.xbox.com/xbox... doesn't seem like the only thing people are complaining about

[Themba76]

im surprissed n4g won't publish any of those problems from the looks of that forum it seems they have more issues than ps4.

[Ashunderfire86]

PS4 had some failure rate issues, and now Xbox One? I got to tell you the truth guys, The Wii U is the only console next gen with none of these problems. I guess Nintendo never used Foxconn in China to manufactured the Wii U. I am one of the lucky ones with a working PS4. It sucks for Xbox One owners though with the Kinect not working. This is why I will get the Xbox One next year when Halo comes out.

[KrisButtar]

" I guess Nintendo never used Foxconn in China to manufactured the Wii U" Correction, Foxconn manufactures WiiU as well.

Link where Nintendo is investigating child labor abuse at Foxconn in China where their WiiU is made

October 18th 2012
http://www.gamespot.com/art...

Nintendo had launch problems, Sony have launch problems and Microsoft will have launch problems

Edit: Another link which says the Foxconn's Yantai factory and specifically mentions the WiiU.

http://kotaku.com/5952422/r...

[Ashunderfire86]

#KrisButtar

Ok your right about the Nintendo using Foxconn thing, but where is the Wii U failure rate during its launch. You didn't have a link for that.

[saint_seya]

U wont see it, the 10 guys who actaully bought one at launch got a working machine

[MasterCornholio]

I read some of the complaints and it appears that many of them are about issues with the update. I remember CBOAT mentioning that this would happen.

Nexus 7 2013

[ManBehindTheWires]

I already install a lot of my games anyway. The ones I play a lot, atleast. Means the XBox runs colder. Still rocking an original Elite 360, and I put it down to installing games.

[Gabenbrah]

Interesting, my friend bought an Xbox One and has had no issues.

[n4rc]

Myself and friends have no issues either..

[Deathdeliverer]

Me either.

[eddieistheillest]

B.s..... I also thought it was gonna take forever when I was watching the progress but was able to play at about 3% with Ryse.

[BLAKHOODe]

I just finished downloading Dead Rising 3 - took it 7 hours - and the mandatory update downloaded in about 5 minutes.

[MasterCornholio]

A friend of mine who bought an Xbox One told me that it took him 30 minutes to install AC4.

Is this normal?

Nexus 7 2013

[KingDadXVI]

Now we have confirmed that you are a troll and probably a mod on N4G. How in the hell did you go from having no bubbles left to comment to having all of your bubbles free again?

Everyone ignore this guy.

[LoveOfTheGame]

You see KindgDad, people on N4G sometimes think time is a linear period going from top to bottom.

In reality it's like a ball of wibbly wobbly, timey wimey stuff.

[WeAreLegion]

Cuz we like that guy.

[jaren92]

I'm having this problem it's been a hour and I'm only on 4 percent

[Derajcan2]

Yeah fifa downloaded quick for me, dead rising was lagging so I quit on, it's 4:30 am anyway

[SoulSercher620]

You get what you pay for with the Xbone. A console that goes against the consumer.

[Trekster_Gamer]

Please you ignorant troll... Go away you know NOT of what you speak. Only mouthing the Sonybot rhetoric!!

[SoulSercher620]

Lol would you like to name another console that REQUIRES you to make an update to do anything out of the box? And please dont say PS4 because it can play games right out of the box. This is Microsoft being too lazy to update the OS before launching into stores. There is NOTHING to justify this.

Sorry if my proper logic hurts your feelings.

[josephayal]

i have no problems with my gorgeous Xbox one

[RocknRolla]

Not sure about all you. My games installed within 10-20 minutes no hassles no freezing.

No problems what so ever!

[Donnyskillz]

lol....there are no problems downloading....tell those people with those slow ass internet connections to get there speed up lol.....im downloads are lightning fast ...had no problems whatsoever.... and ryse was ready to play in 5 minutes or so

[gjruk]

I don't dare say my xbox one installs games fine and that it only took me 10mins to install DR3 and Fifa because it just constantly gets disliked and flamed, when are you lot gonna wise up. Just because someone adds to the convo saying they haven't had problems, you don't have to dislike it just because you prefer the playstation! I'm an xbox gamer but never once felt the need to go onto any articles regarding PS3 or PS4 and bash it all the time.

[WeAreLegion]

So much hate toward your comment. And why all those disagrees?

[bjmartynhak]

Just grab a sandwich. What a generation of impacient people...

[Mrgolden79]

Impatient.... I can give you the language of origin if you'd like

[bjmartynhak]

Or you can install your game while correcting typos and misspellings on N4G.

[Grown Folks Talk]

MY experience has been within 5-10 range via an average of 30 Mbps. I'll compare later today after Cox taps my line to get the 50 Mbps i'm paying for.

[Nodoze]

This is why I let others beta test the new hardware. I will jump in after patches/optimization/fixes are applied.

Thanks to all the beta testers ;)

[IRNMUNKEY]

Most problems seem to be Day one game patches. People complaining have slow-ass internet and it seems the Xbox downloads the patch before installing game.

Don't get a next gen console if you have mediaeval internet connection!

[hello12]

Yes, i can confirm game installs are slighly slow, other then that the XB1 runs perfectly and very cool. Had it on for six hours last night, barely even warm.

Downloading Killer instinct now. I see there is lot of trolls on the web, saying the XB1 is faulty, i don't buy it, i thinking people are posting false reviews because their sad individuals.

Obviously there is genuine issues with some XB1's, but overall, i think the number of genuine people having issues is very low, even lower then what the Playstation users experienced with PS4

[Madderz]

Im sorry i have to do it....

they're* not 'their'

Forgive me.

[WeAreLegion]

That's the only issue you had with his comment?!?

[Madderz]

@Legion?

I had no problem with anything else he said. Sounded like a pretty good comment to me. No hate on either side and helpful information to those who may need it.

EDIT: just re read it and spotted the false review thing.... That's an issue lolz is anyone really that sad to take time out of their day to make up lies to defend a corporate company? If so then just WOW.

[Deathdeliverer]

I can't say what system has more or less issues but I can say it's a stealth just like the ps4. Hardly any warmth after a night of healthy use. New systems will have issues, it's to be expected, but damn am I lucky. I personally have never gotten a dud system. Original ps2, 360, ps3 and a host of other launch systems still alive and well at my house. I feel for the PS4 and X1 users that are having issues but my flawless steak continues.

[kewlkat007]

Patience..

You could have to send your launch console back for replacement. .

Things could be worst gamers

[ElementX]

While games install I can play my PS4!

[hello12]

The X box 1 does also around 31% i was able to play fifa 14 a demo of sorts while the rest of the game downloaded. I have only a 6 meg connection, so it took about 4 hours or more to download it fully.

[jimbobbeers]

In the last two days attackofthefanboy have posted two articles attempting to sabotage the Xbox One launch, give it up. Its so so sad.

[Belking]

lol...bogus. You can start playing the game before the whole game installs.

[Madderz]

Patience is a virtue....

However with a PS4 no such virtues are required.

Xbox fans COME AT ME

;P

[bomboclaat_gamer]

such a loser
im sure on the xbox one people can play after a certain portion of the game is installed

i am getting to like my ps4 though, having being an xbox 360 only owner for the majority of the last gen

this ps fan and xbox fan is just stupid people who are scared to feel insecure about their purchase

and trolling makes you look even dumber

[Madderz]

Lighten up. It was clearly a joke bud.

I meant no harm.

I'm sure the speeds are fine! I'm a Sony fan through and through but I hope that the guys on the other side of the fence have a great console and a fun experience.

We don't ALL have to suddenly be a "troll" because some fanboy decides he didn't like my sense of humour lol.

Grow up!

[KingDadXVI]

People are getting confused here as to what downloading is. Installing from the disk is not downloading it is copying the data from the disk to the hard drive. This can take a while. If you assume a read speed of 27 Mbytes/sec and a game that is 50 GBytes in size it will take 30.9 minutes to transfer all of that data. Now people don't get confused here as I am talking Bytes not Bits. 1 Byte = 8 Bits.

The issue that some people are experiencing has nothing to do with hardware issues on either the Xbox One or the PS4.

The issue is with the updates that are all required for the games and consoles to function correctly.

People need to realize number one that if you have a shitty connection to the internet you are going to have slow download speeds. On top of that you are not downloading at anywhere near the speed that your BluRay can transfer to the hard drive. Remember what I said about Bytes and Bits. Your internet connection is measured in Bits/second so if you have a good connection like I do at 80 Mbit/sec that means you only have 10 Mbyte/sec. Three times slower than the BluRay transfer speed and you never get maximum on over the internet.

To make things worse the game developers only have so many available ports to their servers. It is the same as when you call a 1-800 help line. If there is an available port you get access to the download. If there is no available port you get put in a queue to wait your turn if you are 2nd in line it does not take too long if you are 5000th in line you are going to wait for a while.

It gets even more complicated by the fact that these servers all end up connecting to one or a few hardline fiber optic connections that can only send so much data at a time. If they have 10Gb/s that gets divided by the number of ports being used by the people downloading the updates. So if 10,000 people are downloading you are going to get a maximum of 1Mb/s to your console. If the update happens to be 50Mbytes = 400Mbits it will take you just under 5 minutes to download. If 20 people happen to be in front of you in the download queue you are going to wait for 1 hour and 40 minutes before your download starts.

The thing that I wish they would do that would help people to understand is to change the message when you are updating. It should not tell you it is downloading it should tell you it is waiting in a queue to download and it will be approx. "x" minutes. Then once the download starts is should tell you the download size and download rate.

This is just the way it works when you have a huge surge of people trying to access the exact same server so everyone calm down.

[Johnpgils]

Well if u needed a massive high internet speed to load a game that u have paid 45.00 odd quid for- this should have been made crystal clear before launch right???

[Johnsonparts23]

But watching tv is the main thing xbox one owners want to do anyways isn't it? ;)

[kingPoS]

It doesn't make any sense for a game to need the internet just to install from a disc. Am I reading or misinterpreting something wrong here?

Gateway MT6706 2008

[strigoi814]

PS4: too slow bro!
XB1: ......still installing.....wait for it wait for it......bam second wave of install

[HurstDarkStar]

Sometimes I feel bad to be a gamer when I see everyone getting excited about which side is failing, wheres the love?

[ColdStory]

So, now we compare issues to determine a "winner"? I'd have been more surprised if either next gen console did NOT have some problems; it's just the nature of a new product release. As a gamer, I feel badly for anyone who has been let down by their launch purchase. Obviously, Sony and MS will do all they can to avoid prolonged negative (media) coverage.

[classic19]

attack of the clouds.:)

[IWentBrokeForGaming]

I was telling my buddy last night while downloading KI, how painful the download time was! It reminded me of how painful PS3 system updates/game downloads were!

[snittolo]

16 minutes into the install for COD:Ghosts and it's only at 19%.....this is worse then using my PC and compared to my PS4 installs I am definitely not a fan of the install process.

[Kingoftherodeo]

Well im think it downloads updates first so if you have potatoe for internet wooops. But i was playibg bf4 after 10 percent the story install about 7 mins the multiplayer/fullgane 14mins able to jump into a match after fullinstall

[Yessirr]

People are over Dramatic, I was able to play Forza at 7%, maybe even soon before I noticed it.

[Ratty]

It didn't bother me that much with the PS3 so I don't see how it would bother me much if I had an X1.

[Johnpgils]

Microsoft I want a refund- unacceptable install time- what a joke!!!! I will get my money back- what a joke!!!!

[giggsy13]

Mine runs like a dream, installs were 15 mins. Awesome bit of kit, well impressed.

[ClearanceBinReview]

What stevehyphen said is correct. Install takes forever to "start" because it downloads and installs a patch first but doesn't make it clear that it is doing anything. Clocked about 35 minutes before I could actually play the campaign in Ryse, 10 minutes or so before I could launch the disc (edit settings and such, didn't play around much to see what else I could do).

[Gamer666]

Game installs are slow, but I am surprised how fast downloads are.

[jjb1981]

After about 10 minutes and 40% later I was able to play dead rising 3.

[MrPerfect813]

That is why the first thing I download was the free killer instinct, put a disc to install and went to killer instinct and zoo tycoon to kill time

[Johnpgils]

Do not buy xbox one total fuck up- will not load games for hours- relies 100% on internet connection even for games you have spent 45.00 upwards- avoid

[Bowzabub]

Just make a sandwich or something...;)

[chiefconcern]

The install for DR3 took about 15 mins and i was playing, same with Just Dance, don't judge for my kids.

[MrZweistein]

I have no idea how this website gets its articles approved.

[Sm00thNinja]

This is true

[Chris26]

I have been waiting just over 2and half hours for forza 5 to install and it's only at 7percent any suggestions

[L0Lcano]

This is true. Downloading Killer instinct took ages on my connection whereas steam games etc dl much quicker. On top of that the game was playable after 75% downloaded which is nowhere near the near instant experience I was told would be expected.

[Chris26]

This is a joke nearly 3 and a halts hours and I'm 12 percent installing forza wtf

[superbomberman]

is this really a problem? I am downloading so many apps and games that I can play while something download.

[Grown Folks Talk]

I downloaded NFL, ESPN, Youtube, Skype, Blu-ray, Xbox Video, Hulu, Netflix, Redbox, Twitch, Xbox Fitness, & Killer Instinct all in a row. All went fairly quick. I let BF4 get to around 54% before I played, & it finished installing before I got done with the 1st mission. This is getting about 30 Mbps. Just finally got Cox to fix my issue, so now i'm around 64 Mbps.

[explosivetemper]

ive only downloaded the kinect sports rivals demo, killer instinct, and xbox fitness, and i wasnt able to play any of them until the game was about 85% completed, and those downloaded kinda slow and and at least one was 3 gig... so im not sure if i want to get forza 5 via download cuz its 30 gig.. that will probably about 3-5 hours to get to 85%... unless for full premium games are playable sooner...

[LGM313]

Balmer -
DEVELOPERS, DEVELOPERS, DEVELOPERS, DEVELOPERS...
DEVELOPERS, DEVELOPERS, DEVELOPERS, DEVELOPERS...
"I love this company"!!!

Me- LOL.

[explosivetemper]

yeah we were supposed to buy, start the game download and play immediately while its downloading, not the case here, lol...

[coopman300]

Actually it was you can play at 50%

[Man_Son]

My BF4 didn't take too long to install & I was able to play at 9%

[explosivetemper]

really?, now i want to try to download Forza 5, lol like i said the other demos or small games took till like 85%...

[SageHonor]

Let it begin

[superbomberman]

I don't have any problem with the One either. Some people will complain about anything and everything.

[elloco7878]

Been 2 hours! Still at 2percent... ryse son of rome

[coopman300]

Mine is runnin smoothly, install time was actually quicker than i expected, much faster than a pc install. Only hiccup was when i downloaded netflix it took a while to start installing.

[BLAKHOODe]

I would probably like my Xbox One a whole lot more if I hadn't been playing the PS4 all week before I got it. The PS4 just plays better and I really love the DualShock4 controller. For the most part, the Xbox One is great, but the install and load times and Kinect being unresponsive sometimes just kills it.

[CarpeVexillum]

Really, People are complaining about the First update? I have standard internet and I downloaded the day one update in 5 minutes. And the install times are about 15 minutes, which if you browse the internet, neflix, or watch youtube, that you can now do instantaneously it takes no time at all. I cannot ... well yes I can believe people are complaining. While you may not like waiting 20 minutes to play your game ONLY the first time you start the xbox and only the first time you put in the game, you're just an asshat.

[Mister_G]

I'm only guessing here, but could the different types of RAM be causing a difference in installation times?

[Percusio]

I was also frustrated and disappointed with trying to install my games for my new xbox one. I found a post online which helped a lot. Here is what I did.
1. Disconnect the console from the internet.
2. Press in on the power button, on the console, and keep it pressed untill the console shuts off. It will then start up by itself and apparently resolve whatever issues it was having(a reboot.I guess)
3. Without connecting to the internet, install the game from the disk. This allowed me to play my games.
When I connected to the internet. To play online I was prompted about the game update, I hit ok. The install quickly got to 96%, the rest too two and a half to three hour to complete.
I'm no computer wizz, but I'm speculating that this slow time was due to server problems because of the mass amount of people connecting on an untested server. I hope this helps others out there with the same problem.

[MurkeyWater]

I installed deadrising 3 and AC 5.... And for me it seemed pretty quick, and I asked a buddy of mine and he said he didn't think it was long, plus about 35 or 40 % it let me start playing.....