GameStop manager threatens to release angry customer's details over GTA V issue, gets fired

GameStop customer service leaves a little to be desired, a customer was threatened recently over an argument about GTA 5.

[friedricr]

Good. saw this on neogaf. Managers like this should be more professional. Joking about sensitive info like this is not funny.

[Thegamer41]

To be fair, that guy was a dick though, look how he takes the receipt from her, but as a Manager she should not joke about giving out personal information.

[friedricr]

Yeah, But being at hte position that she had. Still shouldn't be joking about that and from what it looks like. she kept going at it and instigating the customer. and to rally the other patrons. Poor customer service.

[Gazondaily]

Yeah fair enough the customer was a bit peeved and acted a bit aggressively, but to be honest, if someone was acting like a sarcastic [insert expletive here] with me in front of so many customers I doubt I would have been as composed (mild way of saying I'd tell her to do one).

This isn't good customer service and reading the article, it appears that this woman was a bit of a head-case anyway (if the article is true). Judging by her attitude in the video, I can see her being a right pain to work with.

Ah well...at the end of the day, justice was done.

[Thehyph]

Sure, the guy might have been a dick.
She was a dick, too.

The difference is that she was the one on the clock in this scenario.

Many people out there get paid to handle this kind of crap. Most of them handle it better than she did. Personal info? What an idiot.

Certainly, I don't feel bad for her.

[DragonKnight]

She joked about his business card, something he hands out to people anyway, and got fired for that? She didn't joke about giving out his home address or phone number so what "personal details" was she joking about?

Don't get me wrong, if the comment in the article is accurate then she deserved to be fired a long time ago, but you can clearly hear her say "we have his business card" in the video so I think he, and by extension this article, are blowing stuff out of proportion.

That's not to say that he couldn't be harassed at work, and it would suck if he worked from home, but I don't see how something you hand out to people publicly can be considered personal information.

It also seems that more than just the guy filming the video were upset about this guy. I'd wager that he didn't want to provide the I.D. the store was asking for and put up a stink (it happens more than you think) and so became irate and caused a scene.

Believe it or not, there are people who actively go out looking for a fight at stores so they can get something for free, and when they don't, that's when the "I'm getting you fired" attitude comes out.

But again, if the comment in the video was true, then the fact that she's had her job this long is an incredible indictment of Gamestop's policies.

[user5575708]

honestly the gamestop manager job should require more than being 18 and up and having a high school education. the level of immaturity and sarcasm was too much.

[SilentNegotiator]

Same as waiters calling on the internet to harass people that don't leave a tip (or even just threaten to), she should be fired.

[Hitman0769]

I agree w/ knockknockannefrank but unfortunately Gamestop would rather have people they can mold to their beliefs and practices rather than actually hiring experienced gaming professionals that know how to do customer service.

[HonestDragon]

I think both are at fault in this case. The customer for not having proper identification on him because many retailers (including GameStop) always require it due to the rules with trades and M rated games. A student ID is not acceptable nor will a business card help.

The manager is also at fault for going along with the joke that another customer made (you can hear him in the video say they have his business card) and keep pushing. It was just best to leave it be. One rude customer shouldn't ruin the environment. But she kept pushing and that's what happened.

[ziggurcat]

@ dragonknight:

"It also seems that more than just the guy filming the video were upset about this guy. I'd wager that he didn't want to provide the I.D. the store was asking for and put up a stink (it happens more than you think) and so became irate and caused a scene."

... and to add: that the purpose of providing ID is to ensure that you're not some schmo off the street.

*walks into gamestop and approaches counter*

"hi, uh... my name is, uh... joey... joe joe junior.... shabadoo? i paid for GTA V in full, and i came to pick it up... *shifts eyes back and forth*"

i mean, was it this fool's first time pre-ordering something? surely he knew that they asked for ID.

or was it a case of the manager thinking he was under age, and was asked to provide ID to prove he was old enough to buy the game?

[pixelsword]

Well, at least Ouya got some descent exposure for a change.

O.T.

I don't know if Gamestop tells people or not when reserving their game that they have to provide an ID or not, but they should tell people before they reserve the game to eliminate such confrontations.

[Darrius Cole]

The dude said it himself, she joked about giving out his public information.

If the guy didn't want to show an ID then she should not have sold have let him redeem his pre-order.

Her mistake was that she was too patient with him. She should have kicked him out of the store and let that be the end of it.

[pixelsword]

If what the article says is true, that's horrible, and she's a horrible person.

That actually happened to me where some girl knew her friend was stealing from a store where all three of us worked at when I just got out of High School and she thought her friend had stolen from her till, so she accused me of stealing from her till. I just happened to have money from my bank to pay for my car insurance, so it would have been hard to say otherwise (other than the receipt, but who's to say that I didn't spend money earlier?) At any rate, they counted down the till and it was five cents over, then she tried to say that I tried to steal from my own till and I then told them to count that one too (the girl then took back her statement).

If her friend had actually stolen from that till, I could have went to jail, and had a record that would have stuck with me for the rest of my life because of her lie. I'm not suicidal in the least, but if you're young and have something like that hanging over your head, you could possibly make rash decisions like that.

The only reason I know that her friend stole from the till is because she told people (management included) that info the day she quit. Coward; that wouldn't have helped me if I got into trouble for that, as getting a record expunged is difficult even if your identity is stolen, never mind actually getting convicted for something, even if it's false.

Then she had the nerve to give me her phone number and wanted to call me! Forget that, she was lucky I didn't spit in her face. I took the number to not make a scene, but I never called her, and she's lucky I'm not a jerk or else and put it on the bathroom wall or something bad like that. I just threw it away after she left.

[Omegasyde]

In this case, I sympathize with the manager but she is in a elevated role of responsibility as far as customer care goes.

This guy was obviously a douche-bag, now imagine that same lady dealt with already 100 of these guys in the same day. Now imagine, this douchebag is 14 years old and is a spoiled brat?

[President]

That dude with the camera deserves a smack in the face for meddling with other peoples business.

[Boody-Bandit]

It's people like the guy in this video as to why I left retail AGES ago. I just don't have the temperament to deal with people and their nonsense. This lady made one mistake only but it's the mistake that cost her. She should've concluded her transaction with this guy and blew off steam later when it was just her and maybe a couple employees or friends when no one else was around.

[Murad]

I entirely disagree. The chick had started it first, and it was quite obvious, and this is the same for a lot of the GameStop employees. For some odd reason they think we're benefit from buying a game from them, rather than them being able to sell one to us.

[UltimateMaster]

Been on both ends of the spectrum.
The guy is being a douche.
The girl lost her patience.

Both of them need to learn some matters.
Getting fired over this, doesn't send the right example to other stores.
Just about anyone can act like a spoiled brat and get people fire.

The key is just to keep your cool.

[UltimateMaster]

Some people have to go off on power trips because they have a small d*ck.

InviziMinimal
PunyPathicMinus

Yeah, I know scientific terminology.
;)

[minimur12]

Since when was an E-mail considered personal information
Direct quote:
"I have his business card do you want to email him and thank him for holding up the line for us"

Hey, my email is probably written in information on 80% of accounts I have online, probably on n4g aswell, haven't checked.

My email:
[email protected]
[email protected]

PSN ID:
Minimur12

[PoSTedUP]

what!? that lady was being such a sarcastic c#%!. i woulda been a d*** After that fact too. and he even stated that he could be harassed if she gave out peronal info. im sorry but comming from team "normal people", she is wrong.

[SonyWarrior]

so whats this guys email and name? I hate people like him.

[NumOnePS3FanBoy]

The guy was a fucking idiot, trying to give his personal business card as an id and requesting her to write her full name. Dumbass. She fucked up in her decision to joke about it. But I did like how other customers shunned the dickhead out of the store

[AndrewLB]

I agree. Everyone there was acting like an idiot, especially Mr. Nerd Rage. It would have been nice if the time leading up to where the video starts had been recorded as to give proper context. He seemed like he was being a total prick, and the manager made a very poor choice in words in a sad attempt to lighten the mood. And of course Mr. Rage, who I guarantee was going to complain to corporate even without her comment, got the confrontation he wanted even before walking into the store.

[SilentNegotiator]

@minimur12

"Since when was an E-mail considered personal information"? How about when spam and hate email was invented...which I'm pretty sure was the day after email was invented.

And no, your email is not available to the public on N4G. Unless you post it.

It's nice that you put your email addresses to try to prove a point, but you don't have an attractive blonde lady and a bunch of white knights surrounding you with the blonde lady telling them to email you.
...and I'm guessing neither of those are your work email addresses, as would be posted on a business card.

[shivvy24]

Honestly I found this disrespectful to the customer, yes he forgot his photo id but we all forget shit like this once in a while

[lilbrat23]

@ DragonKnight

Not sure what you listen to but she did say she had his email and number to harass him, then when he confronted her she did NOT denied saying it, just that no one had harassed him. If she was annoyed by being at work or doing a midnight launch she should have stayed home or not work there.

[DragonKnight]

I don't know what you're listening to, but at 33 seconds she says "we all have his business card so if you want to email him you can." Meaning the email address is on his publicly given business card. It's not personal information if you're willing handing it out in public.

A few seconds later he admits that it's public information.

[ziggurcat]

i don't believe he forgot his ID (after the cut in the video, it appears as though he eventually did show her his ID). i think he was just being a ****.

[Wagz22]

I'm sorry but even though she did step out of line I know how she feels. I worked the midnight too and actually a few midnights like call of duty last year. We have no choice but to ask for ID because with my luck the one person I don't ask would be 16 and with a parent that would have a shit fit if they found out that their kid got a mature game. But I've had customers get in my face about it but I'm sorry I'm not loosing my job over it. And one thing I always bring up is, so you drive here to pick up your game but you didn't bring your licence? Wha? Is your license that difficult to have in your wallet or at least in your car? I've gotten to know a lot of the customers that come in so I don't have to ask them cause I've already seen their licence but that's why we have to ask.

[nerdeu]

That guy should buy a WINNING-shirt (Charlie Sheen) because he really won bigtime. Now he plays his GTAV while this hag is going crazy looking for a new job where she can be unprofessional. Justice served <3

[THamm]

These places should be for gamers, run by gamers.

[BLAKHOODe]

My GameStop is, which is why I like the place, despite all the bad press GameStop gets. In all the years I've been going there, they have never had anyone like that woman working for them.

[SilentNegotiator]

@BLAKHOODe

Same with my local Gamestops (there's about 3 GameBucks within a 5 mile radius of me, lol). There used to be a nasty cashier at the one, but he was predictably fired and ever since, I've met nothing but nice people at all of them.

[ded1020]

what the hell does that have to do with anything? so she isn't a gamer now? Because I think she just got a whole lot of free time for gaming.

I wonder if she'll buy digital or physical.

[rainslacker]

@Black

Same here. I've had one bad experience with one associate which made me stop going to GameStop for years. Since going back to a new one that opened up right near my house, everyone is pretty cool. They know me by name, never pester me about disc warranties or pre-orders, and because they treat me like a gamer and valued customer I give them my business, and even pre-order when I know I don't really have to.

Good customer service goes a long way, and while I don't like GS trade in prices, hence don't use them, I do think they get way too much hate. They could be better, but they aren't all bad.

I would even say the majority of the people working there are gamers, and can discuss games without resorting to fanboyism. Like most corporate settings though, they are bound to follow specific policies on how they handle and sell their product. I've been in that position for a better part of my life, so I don't hold it against them, whereas some people take these kinds of things as a personal insult.

In relation to the video though, that was poor customer service, and never should you threaten a customer, no matter how much of a douche they're being. She should have explained the policy, given a firm no if pressed, and then asked the customer to leave. Deal with the backlash that will inevitably come, and still be employed. It sucks, but it's like that in any customer service related job.

[DeadlyFire]

I disagree 100%.

Business card information is not sensitive information.

[ICANPLAYGAMES2]

It's true that the business card info isn't the personal information, but they do keep your personal info on file including an email address, especially if you're a member of their rewards program, it comes up on their card reader for the customer to verify on transactions, so they do have it, just sayin'.

[irepbtown]

Business card isn't sensitive info, but you don't want 30 odd people emailing you abusive stuff which I'm pretty sure is what would have happened (judging by the people laughing at the chap).

You don't 'joke' about things like that, especially if you work at the store (let alone being a manager).

[lilbrat23]

They were both at wrong but she was unprofessional and more than likely does not have a job anymore.

[ziggurcat]

she was fired, so she does not.

[crimsonfox]

Oh my god, This is the gamestop I picked up my GTA from. That manager was a total bitch to me too. Even if this guy was being an ass she always talks back to her customers and is always a smart ass. She is never professional, always really rude.

[r1sh12]

loool.. OMG is the guy recording this an employee too?
If he is, hes also insulting a customer.
All employees sign a data protection act as part of the employment contract, and she violated it even by joking.
Oh well, shes out of a job

[SouthClaw]

You cannot violate the data protection act without actually giving out information... Moron.

[Mini0510]

probably another customer recording with a cell phone

[r1sh12]

@Southclaw..
Youre funny.
Its the intent - read the data protection act.
Theres 2 ammendments regarding intent.

Not my fault you cannot comprehend the act, since you have probably only read 3 lines from it..
Moron

[FanOfRootBeer]

It's not funny if you're an oversensitive, paranoid dickbag who'd rather cause a scene and stroke your ego publicly than enjoy a game.

[Heartnet]

No just he was outspoken whilst ur a shy lil bastard....

People like privacy and didnt want a bunch of trolls having his email adress....

If he didnt cause a scence no1 else would have and she wud still be in a job she doenst deserve... Youve just said that its okay to be douchebags just sit back and take it... Never stand up for urself... strange way of thinking you got there... go to china.. ud love it ^^

[LordDhampire]

it was a joke, jesus christ, all you kids are little girls who like to cry

[HardcoreGamer]

i really didnt like her attitude. ALL OF IT WAS SARCASM, Oh man i felt really bad for the guy, he was being humuliated. i would of felt the same as this guy. she getting support from other ppl about the "pissing contest" that my friends is pure bitc3

[Blaze929]

nerd rage - rofl at that title

[showtimefolks]

and they want women in GTA lol

[otherZinc]

That dude was wrong, period.!
She should've beat his punk-@ss!

[itBourne]

Are you freaking kidding me? She JOKED about it... have none of you guys been to a midnight launch for anything, its not a federal court, people arent wearing suits and ties, its a good time.

This is whats wrong with this country, people can be bitches about everything, he is probably going to be able to sue her for 3 million dollars in court too now... like wtf... hope he sleeps well at night knowing someone lost their income because he is a vagina.

[dragon82]

I don't have a problem with her getting upset with a guy who is being a d-bag. Where I have a problem is when she started egging on the crowd to help her go after him. This is VERY unacceptable for anyone in the customer service business. Especially a person in a management position. They honestly didn't have a choice in firing her because it was caught on video.

[itBourne]

I agree with you, that part was unacceptable, just the joke about his business email for holding up the line tho, that isnt even a big deal.

This guy needs to grow a set of balls though as well. He obviously should of picked up nintendogs or something, because if he is offended that easy he has the wrong game lol.

[Quadrostacker]

lol no free PS4 for her

[BoriboyShoGUN]

How can you expect to pickup a game thats been completely paid off with just a name and a phone number. But yeah she fueled the fire instead of just saying Thank You goodnight Sir! Thank You goodnight Sir! Thank You goodnight Sir!

[josephayal]

Dude probably went home and shot a bunch of women in GTA

[nerdeu]

UltimateMaster:

Your name shrieks "powertrip" all over it so think before being judgmental next time.

By the way: the woman was WRONG. She didn't respect GameStop policy (at all) and gave the company a bad reputation. Therefore she is fired. He is just a customer and took her by surprise. She deserved it. End of discussion. More people should be like this guy. It's not like he is stealing from GameStop. They make profit on his, and all other gamers', interest. The customer is ALWAYS right because these people are employed by costumers in a larger perspective.

[MASTER_RAIDEN]

absolutely not. the man made a scene that was completely irrational. manager or not, this video needs to be on americas funniest. the man was ridiculous and absolutely deserved a lot more than what he got. perhaps the joke about the email wasnt as professional as she should have been, but you have to remember shes a human being too. when faced with that sort of hostility people tend to become flustered and say a thing or 2 they dont always mean to say. just because a person is a customer doesnt necessarily mean they have a right to be as loud and ignorant as they possibly can be. in that same respect just because a person is a manager does not mean theyre some kind of customer service robot. people make mistakes but she should not have been fired.

[MiloGarret]

"But, according to a YouTube comment she’s now been fired."

YouTube comment is the source.

Good shit.

[saywat247]

aaaand this is why a female shouldn't run a business dominated by males!!! fucking cunt this "manager" was.

[quaneylfc]

my my, don't you put the cunt in thick, commenting cunts well done dickhead

[harbie]

He's an idiot, but she should have never treated him like that anyway and certainly not threatened him.

[Avalanche]

yeah.... an email address...so sensitive.

[vallencer]

to be honest she probably didn't get fired for that. There are a few things wrong in this video that as a store manager shouldn't be the way it is. The obvious one is the back door being propped open while people are in the store also people aren't allowed to take pictures or record video inside the store unless otherwise told they can. Any store knows that customers can be dicks and people aren't robots so sometimes the smartass comes out or the dick but everyone is human. I think the whole situation was a bit stupid to be honest. On both accounts.

[Celeras]

1) Dude was a bigger dickhead than the lady.

2) An email on your business card is not sensitive info.

3) Trying to use your business card as a photo ID is asinine.

[harbie]

Having to be ID'd is retarded.

[OhhWerd]

Customer is always right

[Hicken]

The hell they are.

[InTheLab]

As long as the customer is not violent or using profanity, they are right.

This was a legit customer who happened to be pissed. We've all been there.

As a leader, she should have tried to calm that man down and try to fix the issue. Instead, she pandered to a crowd and lost her job. The killer part is that this is on the net now. She's just screwed her career over for good. I would never hire someone that would stoop so low as to get into a public confrontation with the customer. It's just not good for business.

And all over what? Because the guy is an ass? She works in retail. For every smiling customer, there's at least 3 assholes like this. She should know better.

[meatysausage]

Haha, if you have worked in retail, you know that customers are not always right, and a small portion are total d***s

[HonestDragon]

True. Something tells me he hasn't worked in retail. Otherwise that comment would have been entirely different. If you've worked in retail long enough, then you know that a good percentage of customers are jerks. At that, they are jerks who want to pick fights and get stuff for free.

We all have seen this before. The "customer is always right" notion is just a way of people legitimatizing that customers can be completely unreasonable and get what they want because they are the ones spending money and if they aren't happy, then they should get compensated. If that were the case, retailers would be handing out random stuff because people would be pretending to be unhappy. The reality of it is that potential customers get kicked out of stores all the time because they are unruly or are just causing trouble. There is such a thing as a bad customer and the guy in the video proves it.

[irepbtown]

Customers are rarely right, however you cannot 'tell' them that. YOU the employee must take blame, YOU the employee must take responsibility, YOU the employee has to get things under control not add fuel to fire.

Therefore Customers are always right (not literally).

[rainslacker]

Customers are more often than not wrong. Competition drives this idea that the customer can say anything and get anything if they act like a dick enough. More often than not, depending on the environment, it's better to just give them what they want. The statement, "I'll never come back there again", scares the bejezus out of the corporate money people sitting in their offices that don't have to deal with the customer on a daily basis, whereas more often than not, you can be more profitable letting those people just go. There are some occasions where you can convert the problem customers to great customers, but it takes some finesse, which this woman apparently lacks.

Customers without legitimate complaints are the ones that tend to act the worst. Those with legitimate complaints tend to be reasonable so long as you're willing to fix the problem.

As far as her, she handled it terribly. Being discreet should have been her goal. If the guy acted aggressively or like a dick, then you ask them to leave and deal with it later. If you follow policy, even if the customer is pissed, your job is usually safe.

[nerdeu]

Hicken:

The saying "The costumer is always right" shouldn't be taken so literally. What it says is that the customer IS always right in a larger perspective because the power is in the hands of the customer. You have to treat your costumers well no matter what if you want to survive in this business. Or you can at least be professional about matters.

Even if the costumer is at fault you should show the costumer respect and give some great service/advice. It is important that a customer feels taken care of and that he/she feels that they can go back to the same place to buy products. You should never fight with your costumer or being cocky. Remember that you are employed by the costumers. The money the companies are built upon haven't fallen from the sky - they are actually coming from the costumers pockets and that fact will never change. No disagrees will change that fact either.

[neoMAXMLC]

Especially when you're at gamestop.

[Animal Mutha 76]

Having worked in retail for many years I can tell you that simply is not the case.

Most of the time - perhaps.

[BLAKHOODe]

Not really, but it's good business to let them think that they are.

[FanOfRootBeer]

You've never worked retail, have you? Or worked anywhere, for that matter.

[GrumpyOla]

That's the first rule of business

[ziggurcat]

no. the overly entitled customer just *thinks* he/she is always right.

[BoriboyShoGUN]

@honest yeah I agree with you for the most part. Except for her career being done!! Hell even Felons get jobs this is a GAMESTOP!!!Shit isnt a career anywayz!She'll get another job just fine, even if she doesnt deserve one atleast in the customer service field.

[majiebeast]

She just lost her job.

[SkullBlade169]

You don't say?

[PurpHerbison]

Sucks she had to lose her job over some BS.

[LogicStomper]

Did you even read the article?

[plmkoh]

What's funny, is that the guy filming this was obviously making snark comments about the customer, and in an ironic turnaround by uploading this video to youtube, he has only proven how the manager has humiliated the customer.

[HarryMasonHerpderp]

Yeah the guy making the video is a massive douche.
He's the kind of guy to sit on the fence and make and basically make things worse.

[AdultInTheRoom]

A regular "Grover Dill"

[indysurfn]

You ever wonder if he(the employee filming) didn't realize the obvious that this is going to get her fired? Some kiss asses, will be sneaky about revenge on a bad boss. Or maybe he was not a kiss ass but was patronizing her.

Every employee knows that that is a treat, and is illegal to do.

I'm a software developer I have worked at companies with millions of peoples personal information. I have never thought of releasing information on someone I didn't like. Even though I don't have to deal with customers directly I can say I have not heard of a customer service rep releasing info or threatening either. They will get fired if they leave previous customers paper on the counter. She knew better, and so did the one filming!

[Linkinnshadow]

Well according to youtube comment, but would be nice to see that person fired. Personal information is a bad thing to be playing with

[indysurfn]

The guy filming should have been fired for giving her a high five.

I bet gamestop has a LOT of employees defending gamestop with there agrees and disagrees and comments!

[LogicStomper]

"The guy filming should have been fired for giving her a high five."

Well assuming that the person filming was the uploader, he'll get the back-lash on Youtube for being an ass. Unless you're trying to calm the situation, you shouldn't jump in.

[AdultInTheRoom]

"you made this a pissing contest and you lost". Lol. Gotta admit, the guy nailed it

[dragon82]

If she only knew at the time he said it. LOL

[sovietsoldier]

i have had trouble my self with game stop managers before. they act like they are god and you are a child even if your a grown man, showing major disrespect to the customer.

i once bought a pre order item and waited for it to arrive, when it came in it was given to a customer who did not pre order and when i went to collect my item i was told they did not have it and that it was a limited supply. the manager told me he would get me one from another store in another town and i would have to wait a few day even tho i had waited months before it even arrived the first time. day later i went to get my item, and was told i had to buy a game to get my item even tho i had already bough it, a argument ensues and the manger calls security on me because i was shouting at him that i wanted what i paid for or my money back and i was tired of waiting for something i should have received and not have been hassled. i leave with a refund and my time wasted. call game stop customer service and and was told i could not speak to a district manager because he was busy and even if he was not i still would not be allowed to speak to him.

this is why i avoid game stop at all cost, on super rare occasions i will buy something from them.

[Death]

Yeah, Gamestop rules. Last time I shopped there I pre-ordered a collectors edition game. I think it was one of the Halo's. As I waited in line to pick it up they were asking customers if they wanted to upgrade to the collectors edition. A couple people did which would be no big deal if they still had mine by the time I got to the counter. To make matters worse they gave me the same BS excuse that they had a limited supply and not all came in. I was pissed and they didn't care. I demanded my money back since I paid in full. They told me Gamestop would send me a check in the mail. I told them I wasn't leaving with out my money so they called security. I called their Distric Manager while waiting for security. The DM apologized and I left with my money while they explained to the DM and security what they did. I have no idea what happened after I left, but I refuse to shop there to this day.

[Hicken]

That sounds like either the most BS, or the worst store ever. As someone who worked there for three years, the LAST thing we could do was "upgrade" somebody's preorder at the expense of someone else's. Company policy is to hold ANY preorder for at least 48 hours; if the whole store- that is: every employee there at the time- was down with selling your preorder, then they were WAY in the wrong.

I have NEVER heard of GameStop sending a check to anybody for a canceled preorder. Three years, a half dozen stores, countless conversations with the DM and RM, and never has that ever even been HINTED at.

Sounds to me like either a BS story, or an entire store's worth of employees was ready to lose their jobs.

[Death]

Yeah, check was not for a canceled pre-order, it was a refund since I was pissed and was already paid in full. There is a reason I knew the DM's number. I had worked there years before when it was an EB and knew the DM that took over. And yes it is one of the worst Gamestops ever.

[Hicken]

If you didn't pick the game up, it's a canceled preorder. Regardless, still never heard of a check being the way to refund a customer's money.

[TheRacingX]

that doesn't surprise me one bit

[cell989]

I just hate shopping at GameStop, employees act like self righteous pricks, and they impose this mentality where they think whats best for you, insinuating youre an idiot if you dont preorder the latest AAA title. I hate how the hassle you to make a preorder, this isnt much the fault of the employees because they are pressured to do so, its the greedy corporation that strives to get as many preorders as possible. It becomes very uncomfortable to have to repeatedly say "not interested" on preordering shit.

Managers always act like they are at the top pf the food chain, like they are the shit for managing a small video game store -___-

Im not going to say all gamestop stores are like that, but for the most part their employees are jerks. Its funny cause we dont need GameStop, GameStop needs us, anyway Ive been buying my gaming at Amazon for a long time, more convenient and none of that "want to preorder blah blah blah"

[deadfrag]

She has lost the job,well done!Now i guess she should go with the ass hole that film the scene AND PARTY just dont forget to put a clown mask first!

[gnothe1]

are you guys serious...STORE POLICY is you NEED photo ID to pick up preorders especially paid off preorders...somebody can just walk in a say hey i want my paid off copy an its not even them..so therfore she was doing her job..he needs to make sure he does what he's supposed to by bringing his ID an all that would have been avoided..an he got pissed for her doing what shes SUPPOSED to do..so to the ones praising that she got fired i hope you lose your job aswell...i swear some people...

[DeFFeR]

I'm sure store policy is also to be a giant bitch any time discretion is warranted...

[indysurfn]

He did give her the receipt.

And store managers make way more than employees and get their asses kissed by employees all day long so they do get a attitude and big head.

[Sephiroushin]

You said yourself!
She gave the game to the guy which she was not SUPPOSED to do right ?! ... Well that happens, we forget stuff, but if you think about it that's one mistake that could be tolerated, but she threatened a customer with his personal info, you don't joke about personal info w/ a customer especially w/ a customer that's already pissed off ...
2 mistake in less than 2 minutes, who would want a manager that threats the customer this way?! I'd fire the manager of my store if she acts the same way, in fact I already fired one for something alike ...

[ziggurcat]

"but she threatened a customer with his personal info"

his e-mail. on a business card. that he readily hands out to people all the time.

and he even said it was *public* information, not personal.

he also had his ID with him, but obviously acted like a **** when he was asked to show it to prove he was who he said he was. this was either his first time pre-ordering a game, or he makes it a point to be an ***hole anytime an employee tries to follow store policy.

did she do the right thing, though? clearly not, but that doesn't excuse that guy's behaviour.

if it was me, i probably would have taken his receipt, refunded whatever the amount was that he put down on the game, handed everything back to him, and showed him the door. it's like, you wanna be a ****ing idiot? that's fine, but you're not going to get it here, so here's your money back, and have fun driving/walking home with nothing.

[DeFFeR]

@ziggurcat

You can swear on the internet...

[Captain Qwark 9]

agreed. she wasnt trying to be a bitch until he started acting like an ass. they tell you when you pay it off, receipt and photo id. thats all he needed to remember and he couldnt. would it have made him happier if i stopped in there and took his paid off game because you dont need id lol?

she did act unprofessionally with the threat though, not sure worthy of being let go but def written up, maybe suspended until she learns how to properly deal with a-hole customers

[LetoAtreides82]

If you look closely you'll notice that at the 8 second mark into the video it transitions to a later event which is him handing her his ID which is why she gives him the game.

[OhhWerd]

I just handed over my powerup rewards card, no photo Id was necessary on my 2 preorder copies

[FanOfRootBeer]

Than the managers at your GameStop should be fired; more so than this chick.

[OhhWerd]

they know me :P

[AusRogo]

That guy recording seems like a total d-bag.

[jagstatboy]

so what started the whole thing anyway?

[Hufandpuf]

The idiot customer though giving her a BUISNESS card was sufficient enough ID to pick up a pre ordered game. However, GameStop employees require a PHOTO ID. The guy held up the line.

[jagstatboy]

I blame it on the game. GTA brings out the worst in people :)

[Sarick]

Photo ID for a game? What's next implanted chips. If I had the pre-order slip I could get any game in the past walking in store. When online if I bought a game they never required me to scan and upload a photo ID.

I suppose since it's a MATURE game it might need some proof of age but to treat a game like alcohol. Just looking at the guy should give the average age +/- about 10 years.

Where are we going in society perhaps cussing should be a felony because someone could get hurt. It's not like someone is going to purchase a game to whack someone over the head or run over them with the disc. /s

If anyone else thinks the proof of ID for a game is a little. Opps, never mind it has nudity sex and violence.

[rainslacker]

@Sarick

It says on the reciept when you pre-order ID is required when you pick up a game. It's to prevent people from coming in an picking up someone else's game.

Here's a scenario. I pre-order quite a bit now. I happen to lose my Power-Up card outside GameStop. Someone picks it up, walks in, asks for the list of my pre-orders, and sees that I have a paid off PS4. Come launch day, they walk in with just the card and say they want to pick up the PS4 they pre-ordered. No ID is asked for, he walks out with a paid off PS4, and several games. I come in some hours later, give them my second card, or give them my phone number or email, and they say I already picked it up.

Now if they didn't know me at the store, they would be in a situation where they may think I'm trying to get stuff for free by saying I haven't picked it up. As the actual paying customer I'm pissed because I just lost several hundred dollars. People would do what I just described if they didn't require photo ID. That policy is to protect the customer and the store from fraud. They aren't photo-copying your ID to gather info on you.

[VaddixBell]

She handled that very poorly, she has only herself to blame. Weirdly enough, it was the guy who posted the video and supported her, is probably the one who ended up getting her fired.

[LogicStomper]

My thoughts on this is that the filmer THOUGHT that the employee was correct, and so he decided to join her side and mock the customer. Or it could be because he is getting it from her, he feels the need to join her side. With his bias set, he doesn't think for even a second about how HE could be wrong and so uploads it.

Then comes us, the unbiased viewers. We see that both the employee and recorder are being douches and so they get the back-lash.

Clearly both the recorder and employee never understood the concept 'think before you act'.

[GrandpaSnake]

i think they are both in the wrong she should of kept her composure, she could take this to court and maybe win. she shouldn't lose her job over a joke.

[TheTwelve]

Some serious nerd tactics displayed in this video.

[BLAKHOODe]

She tried to play it off as a joke in front of everybody to save face, making an ass of herself in the process, but I'm betting she pissed herself a bit when she realized that dude was serious about reporting her.

I hate people like that. She knew she did wrong - otherwise, she would have been professional about it, give the guy her full name and accept whatever course of action GameStop dished out at her, which, I guess, was termination if that's true.

Sucks to be her, though.. She can kiss that free PS4 and Xbox One goodbye.

[shadyiswin]

yeah how unfortunate she doesnt have to go into work 3x in one week at midnight for ps4,xbox one then black friday to deal with more nerdy idiots,poor woman. oh nevermind, you are referring to the managers at gamestop getting a free xbox one and ps4....general mangers idiot lol not shift managers or store managers,youre looking at maybe 50-75 managers. If they did it for every manager at gamestop there would be no ps4 or xbox one for release seeing as in my new york area alone there's 11 gamestops in a 15 mile radius ,there's even 3 in one mall which makes no sense,etc.software and ebgames both turned into gamestop along with there already being a gamestop,so all 3 are in the mall,i cant stand gamestop cant wait for everything to go digital,i did get my gta 5 for $10 but only after trading in like 7 games,if they figure how to trade digital copies in my for credit im sold.

[crazysammy]

Actually you are dead wrong. Every store manager received one. One store manager per store (which is roughly 5k or so now). Not just 50-75 general managers. In fact GM is not even a term GS uses. Its DM = District Manager and RD = Regional Director. SM = Store Manager.

[LakerGamerEnthusiast]

Yeah I thought about that too, you can tell she got worried when the dude asked for her last name as well but she hesitated to give it to him lol

I'm not sure I believe that she got fired though. Since when have YouTube comments ever been considered as a credible source for information. lol

[joeorc]

wait, i work @ gamestop? really i freaking work @ gamestop..lmao

getting another job outside of game stop may not be hard to get...lol Sounds like she was tired of working at gamestop anyway. bwahahaha

I think maybe customer care may not be such an ideal position for her.

I mean in life you have the right to be an @ss, and you also have the right to be an @ss- hole toward other people. but some times just being the whole Entire @ss is just too much for some people, and than its better to maybe now; just Maybe look for a whole other vocation.

http://www.youtube.com/watc...

[Sadist3]

I think the customer was a geek. He should've just left the store instead of crying and wining, and then he wanted to snitch in her. I guess its cool for men to snitch nowadays. If you have a problem with someone, you air out your issues with that person. You don't go "I'm telling on you, give me your name." I don't people stopped going that in the 3rd grade.

[LakerGamerEnthusiast]

THIS is the exact same reason why the majority of the population is holding back on reporting douche people like her. That's what Customer service is for bud.

You don't hold back on doing something you feel is the correct decision to make if you feel threatened. This ain't about being a man and just walking out, you have to make establishments like these as customer friendly as possible because the gaming community is what got you here in the first place.

[Sephiroushin]

How would he report her without knowing her name ?! "The blonde girl from the gamestop of that place"... No...
This is way in my country, every employee have to wear an ID with a pic, their name is included obviously; so if you want to report/praise them for w/e reason you just need to get their name and location of store (job) from their ID, usually located on the chest, there's no need to ask any employee "what's your name"...

And he told her what was his issue, the next step is to report her...

[LogicStomper]

"I think the customer was a geek."

I think that you're irrational.

" He should've just left the store instead of crying and wining"

So you're saying that you shouldn't stand up for yourself? Are you saying that even if you know that the other person is in the wrong, you should just back down? There are instances where it is more beneficial to back down, but this ain't it. Such rude and disrespectful behavior should NOT be tolerated. He clearly has pride in himself and enough confidence to go up against the employee and the sheep-recorder.

"If you have a problem with someone, you air out your issues with that person."

True to a point. If that said person is arrogant and is just like a brick-wall, you take it to their superiors. She may think she is god-like having the support of the other customers, but compared to her boss? She's just an ant. That is why you take it to their superiors, because they have the power to do something about it.

"You don't go "I'm telling on you, give me your name."

True, that's why you do it in the opposite order. Ask for their name and then file the complaint. Sort of silly saying you're going to complain AND THEN ask for details, because the employee would know that giving detail would have a negative result on her head.

[edgeofsins]

Not "snitching" is cowardice. Can't even make a phone call? Grow up. Only children follow that rule. If you screw someone over then own up to it. If you know someone that screwed someone else over tell them to own up to it. If someone wasn't screwed over intentionally and it isn't that bad then they will let it go. Being honest is being an adult. The snitch rule tends to be from ghetto people or childish school children, who can't handle the truth I guess. Wah, Bobby stole your chocolate milk.

[Mr_Butata]

This article is based on a youtube comment? LOL

Well... everyone know that a youtube comment is a reliable source! :D

[badkolo]

the only one that did wrong is the loser who showed up with a business card demanding a game without id, he was wrong, end of story and he showed what a loser he was by coming back and asking her for her info instead of going home to play the game. but losers will defend losers i guess

[TheDarpaChief]

Im not a loser, im actually a 19 year old man who works 40 hours a week and according to alot of women. An extreemly attractive dude. The person at gamestop was wrong because policy states the reciept is all you need. I blew up just like this a few days ago trying to switch a pre order over except they didnt try to humiliate me as the rat bastards knew they would have gotten the piss slapped out of them. Dont call people you dont know losers

[badkolo]

then i apologize,, i did not see he had a reciept, completly missed it, i assumed and was wrong that he simply used a business card with his name and expected them to bend over backwords over his business card. then he would of been wrong, in that case if he had the reciept,, then the girl deserves to be fired and i understand the guys issue

[thejigisup]

No ID, no mature game.
Did you drive there? Are you driving without ID?
Did your mom drive you? She could've picked up the game with you. Why would anyone upload this video?
There's a whole lot of questions we need answered here folks.

[edgeofsins]

If it is purchased the age was already validated first thing. It was preordered.

[thejigisup]

well this is where we are at an impasse.
An example to help you possibly understand.

Person A age 15 has mother/friend/someone of age preorder game.
Person A goes to pick up game without person of age.
Person B waits in line; annoyed...behind person A having a S***fit.

[shadyiswin]

her losing her fail job at gamestop is probably the best thing to happen to her lol,i imagine a manager ay gae stop makes close to $12 and hour no way more than $15,so yeah. Use that experience and go get a better job,when people dont have there ID for beer or w/e i refuse sale point blank period,no need to rub it in or anything just refuse sale and keep it moving,policy has your back no matter how outdated it is,you can not get in trouble for following policy.

[Emilio_Estevez]

I think the more disturbing thing here is the quote from Gaf about the previous event with stuff 'missing'. Not sure if I believe that guy, but I hope that's not true.

[ironfist92]

The way I see it, both of them were acting out of line. The guy gave her a business card, then became all huffy when she made a joke, not to mention he was being rude to her.

I guess we dont really know the full story, and thats part of the problem with news like this.

[LetoAtreides82]

He went home and got his ID and came back to the store and gave it to her at about the 8 second mark into the video.

He wasn't the most pleasant customer out there but he's not the manager, you can't behave like that and expect to keep your job.

[worldwidegaming]

They would not do this in a police station. Meaning customers are rude because they can be.
Everyone knows that policy is what it is. If you want to complain just do it with your money.

[BigPappaPump]

One for the little guys!

[Ethereal]

Having worked in retail for 6 years selling games at Best Buy these things happen. Despite how you may feel personally, you must always be professional when dealing with a customer. I agree this was very unprofessional especially coming from a manager.

[Software_Lover]

All she said was do you guys want his business card. It has his email on it. You can email him.

I understand the customer is always right, no matter what, but I dont see anything warranting a firing. Punishment, yes. Pay dock with customer service training, yes. But firing? Unless she has had run ins before and has been warned. From the looks of things, this was used to get her fired as people have wanted her gone.

[modesign]

gotta love the pasty skinned nerd. what he crying because he had to prove that he is a 30 yr old virgin by showing his ID.

[PurpHerbison]

Reminds me of women who freak out when they AREN'T asked to show ID when purchasing alcohol.

[BigShotSmoov007]

Granted she could have just brushed it off and handled it differently, He's a complete a-hole. They have a job to do and she was following the rules, It happens to me a few times when I forget my ID when I buy things at bestbuy. I'm 36 and have grey facial hair but you get one cashier that takes there job too seriously or that is new and they want ID to sell me my games or R rated movies and they have to call over a manager cause they don't want to get in trouble for selling it to somone that doesn't have ID. It's not that serious for this dweeb to take it the way he did or even get her fired, just take your game, go home and play it. He's a jackass but like I said she should have handled it better herself after it was done. But it's bad that she lost her job for that.

[badkolo]

yeah but if he had the reciept for the game and its paid for then she was wrong, he isnt a kid,, he looks like a older dude in his late 30's, i assumed he simply walked in with a business card and said give me the game,, that doesnt fly and hes wrong if thats the case, but if he had his receipt and it was paid for ,she shouldve kept her trap closed and handed him the game the man already paid for and had a receipt for

[Underworld]

I hate the saying "the customer is always right". It creates an environment where customers think they can abuse or be rude to staff and get away with it. If a customer is wrong then a customer is wrong. If the policy is you need photo ID to pick the game up, then what's she supposed to do? They were both rude and the way she acted was absolutely wrong, but the guy was rude and kinda an idiot at the start. She needs ID. Not her fault he didn't have it.

[BigShotSmoov007]

I agree 100%

[rainslacker]

I agree, but when you have a customer in a situation like that, where he's obviously agitated about it, you don't go and make jokes about it and draw attention to them. In fact, if the customer is being belligerent, the first thing you do is try to calm them down so they don't make a scene. She mocked the guy, insinuated about giving away his "personal" information, and while it may not have been private info, his perception of it could have been that she was offering private info. Perception is key, and it doesn't matter if it's true or not, it matters what he thinks.

If the guy making the video was truly an employee, then she should have put a stop to it right away, instead of showboating trying to look cool.

Having been a manager in customer service type jobs for a long time, I can tell you if I had an assistant that acted that way they would be fired on the spot. I may agree with how they felt, but I expect better. In the grand scheme of things, one poor manager at GameStop isn't worth it to the higher ups. I can understand there may be mitigating circumstances, but in the end, since it's gone public, there is no reason to think they should have to stand behind what is an obvious lack of customer service skills.

[modesign]

why give them a business card in the first place, business card is not a ID. i have business cards but i would never hand it out as a form of ID.

[ShwankyShpanky]

Hm... I got pulled over a couple months ago. Didn't have my wallet on me, but I told the cop the DL number. He asked if I had anything else that would help identify me... gave him a business card. Got my ticket and was sent on my way.

Granted, I did give him my DL number, and he checked the name on my business card against the record that came up with that DL number, but the buyer also had his receipt that could be checked against.

Is there some unknown epidemic of people getting jumped at midnight openings and having their preorder receipts and business cards stolen and used to claim games or something?

Or she could have just stuck with a firm "sorry, we require photo ID," and left it at that. Let him stew. She better be able to prove that the photo ID policy was communicated to the customer when he placed his preorder, though. Offhand, I don't recall if I've been ID'd for picking up a preorder. I don't seem to remember being told a photo ID would be required when I put down my PS4 deposit, but I could be mistaken.

[Ninjamonkey82]

Bitch was on a power trip she knew he was 18 tbh. Seen him there dressed nerdy decided to take him for a mug simple as. You get people like this she was playing up to her wee crowd. Nice to see she lost the job maybe someone with some common sense will take over.

[Upstate8987]

Yeah this employee would be fired immediately if she worked for me also. How dare you threaten to share his email address. Joke or not, you don't taunt and tease a customer. Disgraceful.

[Gamer Muzz]

I own and operate a video game store. Have done for 15 years now.
I know first hand how snarky, entitled, jerks can tick ya off.
I agree that it's not cool to say what she said, but it's not like she was going to actually do it.
Also, it seems that he was mad because he had to show ID? really? if he was being a prick about that, I can't say I blame her for being ticked. the last thing you need when dealing with a big launch and lines of customers, is that guy holding up the line arguing over something he should have expected.
Hell, I've had people come at me over ridiculous stuff. Mad because I don't give them the $50 they paid for Madden 04, Mad because they want to return something but have no receipt, ETC. and they get downright vile over it.

I just don't buy into this article. It seems REALLY biased. I'd like to have seen how it started so I could truly judge her reactions to him. Because all I see is her telling him she appreciates his business and have a nice day , even if it's in a sarcastic tone.
Maybe it's just different for me. I mean, I trust my employees and tell them that is a customer is being abusive to them, they can refuse them service and ask them to leave. If they refuse call security to escort them out.
But i guess that's the benefit to being a small business.

[svoulis]

The gamestop I go to has a 45+ year old manager there who routinely likes to express how much she hates video games and knows nothing about them. She has her job there purely as a manager.

While it offends me that she works there I guess I can see it from a professional level that she probably knows how to keep money and stock in check.

She just flat out tells people she knows nothing and could care less for games when they ask what games are good.

Still I assume, from a business standpoint that's bad for business.

[PurpHerbison]

There was this place called "GameCrazy" that was around for a little bit and I would go there instead of GameStop cause they actually hired knowledgeable gamers. Now I'm strictly online cause f*ck GameStop.

[Regis]

My gamestop is all gamers I'm glad for that

[PurpHerbison]

I am on the girls side. That guy needs to go home and continue the virgin life.

[SaxScrotumz]

I completely agree. What really sucks is that I read she got fired over this dumbass.

[SaxScrotumz]

What a moron for not bringing a valid I.D. and trying to use a business card. REALLY? As a manager one really needs to be a bit more professional in dealing with customers, however; as a customer waiting in line, I would have ripped this moron a new one. That being said, I am suprised no one called him out on his stupidity.

[pop-voxuli]

She needs to sue for wrongful termination. That is total Bullshit. That assclown is lucky he wasnt at my local gamestop of id have drug his ass out side and stomped the piss outta him.

[LordDhampire]

man being a badass is going to get him all the ladies

"you made this a pissing contest and you lost"

[ShwankyShpanky]

Right... "all the ladies" that were lined up for the GTA midnight launch.

[LordDhampire]

jesus christ, I fuckin hate people if you thought I was serious you have deep issues....it was clearly sarcasm and if you look at the picture i posted its forever alone

God this is why I hate gamers they are the worst people

[srd4484]

You shouldn't threaten to share someone's personal information. He doesn't want people calling him up making threats. If he has his business info on that card and she's sharing it with the kids on line and telling them to email him, it could hurt his business. That wasn't professional at all.

[CrossingEden]

Obviously youtube comments are the most reliable source of information ever and totally credible. RITE GAIS?? Seriously, people should read past the title next time. Chances are she's not fired. Smartest comment on the article is
"So, I saw this video of a GameStop manager trying to liven up a midnight release and instruct other customers to have their ID ready, and the ass who elected to cause a scene and stroke his ego rather than get his game and leave appeals to my inner douchebag. How can I make it sound like I've got inside information on the matter? I know! I'll say the manager got fired! Wait, that's not damning enough. Oh! I'll throw in some nonsensical, generic and entirely unfounded story of embezzlement—maybe add a dash of employee suicide to make it heavier. But wait, where's my credibility? Who am I kidding, this is the Internet; all I have to do is say 'I live nearby' and my testimony is bulletproof!"

[mastershredder]

Sensitive info? It was PUBLIC information. He willingly handed his business cards out to people. There was more to this show before the camera caught it.

Meanwhile, her info was leaked on several blogs and forums.

He was acting like up over providing picture ID for a paid pre-order. She did not handle it right and playing off the support of those in line was not cool. I can only imagine the shift she just pulled doing the GTA5 release, she's probably tired and fed up. YES, it is a bad example of customer service, but no one knows what lead up to this in the video provided. Firing someone rather than disciplining/retraining them is retarded (oh yeah let's ruin her life and add to the unemployment rate over this). She is/was not a area manger without recognition of good service and applicable skills. Get real and grow up.

And the source of an article is based off a Youtube comment.....wowers.

[esemce]

Horrid B1tch!

[Davuskus]

Damn, what an annoying dude.

[bahabeast]

well thats the way the world runs and you must remember that even when the customer is rude and u want to slap the hell out of them you must hold your composure and keep a smile.

i have to deal with people being rude to me all the time and worst than that but im trained to not answer back rudely.

[GribbleGrunger]

She was rude and childish, not the guy. The guy just stuck up for his rights and demanded recourse for her threat to give out his Email address. She got was she deserved and perhaps learned a valuable lesson.

[user7402931]

the guy who reported hr was sooo annoying.

[RoseSapphire]

All I see is a stressed out retail manager that deals with BS from customers on a daily basis handling a customer in the fashion most managers that are pushed will do and then making a small joke about the instance.

[feraldrgn]

I don't get why people are ragging on the guy so much.
Yes, by the sounds of it he didn't have his photo ID on him, but it later cuts to her giving him bank card(?) back & him thanking her.

At the very start of the video, you can already hear her condescending tone, but the guy has no attitude before that.

Yes, he probably should have given his photo ID, but that's no reason to make him feel small.
Especially when she's in the position where it is her JOB to be kind to customers.

Then after she got his details, she acts very unprofessionally & talks about giving his details out, which just brought him back into the store to ask for her full name so that he could report her.

All the while you have the camera guy & his buddies making snarky remarks.

[GribbleGrunger]

I cannot believe there are people in this thread that actually think the problem is with the guy. He was quite within his rights to complain after her childish remarks and then she tries to 'rally the troupes'. I'd have made a scene just because of the way she tried to publicly humiliate him.

[MaverickStar7]

My favorite part..."you threatened to give out my PUBLIC information". This guy was a complete jerk. Other than being a smartass, its all on this guy. Everyone likes to complain about employees yet forget about how many awful customers are out there. Having spent a few years in retail management, this happens all to often.

[360ICE]

The source is a YouTube comment? What is this?

[DistroyerOfFanbums]

Rule number 25 of the law of gaming, never get into a pissing match with a geek on your job. Manager "is he winning". Yeah, he won the whole thing..

[SouthClaw]

Just because somebody works in retail does not mean they get paid to be talk to like crap off the back of your shoe. I would love for somebody to prove me wrong. Show me in an employment contract for a major retailer that says otherwise?

Its that mentality that breeds assholes. People think they can treat others like dirt. I have worked in retail and I can tell you I have told people to leave when they have become abusive or rude. It is not what I get paid for.

If you do not have ID then you don't get it it's simple. She helped him out as he didn't have ID.

[chito1016d]

She lost her job and the free Xbox one and ps4.

[PsYcHoToE1]

She's an idiot for what she did, I try to avoid Game Stop or EB Games at all costs. They have no clue and their all thieves anyway. If trading in system's or game each location will give you a different answer.

Support the smaller game shops people, you will get more money for your used games and no one is rude. I love the coward that was filming...what a moron. Like a parrot on her shoulders.

[PurpHerbison]

That cowards Dad could beat up your Dad.

[Soldierone]

What personal information? The guy handed her a business card, why do you have a business card if you don't want people to have that information?

The employee is screwed either way. Was rather un-professional, filming in the store, and so on.

However the guy there was a total douche. Being a gamer you have to admit running into those hardcore nerds that are a total pain in the arse, thinking they are masters of the world. This was one of them. Dude you don't have your ID, its common sense you need your ID, a business card is not an ID, get over it. Go home, get an ID, and come back.

[jmc8888]

Actually that is a really incorrect way to look at it.

He gave her his business card why? Because she asked for it, because she couldn't be bothered to try and find some other identifier in her computer system.

He wasn't giving it out to EVERYONE, he was giving it to HER. BIG DIFFERENCE. Not as a businessmen, but as identification. Might want to learn that difference, because it is a big one.

She asked for something personal, and he gave it to her. It wasn't good enough, she didn't try to find some other way to identify him. She made fun of him. She then threatened to give his info to everyone to specifically harass him. Hell even when he came back in to call her on her bs she didn't want to give HER info.

He has a business card for business. He expects it to be used for BUSINESS. She asked him for some identification, and she then proceeded to ask the store's customers to harass him and played to the camera.

If I give YOU information, because you said it's policy to request something, it's wrong if then you think it's ok to give that info out under the idea that anyone that received it will harass him further. His information was for HER, and only because she requested it.

The guy isn't a douche. He did nothing douche-y. He came in to get a game, the woman didn't follow correct procedure (because you DON'T need an ID to pick up a game), and then belittled, harassed, and asked the other customers and in essence anyone watching the video to harass him via his information.

It's common sense you need your ID? Not really. It's actually common sense that there are many other identifiers that are legitimately used beyond ID.

He's not a douche. He bought the game. His money is in their hands. Yet his game isn't. She only wanted to accept a certain ID instead of running through a list of identifiers that could of sufficed. Your position is wrong because you assume you need your ID. You don't.

The dude did nothing wrong. Could he have handled himself a little classier? Sure. But why should he? He paid money for a product that they had, was bothered to go there at midnight, he got hassled for not having a certain form of ID, was getting made fun of, and then threatened. Besides if he wanted to really be a douche he could of acted 100x worse. On a scale of douche-ness of 1 to 100, he would be like a 1.

Anybody that does not handle themselves in a classy manner after having all the above happen is perfectly normal.

There's probably 100 million Americans who don't have a state issued ID. The excuse of him not having a specific ID is not a valid reason to think he was a douche after he was treated like that.

Perhaps in effect he is one of those people you talk about, I understand where you are coming from, but there is nothing in this video that shows that. I see a guy who is rightfully pissed off that this idiot manager didn't know how to validate a pre-order correctly and multiple times made fun of him and threatened him.

[Soldierone]

The question still stands, why does he have a business card if he doesn't want the world to have that information?

I have business cards and I hand them to anyone that takes them, I leave them places, I "forget" them. Thats what business cards are for. So what personal information is she giving away? Her handing it is no different than him handing it to someone and the person passing it along....

She joked about giving it away because the line was mad at him taking forever. She also said "no problem" to giving him information and did it right away, the only difference is she didn't list her last name. He has the store number, first name, and phone number he didn't need any other information.

And if you asked me for identification, I wouldn't pull out a business card. Under what common sense tree is that what she was asking for? "Uhh yeah, here's a cardstock paper that I made with a name on it...." She was asking for any form of identification, ID, School ID, Employee Id, something official with your name and picture on it. Its common sense.

And you DO need Id.

1 You need Id to pick up a game you pre-ordered, that way billy bob can't walk in and take Joe Dirts fully paid off game.

2 It's rated M, which means they ID pretty much everyone that buys it. Especially with GTA.

Again I'm not saying the store manager was an angel, she was rather annoying, but he wasn't either. I think she will get in trouble, but not simply for "bad customer service." She probably worked all day and was just done with it at that point.

Yes she could have technically accepted the business card as this guy clearly wasn't trying to "steal" anything, but still. Its rules and some managers follow it closer than others.

[jmc8888]

Because the 'world' has nothing to do with transactional information. He ONLY presented it as a form of identification to finish a transaction.

Now is it illegal for her to wink wink, pass it around? No. But it doesn't need to be illegal to know she greatly fudged up and acted inappropriately in a manner which necessitates employment termination. You don't have to break a law to get fired.

Go yell fire in a crowded building. Go threaten the President of the United States. When you threaten people, because it was a threat, you reap what you sow. How do you 100 percent know she was joking? How was he? Even things FAR more obvious then this, like 100x more obvious to be a joke, has been successfully prosecuted.

I know what my common sense says, but it's not black and white like that.

You have to remember that from our POV, the camera phone, we were listening in only a few feet away. The guy was about 30+ feet away with his back turned. I don't know about you, but that is a difficult perspective to realize the nuances of a 'joke'. That's why you don't make threat jokes.

This isn't two friends where a joke went awry. This is an employee-customer interaction.

So not only is she threatening him, but using him as a scapegoat for her bad work, via the information she requested.

Lines are for waiting. He was there before those behind him. The manager wasn't doing it right. If anything they should be mad at the manager for not knowing her job. Instead she did her job poorly, which in your book seems to be the customers problem?

I ask you if you order a special made hamburger, is it YOUR fault that people behind you need to wait longer because the company screws up? Of course it wouldn't be your fault, it would be the company.

In any case, usually they have that person move off to the side as they service the next in line. So really there is so much she did wrong it's insane. (and there's lots I haven't talked about...like her allowing filming in a gamestop, like her having the stock room door open, etc)

Good for you, you'll show your ID. Most people would. I would and would make sure I'd bring it simply because I don't want a hassle. It doesn't mean he is any less right because he didn't.

Just because you don't do things the optimal way is no reason to be treated like he was. Many people don't have photo ID's. So you move to plan b, c, d. If in the end he can't meet any of them, you either take the risk and let them have it (a very infinitesimal risk) or you completely deny him in a respectful manner and explain to him that your hands are tied.

There are times when people don't have it on them so why didn't she go to plan b?

A phone number, address, name, the game version, a receipt, credit card, edge card...ANYTHING in their computer system can be used as verification. I think I've even used a password before, but maybe that was somewhere else.

Gamestop can't be fined or prosecuted based on selling a M rated game to a child. It's self enforcement, like Wall Street. You know that right? Even then, did you see this guy? He was balding and clearly around 30. SO what are they risking when he's clearly 30 and there's no punishment for breaking the ESRB?

That's my point Soliderone, she didn't follow the rules. She took one aspect of one rule as scripture and forgot everything else about all the other rules. He wasn't yelling, he informed her that his experience was such that he would not do repeat business. Oh sure he says 'pissing match', but c'mon after being threatened, you give the guy some leeway.

[jmc8888]

The manager is 100 percent at fault.

He already paid for the item, his money is currently sitting with Gamestop, and he doesn't have his game.

He has to deal with a midnight opening crap, goes there, and the manager gives him attitude. We don't know the situation. Perhaps he was taking a bus/train or maybe even having a friend or parent drive him. Maybe his home is 10 miles away. It doesn't matter what the situation the customer is in, he's there and he's already paid for it. He does not need a specific ID to get HIS game.

There are many other forms of proof. But let's start with his business ID. Did the idiot manager check his business card and match it up with anything having to do with his account? I.E. The same email address on the card as is with his account? Did she ask for his phone number to link to his account? Address? Any sort of confirmation code? Literally there are a dozen or more ways she could have confirmed his order.

It doesn't matter if there is a certain way to pick up a pre-order, not everyone knows and not everyone is in a position to follow those 'rules'. Did they mention to him what the rules were beforehand when he was ordering?

There are TONS of places where all you need to do is tell your phone number....including gamestop, because I have used it when I forgot my card.

She was trying to play him and insulted him many times, to which he was relatively speaking respectful to her, but the last straw was as he was walking out she threatened to reveal his info so people could harass him. Even if you took all the other idiot things she said before hand out of the equation, that right there is 1000x worse then anything he did, which was VERY VERY MINOR, and not even worthy of putting an adjective to his actions, since it in no way crossed any lines and nothing he did is out of the ordinary for an average customer.

[Soldierone]

A business card is not a proper form of ID in any way shape or form. You could go make a Business card right now with someone elses information on it, hell you could go pick up a card right now. Does that give you a right to say you are them?

A form of ID would be anything with your name and picture on it, that was issued from a third party. School, work, government, etc... If it isn't government, its up to the store on rather or not to accept it.

Based off my experience with GameStop they warn you several times throughout the process that you need ID.

1 When you pre-order, the cashier is supposed to tell you.
2 When you get the call that the pre-order is ready, it once again tells you.
3 When standing in line, they constantly tell you "have your ID ready."
4 It is often times printed on the receipt that you need ID to pick it up.

In fact this is direct from the GameStop website regarding pre-orders:
"Required at Time of Pickup

For identification purposes at the time of pickup, please bring a copy of your order confirmation page or email and a valid driver's license or other government-issued identification."

[47]

You're a fucking moron bro. Just stop. You are only making yourself look stupid.

[OC_MurphysLaw]

This is srtaight up CSR 101 things not to do.....she has nobody to blame but herself.

Edit: on a side note I am 100% sure she wouldn't have been fired if the person filming the video hadn't posted it. And I am sure the guy doing the video figurd he was making fun of the guy being a jerk.... goes to show you, actions have consequences. She shouldn't have made the initial comment but her actions after were more damaging imo.

[2pacalypsenow]

no free ps4 and xbox 1 for her

[jmc8888]

He wasn't behaving like an idiot. He was acting like ALL consumers should and employing his consumer rights by stating he wasn't going to be doing business with them again. Are we living in a world now where asserting your right is now behaving like an idiot? No wonder there is non-stop wars and Wall Street can steal everything. Challenge anything and 'you're and idiot'.

What exactly did he do that was 'behaving like and idiot', and WHY.

Not having a photo id is not one of them. Informing the store that their policies are directly leading to losing a customer is not another one.

It doesn't take a moron to read her body language throughout the entire encounter. The use of her hands, the condescending tone she was using, etc.

Then as he was leaving, she threatens him. Responding to a threat isn't acting like an idiot, NOT responding to a threat is. As he's walking out the door how does he know she's joking? Hell some people treat it like a joke, and then secretly act on it. Who is to know, especially as you're 30+ feet away and walking out the door. Meanwhile your info, which she has threatened to spread around is with her and a group of people and being filmed.

The guy was 100 percent right. Informed the business their crazy practices lost a customer (or how she wrongly implemented Gamestop's practices...as I've used a phone number to use my edge card, and it could have been the same here).

The risk of Gamestop getting screwed out of $30-40 (because they don't pay retail price) is very low. The risk of losing customer after customer who will spend hundreds if not thousands on games in a given time period and looking like a moron company is much higher. You'll rub 1000 people the wrong way, if not more, before getting screwed by 1. Any company that goes about it differently is run by a bunch of morons. These are the sorts of things that companies need to error on the side of the customer. She didn't.

Someone take a business card from, say, a bank teller or something, and on the next game that releases on midnight, go up to your local gamestop and try to pick up a pre-order. Yeah, exactly. (I'm also pretty sure that would be a crime and who is going to risk going to jail just to maybe pickup a copy of game at MIDNIGHT if it just so happens that not only does that person want that game, but they decided to get it from gamestop, and in that manner [pickup at midnight instead of say...delivered to home].)

What next, your local pizza place doesn't make your pizza because you couldn't show them a photo id over the phone? So you show up and have to wait 20 minutes because they didn't start making it? Yeah that'll be good for the customer.

In business there are sometimes where things aren't perfect and there is some risk. This is one of them. Instead of realizing this, she makes belittles and threatens him.

The guy absolutely did right. He told the representative of Gamestop, the manager, that because of HOW they applied their policies to him, he was not going to be their customer any longer. After he was threatened he went back in and got the manager's info who just threatened him which she didn't want to give...oh the irony) so he could inform corporate how the manager of this particular store was treating its customers directly reflecting on Gamestop at large.

Dude did everything right. Did some people want him to bend over or beg for mercy that he did follow the easiest path with their arbitrary rules? Did some people want him to ignore the threats? Did some people want him to not report how he was treated so that maybe you walk into that store and get treated similarly?

Dude was 99 percent right, she was 100 percent wrong.

[LetoAtreides82]

Plus he actually went home got his picture ID and went back to the store, you can see her handing his picture ID back to him at the 8 second mark into the video.

[Str8Chaos74]

F@ck Gamestop.

[polorsport]

That's why I love Steam. You don't have to deal with any of this bullshit, or lines.

[mep69]

I don't know how this shit works in America, but why did he need ID. He was clearly well over 18, he looked to be in his 30's.

[SaffronCurse]

To make sure it was the right person who was picking up the copy.

[mep69]

Never had to do that in England.

[SaffronCurse]

Well it's not England.

[aLiEnViSiToR]

Found this very interesting and funny and just wanted to say that manners are MIA in this video specially from that camera dude lol anyway i think that both were wrong, but for him its a choice and for her its not professional therefor she will/has face the consequences and as for him he'll watch this and think twice next time, or not.

[e-p-ayeaH]

The camera guy was a dumbass period.

[killcole]

After watching the video I thought it was a little unfair that she was fired (if she indeed has been). The after thinking that, I remembered it was Gamestop and stopped caring. Criminals.

[e-p-ayeaH]

Only in america haha the guy is a complete moron (enjoy your game dirtbag) the manager and camera man were stupid to act like that.

[Godlovesgamers]

I worked at gamestop for 3 years, when I left I was an assistant store manager and I can tell you first hand that it is mind blowing how many people with zero customer service skills get promoted to store manager. I'm talking about people who get customer service complaints coming through corporate on a weekly basis!! So to see an article like this is not surprising.

Gamestop is one of the very worst places I've ever worked, outside of the friendship with the other employees, it wasn't worth it.

[FAT MAN GO BOOM]

I am glad that this woman was fired. It is disgusting the way she handled this and to threaten to release his personal information and email out of spite or to embarrass him in front of others is sad.

Seeing this restores my confidence that my personal information will be safe with Gamestop.

Any less would have simple been not enough. I am glad they are serious about costumers service and rights as a consumer.

[mushroomwig]

Justice served, I can't wait until she has to explain herself in her next job interview.

"So, why did you leave your previous position?"

"Well, I threatened to release customer information, completely disregarding the data protection act."

[Desolate_Hybrid]

This was according to a "YouTube Comment". I'm not sure I would call that a reliable source. Perhaps some additional fact checking should be in order here?

This article seems like it is click bait.

EDIT: I just saw this on the GameStop Facebook page:

"Regarding the GTA V Midnight Release Video: We are aware of this incident and are currently investigating the situation. We regret that this happened, as we strive to ensure all customers receive a great experience when visiting our stores. We would like to extend an apology to the affected customer as well as any other customer that was offended by this event."

[Mr_InterNational]

Well i guess she won't be getting that white xbox one console that all GS managers will be getting for free lol

[_FantasmA_]

They are both dicks but she kept going on and on. She should have just shut up, I mean the guy was already on his way out the door and she would've never seen him again. But no, she had to open her big mouth and extend the situation even longer.

[thatguy]

yes a business card is public information but when she decides to share it for bad intent, that's pretty low. she's willing to give out his email purposely so random strangers can send threats and what not. stupid. all of em acted stupid especially the camera guy.

[MultiConsoleGamer]

The whole video is a cluster **** of morons.

[Goldenarmz]

Actually the guy was more of a prick than the Manager, she did him a favor by going against policy. He could have left the store and went and played his game. But no, he had to come back and start a pissing contest, i guess his "manhood" was damaged so he had to come back and prove something. Anybody who says the manager was "wrong" are probably the same ones who will do something like him. I deal with idiots all the time on the phone and i will hang up and put them on hold for long periods of time when they try to start something. He didnt have his ID, and she let it go. He should have let it go. No the customers are not always right, and some customers get shitty service because they are shitty customers.

[gamedebater]

She was joking, STUPID

[SaffronCurse]

No she wasn't.

[SuperBazza]

To be fair, I'd punch this costumer in the freaking face if he walked back on me like that. What a self-absorved douchbag, didn't have what was necessary to buy the game and even after the saleswoman let is slide, still had the balls to create all this mess because of a silly comment.

As I said: my knucles would frech-kiss this intolerant a**hole.

... Then again, maybe that's why I don't work with sales.

[cunnilumpkin]

please tell me you work for a major retailer and tell me where so I can come in and aggravate you so you punch me and I can never need to work again when I sue the sh!t out of whatever hole in the wall you work for

lady is a puke, glad she got fired

[47]

If he were smart he wouldn't kick your ass on the clock. He'd beat the shit outta you somewhere else. If he were dumb enough to kick ur ass on the clock so you could sue the corp, hopefully it'd be a bad enough beat down it wouldn't matter. All that money you'd get from a lawsuit would just go to keep your
ass on life support.

[americanGTA]

BUTTER FACE!

[SITH]

I think that fool was a complete vindictive debative asshole, but I also think the manager was unproffesional.

[dmonee]

I worked at GameStop years ago. I got fired for calling a customer a "stinky inlaid chronic masturbator". I was an underpaid clerk at the time, worked hard and always kept a level head when dealing with challenging customers. I snapped that day! It was the week before Christmas it was busy and GameStop did nothing about how to handle customers with large trade in transactions. I asked the guy if he wouldn't mind waiting 15 minutes or to come back when things slowed down. He told me," how about you do your job". I said'lts a bad time to do a system trade in with 30 games" I looked at his GameCube told him it was too beat up to trade in . I never got mad, tested the system and it didnt work. He called me a dick and to get f'd. I looked at my manager for help she shrugged me off so I called him a stinky unlaid chronic masturbator. I was told to leave, wS fired but was also a hero amongst the employees. I will live in infamy in that place.

[SpideySpeakz]

Looks like she won't be getting a free PS4 and Xbone.

[denero1]

Tax0nomical 7 minutes ago
newsflash: she didn't lose her job. She's district manager of the LA area GS stores. The internet rage machine is just echo'ing the lie she was fired on FB so people believe it.
--------------------

God help us all if shes a district manager

[Enigma_2099]

Hope it was worth losing your job over...

[WickedLester]

The debate over whether the guy's email information is private or not is irrelevant. The manager was at fault because even after the customer was leaving the store she chose to further provoke him with the "would you all like to email him?" comment. Regardless of the debate over whether the guy's email is public information or private, the manager chose to escalate the situation rather than diffuse it. That is not professional conduct by someone in her position and therefore, she deserved termination.

[Lionsguard]

The guy filming sounds like a total douchebag white knight.

[quaneylfc]

the situation escalated after he snatched the receipt out of her hand, she probably wouldn't have got fired if someone wasn't filming it.

and the "customer" was a complete prick, he started it and escalated it. all because he couldn't buy a game. nerd rage is the right description.

the manager did deserve firing, she does not deserve any hatred though. i wouldn't have mocked him, i would have bitchslapped him home.

she was even being professional initially, for a person forced to work at 12am for something as meaningless for an over 40 year old as a game.

[iliimaster]

its a freaking midnight release and the guy looks old enough noone needs BS from someone they know let alone a complete stranger...

[Rhezin]

what a bunch of turkeys

[spoonard]

Not sure there is REALLY a reason to get upset about this. Since when do we take YouTube comments seriously?? Seriously guys, think about it, all this is over a YouTube comment...

[Welcome2Die]

What I dont understand is why he didnt return the game and ask for his money back so he can buy it somewhere else, theres all this bad talk about how gamestop is so horrible yet people still buy games at their store...

[LukeTVNow]

$5 says she was actually fired by upper management for not offering a Game Informer subscription.

[extermin8or]

Ummm ok the guy looks nearly 30.... HE'S CLEARlY Old enough to buy the damn thing. I believe he had the card used to prepay it off? Therefore he's done nothing wrong, he wasn't rude or overly hostile just annoyed clearly. She was rude, threatened to give his details out to everyone for the express intent for them to send crap and abuse to him. That's illegal-also anyone on here seriously trying.

[Quicksand]

I highly doubt she was fired within 24 hrs of this happening. Businesses don't do things like this over the phone, video or no video they would have a meeting with her which would take a day or two, then discus it at a regional level. Today, no one gets fired that easily unless you do something a hell of a lot worse than this. This is nothing. Not even news. Stuff like this happens at every store, in every type of retail, everyday.

[iliimaster]

wow i hope this chick got fired i can't stand people like that shes acting like a spoiled teenager.... this guy new he could get her fired and played it cool.... noone wants to go to a midnight release and be fed BS like this

[Ninte]

Meh! They both deserve each other.

[uncharted56]

She should be mature and professional enough to respect and treat the customers properly specially in a retail business environment. Still sucks that she is out of a job as it is something I would not wish on anybody as everyone has a family and themselves to feed.

[corvusmd]

He was wrong...flat out...Just cause you are a customer doesn't give you the right to be a jerk. If she had an attitude, she had every right. Screw him...the problem with society these days is that people don't get punched for being stupid anymore. If being a dumbass wasn't protected by laws, we'd have a much better society. He should have been knocked the f out, and we could all move on better for it. I love how he tried to pretend he was a lawyer or something and demand her last name...he has NO right to know her last name. Just cause she works in customer service doesn't mean she's sub-human. I have no tolerance for dumbasses like him

[WickedLester]

No, she does NOT have "every right" to have an attitude with a customer. Whether the customer is in the right or not is irrelevant. What IS relevant is that even when the customer was leaving her store the manager made the conscious choice to further provoke him by suggesting to everyone in the store to email him. That is where she crossed the line and started acting unprofessional.

Retail management is tough! I've been there, believe me! I was in retail management for nearly 10 years. However putting up with irrational, belligerent customers is part of the job and you don't get the luxury of coping an attitude back to your customer base. It's a manager's job to be courteous and understanding, even in the face of stupidity and irrationality. If you can't handle that then it's time to find another career path.

[TheSaint]

Typical attitude of a small game shop manager, for some reason they think they are better than everyone else.

Seen it multiple times.

[Kryptonite42O]

Too bad the video was edited.. I would like to see the full thing..

you can see that parts of the video have been cut out.
I know she didn't act professional, but it looks like they may have cut out the parts where the customer is complaining. I can't stand when customers make a scene, especially when they have no grounds to complain in the first place.
If I was working, I would have told the guy tough cookies, go get your ID.
The dude also made himself look like an idiot when he claimed that she had to surrender her last name because she "works in customer service" lol... what a tard. Next time a stalker wants to rape a waitress, he can use that line to figure out her adress, phone number, etc.
what a douche.

[g-nome]

They will make a good couple.

[shadowst17]

It's good to see most articles saying that it's the employees fault, when this story first broke all the articles were siding with the employee until we had more information where we found out the employee was a total bitch who doesn't deserve a job.