Reclaiming a hacked account is always a nuisance, but Josh Hinkle's nightmarish story of losing, reclaiming, re-losing, and then re-reclaiming his Xbox Live account takes the cake.
Online multiplayer is back for 11 more games thanks to Insignia's XBL 1.0 replacement service running on Original Xbox consoles and the Xemu emulator on PC. Multiplayer, voice chat, leaderboards, etc. have been a monthly addition for many games from Xbox's past library thank to the team at Insignia.live! The 11 new games are now playable online once again after 13+ years.
Booo!! I was hoping that was Rainbow Six: Black Arrow...Boo!! again. I thought this coming to Xbox. I don't even read it I was so excited.
Has everyone completely forgotten Blinx?
Microsoft never could maintain a longrunning decent 3D platformers series of their own
Not sure if it was Xbox only back in the day but I'd love a current gen jet set radio!
Without a doubt, one of our highlights from EGX Rezzed 2016 was Table Top Racing. It was almost a classic love tale…”As soon as we locked eyes… (enter mushy crap here…)” – We think you get the picture. It just reminded us of a time where gaming was much less complicated and way more colourful, however at the time the game was only due to be released on the PS4… That’s not a bad thing. It just mean’t that being my primary console of choice is Xbox One, we wouldn’t get to play this any time soon as the majority of my games and friends reside in the Microsoft ecosystem – so when we got word this was getting a release on Xbox One, we immediately put our hands up and said “Yes, Please!”.
This guys case was just an anomally. 9-10 times people get banned for breaking the rules. The guy even got a free console out of it. Thats more than what sony would have done. I'm glad MS takes these things serious.
I just want to point out the first sentence in this article:
***Reclaiming a hacked account is always a nuisance...***
How do people expect regular users who comment on articles about the 360 account issues to not claim it to be hacking when so many gaming sites call it hacking?
Now, as to the rest of the article:
*** I reported it immediately to Microsoft, but nothing had happened for over 2 months.As such, in late December I filed a complaint with the Better Business Bureau, and finally got a call from an Exceptions Analyst with the Microsoft Corporate office in response to the complaint.***
Normally, I'd try to contact the service provider at least 3 times before going to BBB. Perhaps the person did, but it doesn't seem like it. Seems like he waited two months (or forgot about it, since I wouldn't wait that long) and then just went straight for the jugular.
***Since the hacker had my Windows Live ID and Password, they apparently have no way of knowing when my account was compromised before it was migrated to Russia on October 25th, and the violation that got the account banned happened before that.***
This is the massive problem I have with the whole accounts getting accessed via the Windows Live system. I and many others know our accounts were accessed with means beyond our control other than using a known e-mail address. It wasn't phishing or something similar. It was a brute attack, and not with weak passwords either.
Now, if Microsoft's system is (or was) accessible to such attacks, they should be held responsible for these actions. But, they're acting as if it's the fault of the user that someone bypassed their security methods for managing and detecting these type of attacks, let alone for allowing them to continue.
Microsoft needs to start becoming aware that they are essentially telling customers that there is no way to protect themselves other than to use a unique e-mail address that is otherwise never used for anything but that service. Honestly, forcing users to take extreme measures to protect something that Microsoft already has plenty of methods that could be implemented to prevent these without the user having to be burdened as such is far from the right direction.
I would have been pissed if this happened to me the customer service does suck at Microsoft its their way or the hiway. If My account got hacked personally I would just pack up the system and throw it in a box under the bed. They lost my Xbox when I sent it in to get fixed because of the RROD and the second time they made my other console disappear because the disc drive was having problems and they won't return the console. I told them I have had enough keep the console I am going to Nintendo and Sony their customer service is way better. Yet I bought another 360 and play it here and there bought it on boxing day cheap. I feel sorry for the guy having to go through all this I was playing XBL last year and someone hacked the rep system. I phoned Microsoft and told them they said XBL was unhackable i told the guy if I can hook it up to the internet it can get hacked. So I gave him the gamer tags of the hackers and have heard nothing to this day.
Should of bought a PS3.
MS's customer service can be quite arrogant; don't get me wrong.
But I've had similar experiences deal with PSN support.
I bought Resistance 3 brand-new, and sealed, from Gamestop on Sept.6th 2011.
I was playing campaign for the first week, and hadn't attempted to use my Online-Pass, yet.
When I did, the Online-Pass was used.
Sony told be that the code was used after the day of purchase (on another account) and that there was no-way they could determine whether it was me or not. And said that they wouldn't replace the code, for they can't be certian someone in my household (which I said I live alone), or a friend visiting took the code.
When I told the PSN customer service that it's a joke that they use 16-digit codes, and that they are much easier to 'crack' than say a 25-character code.
The Customer Service Representative laughed and said "Haha, yeah I'll be sure to pass that idea on, next time I pass the CEOs office"
Seriously, unproffessional.
Gamestop was the one to finally replace the code; and the store manager said he'd be giving Sony a call after hearing what they said about my idea of using a more secure code.