I am a proud Playstation fan. I own a PS1, PS2, PS3, and 2 versions of a PSP. Been gaming on Playstation consoles for a long time and am pretty satisfied with my experiences for the most part. However, there are some things that Sony does that really frustrate me.
Omitting moments where it is crucial to have the most accurate and up to date information possible; my first problem is with Sony notifying PS users of things like maintenance schedules and the like. Oftentimes when Sony is going to do maintenance, the ONLY way to know about it is through the blog or on sites like this one. Sony SHOULD be notifying users through their PSN accounts and emails, but I have yet to ever receive such notification. One user here stated that Sony do not send messages to PSN accounts because it would be impossible to tell if it was an official Sony message or some spammer/hacker trying to work one over on you. But I say that, considering Sony has complete control over PSN, they could easily implement a way to let people know if they are sending an official message. It's incredibly frustrating to try and do something on PSN, only to be met with vague error codes or a message stating the service is under maintenance AFTER you tried doing something.
That brings me to my next point. Sony should be training its support staff to know what the frickin' error codes are all about. 80% of the time, Sony customer service don't even know what the error codes mean, nor do they acknowledge there is even a problem. For example, error code 80010514. That code means the Blu-Ray diode is done and you need a new one. But the only way to find that out is through the forums, not through official Sony channels because they don't know anything or don't acknowledge the problem. You'd think since it's their system, Sony should know about the error codes since they programmed the codes into the system to begin with. Sony needs to have better communication within the company so as to facilitate the resolution of consumer issues more quickly and efficiently.
My next problem with them is their sloth like speed at fixing their PSN site on the internet, if they are even bothering to fix it at all. There is an Account Management site where you can make PSN account changes on your PC without needing to use your PS3 or PSP. Changes such as adding funds, changing Billing information, that kind of thing. But ever since the PSN hack of April, that site has been down with a message saying the servers are down for maintenance. It's been almost 5 months. How long does it take to do whatever the hell they are doing with those servers?
My final issue with Sony is their lack of support for WPA2 on the PSP. I'm not sure about the PSP Go, but both of my PSP's do not support my security settings for my wireless network, thus I can't connect to my own internet connection because it uses a WPA2 AES security function. So even if I have a problem with PSN on my PS3, I can't fix it on PC because the site is down and I can't fix it on PSP because I can't connect thanks to the use of a wireless b card in my version of the PSP.
Like I said, I love the Playstation brand and applaud Sony for the monumental "right" moves they made with the brand. But some of the wrong moves they've made are VERY frustrating to solve on your own, and a waste of time to try and solve through customer service. I think that Kaz needs to light a fire underneath his employees to get these problems resolved quickly, but I doubt that will happen any time soon.
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"But the only way to find that out is through the forums, not through official Sony channels because they don't know anything or don't acknowledge the problem"
http://faq.en.playstation.c... That should help a lot. It was in the support section
"Sony SHOULD be notifying users through their PSN accounts and emails, but I have yet to ever receive such notification. One user here stated that Sony do not send messages to PSN accounts because it would be impossible to tell if it was an official Sony message or some spammer/hacker trying to work one over on you."
I got some news for you on this one, sony does actually have an official psn account that you would know it's legit.
Heres a pic.
http://www.psu.com/media/ar...
Thats the legit psn account, i gotten a few messages from them, just beta invites for the most part but they can notify us through that since it is legit and looks legit.
" Sony should be training its support staff to know what the frickin' error codes are all about."
You are probably asking the wrong department or are asking general services. Besides who calls about errors codes, google it up, it's quicker and it'll save you the call cost.
" thus I can't connect to my own internet connection because it uses a WPA2 AES security function"
Why don't you just use WPA-PSK [TKIP] + WPA2-PSK [AES], I have lots of legacy equipment at home and this works great.
I have one primary issue with Sony: they don't know how to code for an OS. They've got some of the top coders for their studios, but they screw up a lot on the OS side. Trophy synching is half-arsed. Notification system could be a lot more robust. They could integrate a lot more third-party services natively through a proper PSN API (if facebook can do it...), which opens this up for easy x-chat gaming and tons of other features. Almost complete reliance on third-parties for new apps. And they need to turn off customization elements during gameplay to improve speed (this is why if you're playing certain games, XMB takes a long time to open). It's just really shoddy and things a programmer will think of right out of the box.
Fire developers who don't aim to make it the best and get some in there that really care about maximizing each element of the XMB. Or get rid of the manager(s) that is holding back the developers.
My (and most of my friend's) Main issues with the PS3 is the game updates.
Games like BFBC2 need to download 1.6GB of update. The patch consists of only 50MB but the rest of the data are VIP maps.
Sometimes the update fails to download completely and sometimes it shows error while installing it.
I know a friend who successfully updated BFBC2 on the 17th time. :/
Why are they bundling the DLC with the patch ?
They should change it and make the DLC in such a way that we can download it from Store.
MS has a rule that patch size should be of some finite size. I'm Not sure of the size. But a game update in 360 takes a few minutes.
Sony should fix this issue.